ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.86

1.9 Rating 229 Reviews

19 %

of reviewers recommend ECCO Shoes

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Metrics

1.9

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, I’m really upset with This company! I really love the shoes. But i always have issues buying shoes online and when My card doesn’t match my billing address I still get charge! It is so annoying calling customer service to refund my money! Today I called costumer service and Didn’t even care about my issue! Im very disappointed. Not even a discount would give me to buy the pair! I hope they fix that extra charging just because there was an error with the order. Once you tried over and over more transactions are made until your bank account gets overdraft! Thank you Ecco”

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Posted 3 years ago

“After years of convincing my wife that my Ecco's were worth the money, she finally ordered a pair. When they got here they were 2 sizes too small. They never gave her free shipping back. So we lost 40.00 and no shoes. Watch your back.”

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Posted 4 years ago

“I heard these shoes were great so I was excited to order a pair. They didn't fit. It was my mistake for not checking the return policy before ordering. They say you can return shoes for free in a store. None of the certified Ecco sellers in Utah do returns. So my only option was to pay for shipping to return the shoes. $25 shipping was the cheapest option. Probably never buying these shoes again.”

ECCO Shoes 2 star review on 11th March 2021

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Posted 4 years ago

“I am a handicapped person in a wheelchair most of the time with broken feet and bad kneecaps. Tadd insult to injury, add plantar fascitist to both feet and diabetes in the mix and I never have a good day. I was desperate for foot relief and went to many stores, none of which were able to help me. 99% of them were do it yourself. Very bad for me. I found an ECCO store in Wesley Chapel, FL and we decided to go in. Niko helped me every step of the way. He was friendly, knowledgeable and kind. In the end, I found the perfect sneaker (Hi-Top) with his help. He even helped me with special inserts to make them more comfortable. I cannot say enough good things about the store, its excellent products (and stylish, too), and of course, Niko's help. I bought the sneakers and they were even on sale. A bargain at any price, IMHO. I HIGHLY advise ECCO shoes and make sure to ask for Niko if you go to their shop in Wesley Chapel, FL.”

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Posted 4 years ago

“First pair - sole split after 6 months Second replacement pair stitching around box toe gave out before 1 year. They stitched them back up, but it has only lasted three weeks. Poor quality for very expensive shoes.”

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Posted 4 years ago

“Don’t bother buying your shoes online- mine developed a fault after 2 months of normal wear. Sent them back for replacement- they use the cheapest shipping company possible- 6 weeks in it still hasn’t arrived at their site yet. Ridiculous when your paying $200 for a pair of shoes.”

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Posted 4 years ago

“I ordered two $200 shoes, the soles split within 4 months. Got replacements and one was badly damaged! The company offers no refunds or anything, just replacements of their bad quality shoes!”

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Posted 4 years ago

“So unprofessional I did ask Dorothy head office telephone number. And I did not get it Now instead of £98 I get un my account £0.69 account WHATS GOING ON HERE???? -1st show that shoes size 46 available on store . which is not av -2nd it takes 15 days to get reply -3rd you said you send email on 15th which I did not get , they lie 4- making refund ,instead of 98 pounds i get 0.69 pence I need the head office telephone numbers And full refund ASAP.”

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Posted 4 years ago

“very bad customer service. I never again bay shoes for this company.”

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Posted 4 years ago

“Developed a fault in the sole of the shoe with a vertical slit appearing within 6 months of casually wearing them - brought the shoes back to the store where they subsequently damaged them further to beyond the point of use. Was offered a 50% discount on subsequent shoes bought - Did not avail of this discount as I had no intent of buying faulty shoes again or buying any items in that shop again. On reflection should have cited the EU consumer law relating to guarantees and returns which guarantees items for up to 2 years provided it's a fault from fair use and gotten a free pair”

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Posted 4 years ago

“I would like to give 5 stars to a excellent customer service given to me by a staff name Julie. Knowing that I might not buy but she still serve me with professionalism by introducing their bags materials & quality.. I feel welcome by her in the way that she is not only selling her products but her good services. Thank you Julie. I will come back again. 😁👍”

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Posted 4 years ago

“The first time I complained about the soles of my unused walking shoes disintegrating in the shoe cupboard, the shop assistant (in Street) told me that I had no cause to complain. I find Ecco shoes extremely comfortable, but invariably I end up throwing them away before I have worn them much. Today my wife noticed the heel on my Ecco sandal has disintegrated.....”

ECCO Shoes 1 star review on 8th August 2020

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Posted 4 years ago

“ZERO STARS. Only putting 1* to make it let me post the review. I ordered 2 pairs of shoes. 3 weeks later I received 1 baseball cap! There was no return label and they expect me to pay return postage to China!!! Do not order anything from this firm. Have asked for refund but not holding my breath.”

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Posted 4 years ago

“Absolutely unreliable sizing. I bought online the trainers of size EU35 and ballerinas of the same size. Their mismatch more than 1 cm!”

ECCO Shoes 1 star review on 21st May 2020

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Posted 4 years ago

“I have arthritis in my feet which can be painful. ECCO are the only off-the-shelf shoes that I can wear and the only shoes I ever buy. Overall, I find them to be really high quality comfortable shoes.”

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Posted 4 years ago

“Bad customer service. They need to train their customer service better. My experience with their customer service was very rude and during our conversation I was jus dismissed from a customer service. I was humiliated and disgusted. I never want to buy any Ecco shoes again.”

Helpful Report

Posted 5 years ago

“BUYER BEWARE! WARNING! EVERY PAIR OF ECCO SHOES SOLD SHOULD HAVE A WARNING ON THEM THAT THE SOLES WILL DISINTEGRATE, TURN TO GOO OR FALL APART IF NOT WORN ALL OF THE TIME. I have known for many years they had a problem with soles but they are extremely comfortable so I kept buying them. I certainly didn’t know the extent of the problem until recently. I have had to throw away I think 3 pairs in the past because the soles got “tire rot” (Ecco has some fancy name for it)! I wore a pair of Ecco’s (photo #5) to work last month and the soles literally were falling off in chunks. The next day I wore a similar pair (photo #1) and the soles disintegrated with a path of dust following me. TWO DAYS IN A ROW! That night I came home and gathered all of my Ecco shoes and boots to inspect them. I OWN 13 PAIRS AND 8 PAIRS ARE GARBAGE!!! Most of them have very little wear as you can see from the pictures. I am sure the other 5 pairs don’t have long for this world as most are boots that don’t get worn often, but on looking at them right now they currently look ok. #1 Totally disintegrated as I walked and I wore these fairly often #2 Wore these many years ago for about a week, cracked and turned into goo and stick to everything, you can see the tar on my thumb from just touching the sole #3 Wear often yet still cracked #4 Goretex hiking boots that I wear often that have also cracked, needless to say no longer waterproof #5 Chunks fell off as I walked and I wore these fairly often #6 Very seldom wore these as they were the least comfortable, very little wear yet chunks are falling off the sides of the soles #7 Goretex winter hiking boots, chunks started falling off yesterday and this was the last straw as they have very little wear and are not very old, needless to say they are no longer waterproof #8 Sandals that were worn very seldom and soles have cracked This is well over $1,000 worth of shoes that are garbage and I challenge Ecco to tell me that this is normal. In looking at the top of these shoes do any of them look like they need to be thrown away??? NONE of these shoes should have been close to the end of their lives. If anyone doubts anything I am saying here just Google it… “Ecco soles disintegrate”, “Ecco soles crumble”, “Ecco soles crack”, “Ecco soles fall apart”. You will be astonished at the results you find. I have never been more disappointed in a company and their product as I have been with the quality of Ecco shoes. It would be one thing if these shoes were inexpensive but they are certainly not, they are extremely cheap, but not inexpensive! Again, BUYER BEWARE AND TAKE HEED OF THE WARNING THAT YOU WILL BE THROWING AWAY SHOES AND MONEY IF YOU DON’T WEAR ECCO SHOES REGULARLY! YOU WILL NEVER BE ABLE TO OWN OLD ECCO'S!”

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Posted 5 years ago

“Hello, I just wanted to compliment your staff member, Han, in your Woden, Canberra, store. He was attentive, courteous, accommodating and friendly.”

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Posted 5 years ago

“Terrible shoes, the sole of my ECCO golf shoes cracked and the are now no good for purpose. Complained many times but no response from ECCO.”

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Posted 5 years ago

“The BEST shoes I ever had! So comfortable and great quality!”

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Posted 5 years ago

ECCO Shoes is rated 1.9 based on 229 reviews