“Booked a return flight to Toyko with insurance just incase of a required change of flight time. Which we needed due to airline moving schedule. eDreams organised an alternative flight without much issue (albeit terrible communication) which you have to pay in full and reclaim via the insurance. "BUT" eDreams will not supply an invoice for you to make a claim with "THEIR" insurance. after dozens of requests and getting in touch with human via webchat (twice) who insisted it would be sorted and had escalated it to the highest level "NOTHING" so it looks like I will not get a refund. Please beware when booking with insurance.”
“Hello,
We bought 4 round trip flight tickets for WestJet through Edreams. When we made the purchase, Edreams offered an (Econo) status online, which allowed for one (1) carry-on bag and one (1) personal item. However, after receiving the confirmation from WestJet, we were informed that we were downgraded to (UltraBasic) status, which only allows for one (1) personal item.
We provided a screenshot of the website showing the carry-on luggage allowance, but they continued to deny our claim, and calling the luggage a personal item, leaving us with an additional cost of $50 for each carry-on per trip, totaling about $400 for us.
All we are asking for is to receive what was initially offered and paid for, without any extra charges. Unfortunately, they have ceased communication with us.
To all travelers, please be aware of this company. I'm not sure if eDreams is intentionally misleading their clients or if changing the flight category after the purchase is part of some sort of scheme.
Hernan Berezan
Regarding your booking references 17321046664 & 17321908282 with eDreams.”
“Total scam site. Booked a flight with them at $110 as it was the lowest advertised fare, then few days later they took an extra $99 out of my account. The phone number they give you in Australia is disconnected and then don’t respond to any emails. Had to get my credit card company to reverse the charge. Never use them!”
“eDreams is not a reliable company. Don't buy any ticket or order things from the website. I paid more than $2,000 for flight and flight protection plan. The route was very bad after reviewing the detail. I decided to cancel. Email received confirmation of cancellation right away. However, nearly one month later, eDreams website still showed the cancellation had been submitted to airline, refund was in process. I contacted the airlines representatives, they confirmed no cancellation notification submitted by eDreams.com regarding to my flight. No refund received.”
“ATTENTION customers!!! eDreams is a scam company! They use customer's credit card number to charge them for services (annual subscription, etc.) that they never bought! Beware of them, because if you do the mistake to buy something from them, then they use your credit card number for further transactions without any authorization! Stay away from this company!
Like many customers I bought an airport ticket and by that time I was unknowingly signed up to a prime subscription which costs 65 Euros. I find it out one month later when my credit card bill was issued , but they refused to refund because my claim wasn't within 14 days. This is ridiculous!”
“I am writing to share a complaint regarding a highly unsatisfactory and deceptive experience I have encountered with your company.
On late June 2023, I purchased a flight through eDreams. During the booking process, I was presented with what appeared to be a promotion related to the flight I was purchasing. There was no clear indication that by accepting this promotion, I would be automatically enrolled in your "Prime" service. As a result, I unknowingly subscribed to a service I neither wanted nor needed.
To my shock and dismay, I recently discovered that eDreams has charged me a fee of 69.99 euros for this "Prime" service, which I was unaware of and have never utilized. There was no prior notice or reminder of the upcoming charge, which further exacerbates the issue.
Upon contacting your customer service team, I was informed that eDreams would not be refunding the 69.99 euros. This response is wholly unacceptable, considering that the subscription was unsolicited and the charge unauthorized.
The manner in which this "Prime" service was disguised as a promotion is misleading and unacceptable. Furthermore, the refusal to issue a refund for a service that was never used is unjust and contrary to fair business practices.”
“Biggest scam. Booked my flights, paid and account been debited. Tickets not received an apology email and after 1 day still the same with no refund. Airline company also didnt receive the payment. Money is gone. Big fraud dont buy from thia company.”
“They meant to send me a voucher they send me a fake one .I keep calling to get the new one for almost 3 weeks but simply they are scammers .
DONT TOUCH”
“edreams has been the worst booking platform my husband and i had to deal with in our entire lives. please do not ever use their platform. we were a little hesitant to use it at first but what happened to us was a horrible never-ending nightmare.
we’re writing this review to warn everyone who consider booking through them because we don’t wish that you experience what we did.
my husband and i are relocating to Manchester and we booked a flight for Singapore Airlines through edreams. As you can see from the screenshot, we topped up SGD $580.30 for extra baggage, which including the standard airline allowance, would bring our luggage allowance to a total of 120kg.
after booking this, we noticed edreams got our first names in the booking wrong. so we wrote in to have it changed to tally with our passports, just in case we could not fly.
they took 3-4 weeks to rectify this, which required them to unbook and rebook us on the Singapore Airlines flight. we accepted this. overall, this lengthy process left us frustrated but we were glad it’s resolved.
however, little did we know the worst was yet to happen. when we got to the airport for check-in, we realised the process of edreams unbooking and rebooking our flight caused our additional luggage top-up of $580.30 NOT to be captured in Singapore Airlines system.
eDREAMS FORGOT TO INCLUDE THE EXTRA BAGGAGE ALLOWANCE FOR OUR FLIGHT. this means we needed to top up luggage allowance but to match what we are missing, that would cost is a USD 980 (SGD $1,324.85). before paying this amount, we called edreams, who acknowledged their error in including our additional luggage paid and said we can go ahead with the USD 980, which they would refund us later on.
it’s been 1.5mths of back and forth with their customer service, countless phone calls and live chats on their site. but they kept putting us on hold. our phone bills have also gone through the roof thanks to all the calls with them.
it’s amazing how they scammed us of not just the top up we had to pay at the airport, but also the initial $580.30 worth of baggage, which they made a mistake of not including. It’s as if they are wearing us out so we’d give up one day and they wouldn’t need to refund us.
please save yourselves and DO NOT BOOK THROUGH EDREAMS EVER. just buy your tickets straight from the airline!!”
“Scammers and liers don't want to change my flight. Lying how they passed the request to the airline and that they need to confirm it. But I reached out to the airlines and they told me that it's all on their side.”
“I signed up for the trial period to get a discount on a flight with every intention of canceling immediately after (I already felt like it was a bit sketchy even before I saw the reviews) Well, I forgot and got an email that my account had renewed. Called them up and after about 10 minutes they agreed to give me a full refund. So overall I’d say they were pretty ok for me but I only took one flight. And ultimately I’m glad to be out of the contract.”
“Absolutely horrible, please run!
Absolutely worst experience. Months later and I am still trying to contact them about a refund for a booking made by one of their agents on the wrong date. I ended up having to book at the airport on the day I was supposed to be travelling.
The gist: I booked with eDreams to go from Austria to Norway because I didn't know any better. As I was in Austria I noticed that it might be a little late so I made a booking change request to go on an earlier flight. I was then told via email that they had to call me to make the change (which in this day and age is a little archaic). Now, keep in mind they are in a different time zone so they ended up calling me at 2am when I was out with my friends. They told me it would cost another $200 to which I hesitated but agreed. A couple of days later I was getting ready to head to the airport at the time of my change request and looked up the booking - they had made it for June and not for March!! I had to hurry and book a flight directly for the time I had to be there. Absolute mess.
Fast forward to being in Norway, I contact eDreams to cancel the June one and get a refund (it was their fault after all!). I am told that they need 10 days to review - which again, I was like, that's long but OK.
10 days come and go. I contact them again. No one had made any notes on my case and I had to reiterate the entire thing. Turns out there was no escalation. I wait another week and contact them again and they tell me to wait a little longer.
Another 2 weeks go by and I contact them again. I have an hour and half chat with one of their agents and then he closes the chat and I have to go through it all over again with another agent! He then tells me that they will give me a call back in 48 hours..
And.. then I wait 48 hours and no one calls.
At this stage this is still unresolved and I am on the phone with them now and I have been on hold for 20 minutes while they are 'checking'. Keep in mind that we are talking about over $1,000 for a flight I am not going to make! Sidenote: I live in Australia so it's not really like I can be like alright let's have a quick vacation either.
Absolutely waste of time, money and brain power trying to deal with this company”
“be careful with these people. if you have a car reservation and you need to change the pickup time. if you didnt get an email with confirmation you will need to pay extra for changing the time 48h before pickup. sounds reasonable, but I DID change the flight and pickup time. it even has a registry in my edreams account that i confirmed i dont need help with the airline. but the change of flight did not register in the car booking. i booked another car elsewhere. cheaper than paying outrageous rebooking fees. stupid small thing but BS. bad feeling. so with the abundance of other services I will just NOT use this anymore.”
“My partner made a reservation on their site. During the booking, he subscribed to the :
"Support Option
Your trip includes Premium Support Option
Preferential, free customer service: contact us free by phone 613 366-4297 or using our priority email address.
Any changes to your booking: changes and cancellations free of charge (providers' fees not included)
However, when we tried to cancel the booking, they told us it was impossible. They also told us that there was nothing they could do. It was up to us to contact the airline. What good was this service if you can't even contact the airline to initiate a refund? I tried to contact them via the email provided, but I got an error email.
What service is this? I paid for my ticket for a total of $365.71 with the premium service included but I didn't get any premium assistance.
I recommend to everyone to never trust this airline. They will never refund you even if you have subscribed to the refund service.
I will never buy tickets from your site again, you scammers.”
“"Extremely disappointed with eDreams' refund service for my Bogota to Quito flight ticket. Paid over $100, yet received a mere $13.24 USD refund. This is unacceptable. Save yourself the trouble and avoid eDreams at all costs. Their refund service is the worst I've ever encountered. Never using their platform again.”
“Terrible experience. Bought tickets on Korean Airlines through eDreams. Korean Airlines doesn’t require Covid-19 negative test before travel. But, they use American Airlines to operate out of DFW airport. And they require it. Wasn’t allowed to fly lost $2k. EDreams should’ve had warnings on travel. Very Unhappy Customer
Booking # 9043653272”
“Have booked a two-way trip from them for the New Year Eve.
Got a change of plan, did not took the first flight.
They cancelled return flight. It was amazing to know that while on holiday.
Only issued a partial refund. Do not recommend this company.”
