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ECCO Shoes Reviews

1.9 Rating 213 Reviews
B-
Happiness Grade
B-

Customer Service - Good

72.88%
Industry Average
Mohammadali served me in the Oxford Circus store and he couldn't have been more helpful. To get the right size he had to order my shoes from another store and they were there in 30 minutes. He also sold me some inserts and socks and overall I was very impressed with him and his excellent customer service. A very nice young man, who represented his company extremely well.
posted 2 months ago - Ross
I've been very impressed with ECCO's customer service and policies. Even when a return went sideways, ECCO did the right thing and issued my return. I'm also very happy with my ECCO Shoes, which last a very long time and are more comfortable than any others.
posted 8 months ago - Anonymous
It is now the 23rd and as previous posters have said, the customer service is simply terrible.
posted 9 months ago - Anonymous
I have many pairs of ECCO Shoes and never fail to be impressed by Ecco products and customer service.
posted 1 year ago - Elizabeth
Winchester ECCO staff are great - their customer service is top notch - friendly, helpful and nothing too much trouble. They didn’t have the shoes I wanted and therefore after checking the stock they rang a store in London where my sister works nearby and saved them for me for her to collect. Thank you as need them for work
posted 1 year ago - Caz H
Have been an Ecco fan for many years. Love the comfort and quality and still wearing all the leather shoes I purchased. Sales assistant Temple provided great service yesterday at the Warringah Mall store Brookvale Sydney Australia.
posted 2 years ago - Pam
But i always have issues buying shoes online and when My card doesn’t match my billing address I still get charge! It is so annoying calling customer service to refund my money! Today I called costumer service and Didn’t even care about my issue! Im very disappointed.
posted 3 years ago - Marino Duarte
I would like to give 5 stars to a excellent customer service given to me by a staff name Julie. Knowing that I might not buy but she still serve me with professionalism by introducing their bags materials & quality.. I feel welcome by her in the way that she is not only selling her products but her good services. Thank you Julie. I will come back again. 😁👍
posted 4 years ago - Felinder Yang