“I've been with them for months, always paid my bills. Move home and so ended contract but they had an 'admin error' and took 2 lots of payments from my account. The last 4 weeks have been my constant chasing them to pay me back, with empty promises of payment. Last contact was with Ateek a sales person and Nick a sales team manager, both promised the return of my money but still they have not returned a penny.”
“Totally appalling non existent customer service. Never reply to emails, do not keep promise of phoning back. Accepted order for electricity and gas switchover but no communication of completion. Now I find that electric has switched but not gas and they even deny that I requested gas even though they sent email originally acknowledging both. Keep away from this company. Once I disconnect I will not go back to them in a million years. So much for trying a new smaller company who promises to be everything that the big boys aren't but are complete pretence.”
