Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,756 Reviews

96 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

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Posted 1 year ago

“Great product. I have been buying for years.”

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Posted 4 hours ago

“Very pleased with your service”

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Posted 2 days ago

“Yes my husband loves them but im having trouble getting them, They keep showing out of stock have they stopped making them ? Where can i get more, and at a store if possible”

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Posted 2 days ago

“Was home. Not received. Not delivered. Charged me restocking fees when I wanted it.”

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Posted 4 days ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order. Upon reviewing your correspondence with our team, we see that the local carrier has restricted deliveries to your address due to safety concerns regarding unsecured dogs on the property. As a result, the order was returned to us. You were credited the full amount of your order, and as you selected in-store credit, no restocking fee was applied. If you require any further assistance, please don't hesitate to get back in touch. Best Regards - ET Team

Posted 3 days ago

“Your delivery was great, arrived as promised and packaged very well. Very happy customer.”

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Posted 4 days ago

“The delivery was the wrong item. The replacement and return process was very quick. I sometimes have a problem getting Logic products where I am. However, I know I can get them through you guys.”

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Posted 5 days ago

“I was very happy with the speed with which I received my order. Less than 1 week. I am happy to see that ET has had the Vuse Alto Pods on sale for a reasonable price.”

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Posted 1 week ago

“I love that this company sells the product I use there are not many avenues to purchase what I like to use but this company is very reliable and love that I found them on line to be able to order products I like. The delivery is great and dependable....👍👍”

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Posted 1 week ago

“Reasonably quick delivery time; far better price than in stores; great product availability; site easy to use.”

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Posted 1 week ago

“Wish I could download receipts”

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Posted 1 week ago

Hello, thanks for taking the time to leave us a review, and we appreciate your feedback. If you require an invoice, you can contact our team directly via the Help Desk, and we can provide this for you. I hope this helps. Best Regards - ET Team

Posted 1 week ago

“They shipping is 20 dollars that is sp expensive why is that . We been tryn to find in stores but that b bark n old”

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Posted 1 week ago

Hi Brandi, thanks for taking the time to leave us a review, and we appreciate your feedback. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. We do offer lower shipping costs based on the order total: $11.99 for orders $50–$100, $3.99 for orders $100–$ 150, and FREE on orders over $150. We hope this helps, and have a nice day! Best Regards - ET Team

Posted 1 week ago

“Blu was no longer available in our stores. I wanted to find out why. Looked on line and found that I would still be able to order online. What a relief!. This purchase was for my husband who is not ready to give up smoking this particular brand-Gold Leaf. It was comparatively priced with a discount. Great!!”

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Posted 2 weeks ago

“The product was fine. The delivery was upsetting. If I had to do over again, I would have refused the package when he asked to see my license for ID. He took a photo front and back. The moment he left, I regretted showing him my license. It’s still bothers me. I will never show my license to accept a delivery again..”

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Posted 2 weeks ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear you found the delivery process uncomfortable. Please note that this is a standard practice, and delivery drivers are often required to scan or photograph your ID when delivering age-restricted items. Any adult who is 21 years of age or older must present a valid government ID to sign for the order. We thank you for your understanding, and if you have any further questions, please don't hesitate to reach out to us. Best Regards - ET Team

Posted 1 week ago

“I am always pleased with the speed and quality of my orders/delivery. However, a recent message informed me that delivery is no longer available in my area [largest city in Kansas] so I guess this is the last order from me.”

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Posted 2 weeks ago

“You're good at what you do. The Product itself doesn't last as long as they have in previous years, but that's not on you.”

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Posted 2 weeks ago

“Since last September I have ordered 20, 20, 50, & 50 disposables. Still getting DOA's and NJOY says no replacement unless reported within 30 days of order. Am I expected to test them all upon receipt?”

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Posted 2 weeks ago

“Thank you Electric Tobbaconist . You have made my life much easier. Not having to go to multible convience stores and the mutible discount is Great. I have noticed much faster shipping time recently. The only small thing that would be nice is to get a notification on delivery day. Hope the goverment in my area do not mess up a good thing like Electri Tobbacconist deliveries. Thank you keep up the good work. Davw”

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Posted 2 weeks ago

“I had order issue that was resolved quickly and promptly. I really appreciate their services.”

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Posted 2 weeks ago

“I have not received the package that you said was should arrive Mar 3”

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Posted 4 weeks ago

Hi Mark, thanks for taking the time to leave us a review. We're sorry to hear about this issue. Please note orders can take up to 10 business days to arrive, and it's been 5 business days since dispatch. Upon checking the tracking, we can see the March 3rd date you are referring to was the day your package was being handed over to the final-mile carrier. We're pleased to see your order was successfully delivered on March 4th. If you require any assistance, please don't hesitate to get in touch with us. Best Regards - ET Team

Posted 4 weeks ago

“Great service. Timely delivery.”

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Posted 4 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,756 reviews