ECCO Shoes Reviews

Name: ECCO Shoes
Rating: 1.87

1.9 Rating 213 Reviews

20 %

of reviewers recommend ECCO Shoes

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Metrics

1.9

Based on 213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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ECCO Shoes 1 star review on 18th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service. They need to train their customer service better. My experience with their customer service was very rude and during our conversation I was jus dismissed from a customer service. I was humiliated and disgusted. I never want to buy any Ecco shoes again.”

Helpful Report

Posted 4 years ago

“BUYER BEWARE! WARNING! EVERY PAIR OF ECCO SHOES SOLD SHOULD HAVE A WARNING ON THEM THAT THE SOLES WILL DISINTEGRATE, TURN TO GOO OR FALL APART IF NOT WORN ALL OF THE TIME. I have known for many years they had a problem with soles but they are extremely comfortable so I kept buying them. I certainly didn’t know the extent of the problem until recently. I have had to throw away I think 3 pairs in the past because the soles got “tire rot” (Ecco has some fancy name for it)! I wore a pair of Ecco’s (photo #5) to work last month and the soles literally were falling off in chunks. The next day I wore a similar pair (photo #1) and the soles disintegrated with a path of dust following me. TWO DAYS IN A ROW! That night I came home and gathered all of my Ecco shoes and boots to inspect them. I OWN 13 PAIRS AND 8 PAIRS ARE GARBAGE!!! Most of them have very little wear as you can see from the pictures. I am sure the other 5 pairs don’t have long for this world as most are boots that don’t get worn often, but on looking at them right now they currently look ok. #1 Totally disintegrated as I walked and I wore these fairly often #2 Wore these many years ago for about a week, cracked and turned into goo and stick to everything, you can see the tar on my thumb from just touching the sole #3 Wear often yet still cracked #4 Goretex hiking boots that I wear often that have also cracked, needless to say no longer waterproof #5 Chunks fell off as I walked and I wore these fairly often #6 Very seldom wore these as they were the least comfortable, very little wear yet chunks are falling off the sides of the soles #7 Goretex winter hiking boots, chunks started falling off yesterday and this was the last straw as they have very little wear and are not very old, needless to say they are no longer waterproof #8 Sandals that were worn very seldom and soles have cracked This is well over $1,000 worth of shoes that are garbage and I challenge Ecco to tell me that this is normal. In looking at the top of these shoes do any of them look like they need to be thrown away??? NONE of these shoes should have been close to the end of their lives. If anyone doubts anything I am saying here just Google it… “Ecco soles disintegrate”, “Ecco soles crumble”, “Ecco soles crack”, “Ecco soles fall apart”. You will be astonished at the results you find. I have never been more disappointed in a company and their product as I have been with the quality of Ecco shoes. It would be one thing if these shoes were inexpensive but they are certainly not, they are extremely cheap, but not inexpensive! Again, BUYER BEWARE AND TAKE HEED OF THE WARNING THAT YOU WILL BE THROWING AWAY SHOES AND MONEY IF YOU DON’T WEAR ECCO SHOES REGULARLY! YOU WILL NEVER BE ABLE TO OWN OLD ECCO'S!”

Helpful Report

Posted 4 years ago

“Hello, I just wanted to compliment your staff member, Han, in your Woden, Canberra, store. He was attentive, courteous, accommodating and friendly.”

Helpful Report

Posted 4 years ago

“Terrible shoes, the sole of my ECCO golf shoes cracked and the are now no good for purpose. Complained many times but no response from ECCO.”

Helpful Report

Posted 4 years ago

“The BEST shoes I ever had! So comfortable and great quality!”

Helpful Report

Posted 4 years ago

“Yesterday I bought a pair of Ecco walking shoes from one of Oxford street branches and I wore them immediately threw the old pair away happily to walk and get home by tube. but had pain and sore blistered, calloused feet by the time I got back home! I have been a customer for Ecco for more than 15 years, I am very disappointed with them. My size is 44.5 which is 10.5 and the new Ecco sizes now 10.5 to 11.oo !!!! The pair I 've bought thought would be the right size which was not. They are now the most uncomfortable shoes and for what you get they are ridiculously expensive! I will never buy it again!”

Helpful Report

Posted 4 years ago

“I bought a pair of ECCO golf shoes from a golf shop. Couple of the spikes (plastic) fell off with month or so the spikes are bayonet type made by Champ. So I was able to replace them. However more spike have fallen off, this time complete with the socket. It seems the sockets for the spikes are not moulded into the sole but mechanically trapped into a recess. This is a fundamentally poor design for golf shoes. They are not fit for purpose.”

Helpful Report

Posted 4 years ago

“Whole experience was very bad. Long time to receive the shoes, size didnt fit so I returned and have been waiting for a refund for two weeks, tomorrow. They dont answer there customer care telephonesand the many emails I sent I have had no answer to reply to where my refund is. Terrible”

Helpful Report

Posted 4 years ago

“The soles completely disintegrated leaving chunks and bits of black material all over the floor. Seems that this is a common complaint.”

Helpful Report

Posted 4 years ago

“I have a pair of ecco walking shoes and the soles fell apart leaving little chunks of the rubber material everywhere. The shoes were about 9 years old, but the deterioration of the sole and heel material was astonishing and something I have never seen before. I saw a review that had the same thing happen to their shoes.”

Helpful Report

Posted 4 years ago

“My husband's ecco soles literally disintegrated and left small black chunks all over the reception hall floor. The leather uppers were fine, but I have never seen a shoe fall apart like that before. Terrible quality.”

Helpful Report

Posted 4 years ago

“I took a faulty pair of Ecco ladies shoes into the Covent Garden store and they were so helpful. The Manager agreed a 50% reduction on a new pair and handed me over to Mohamed. He was extremely patient and an excellent member of their sales team. So top marks for Mohamed who managed to find me a pair of replacement shoes into which my orthotics could comfortably fit.”

Helpful Report

Posted 5 years ago

“I get sore feet and walking my dog 2 hours a day I need good shoes. I bought ecco goretex walking shoes second hand and they've been very comfortable and waterproof. I also bought ankle boots new and again they are so comfortable. I am on my feet a lot at work so they're perfect. Love them!!”

Helpful Report

Posted 5 years ago

“Even 1 star is too much for the worst shoes I’ve ever worn! Our hotel ordered Ecco shoes for its 300+ employees - every single person had a complaint with sore blistered, caloused feet! They are the most uncomfortable shoes and for what you get they are ridiculously expensive! AVOID AT ALL COSTS!”

Helpful Report

Posted 5 years ago

“Don't buy via eccoshoesuk.com. They took my money but then cancelled order not sending me notification. I hade to ring them to clarify situation. They made a refund as they said but my money still didn't come back 7 days passed. So I lost my 109 gbp and don't know if I will get them back. So they just robbed me.”

Helpful Report

Posted 5 years ago

“Purchased a pair of Ecco dress shoes and wore them all of about three times. Last night, in the middle of a formal event, the soles started to literally fall apart. I was tracking black rubber all over the gala hall. I have never seen anything like it before in my life. It was embarrassing and put me in a real bind as the event had just started and I had shoes that were literally falling apart with every step I took. Will be the last pair of Ecco shoes I ever buy. Upon doing a quick search, I do not seem to be the only one this has happened to!!”

Helpful Report

Posted 5 years ago

“Excellent Sale Offers! Once shoes ordered great communication about processing. Informed when Shoes shipped and tracking available. Prompt and secure shipment and delivery very fast. Have bought from online shop before and recommend.”

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Posted 5 years ago

“Very nice shoes”

Helpful Report

Posted 5 years ago

“I purchased a pair of golf shoes directly from ECCO (my 4th pair) on sale on their website. I wore them twice, and had the worst arch/heel pain/blisters that I have ever had from wearing a pair of golf shoes. When I contacted ECCO they offered to send me insoles, since it was outside of the 60 day return policy. I'm confident that this will not solve the problem as the quality of these shoes is poor...very cheap, hard plastic. This will be my last ECCO purchase.”

Helpful Report

Posted 6 years ago

“Ecco shoes are one of the few offering a loose foot bed, this is usually essential to those many of us who have orthotics. Whether or not you use orthotics these shoes are extremely well made in 'soft' leather and are very comfortable. Available via the online shop giving top service they come on free delivery and return, essential with shoe purchasing as fitting can be difficult, these shoes are available for day wear, sport, golf, running, they cover every activity. Its lovely to go to a supplier who can keep your feet happy, these people do.”

Helpful Report

Posted 6 years ago

ECCO Shoes is rated 1.9 based on 213 reviews