“Disgusted that you can only call to cancel a membership. No self help, can't remove my credit card from their portal, no chat or email support. I spent 30 minutes on hold for a simple membership cancellation then they either hung up on me or the line was disconnected - no call back and no follow through on the cancellation. When you finally get through you're interrogated for a further 10 minutes about your reasons for cancelling. Worst customer service and online systems ever. Avoid their memberships.”
“Don’t take the cancel insurance (even « for any reasons »). They will not refund you for 100%, and even far than this.
In fact they don’t refund the amount for our bag (that is mode than the half of the price of the ticket).
So instead of receiving 350€, we received 150€.”
“Please help me on how to stop the R195 that is deducted by eDreams every month. I do not know what this money is for.. I was under the impression that there is a once off fee they charge for every booking, but the monthly one comes as as shock. This is so disappointing and disturbing.”
“Its the worst deal ever. You book a flight for 950$ only to find out that the actual ticket is 420$ and the rest eDreams is taking for their own pocket. I have never heard about such a thing. Dont book through them!”
“Booked a car through eDreams. They supplied incorrect pick up details and I was unable to collect the car. Now they are supposedly waiting on confirmation from the rental agency, but the rental agency has confirmed their address and eDreams are no longer responding to my mails!”
“The worst booking app online. I made a mistake and forgot to cancel my free trial before 15 days and called and tried to cancel the moment I got notification of my free trial. The guy on call is trying to cut deals with me and not ready to refund the amount. There was no empathy and they are trying to keep the money in their pocket somehow. What a scam!”
“Booked with eDreams only to have a third party “Hahn Air” buy my tickets. No one has sent me any notice about this still. I found out by accident when I was calling to figure out how to transfer my eDreams stuff into the Sunwing app. No refund. No apology. No notice given. Do not book with eDreams.”
