Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,400 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the new logistics partner! Got my last 3 shipments within 7 days! 10 stars!”

Helpful Report

Posted 10 months ago

“I received my order undamaged and complete. My only complaint is your shipper! They rarely update order tracking and don't send notifications for delivery. They offer no flexibility in their delivery times, they deliver only when they want to deliver. This can be difficult based on the required signature!”

Helpful Report

Posted 1 week ago

Hi Ronald, thank you for taking the time to share your feedback. We're glad to hear that your order arrived safely. We understand your concerns regarding the tracking updates and how this may cause an inconvenience. This is due to the PACT Act which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 week ago

“I am so happy with this online merchant, they have been so dependable and helpful. I am moving and will not be able to ship to my state but I’ll keep checking. Another compliment to AmeriShip for a great tracking website and also very dependable. I’m going to miss you! Holly Ianiro”

Helpful Report

Posted 1 week ago

“This is a great shop with the product I love. Customer service is very responsive. I'd give 5 stars if shipping were better. The shipping service used does not provide a reliable delivery time/date so I end up waiting all day long for delivery and can't go anywhere.”

Helpful Report

Posted 1 week ago

“Great prices! Shipping could be a bit faster, but I read how it works. I will always order from Electronic Tobacconist!”

Helpful Report

Posted 1 week ago

“Happy to have found an online store who has the products I need, and actually follows through and ships said products! I've been burned by two online stores, and have been hesitant to try again. Electic Tobacconist USA has restored my faith! I would most definitely order from this site again, and highly recommend!”

Helpful Report

Posted 1 week ago

“I like this company very much. Great customer service. I will definitely order from them again.”

Helpful Report

Posted 2 weeks ago

“Been getting products from here for awhile, never have any trouble getting products, always has stock, good people to deal with”

Helpful Report

Posted 2 weeks ago

“It was better this time a lot faster and finally I didn’t have to leave work early to sign and leave a delivery guy 40 bucks I mean it was getting out of hand I was frustrated , it wasn’t your guys fault but it said all along no signature ! But this delivery in a random car was making me and waiting or would leave it for cash only pretty shadey yuh?? No more and I appreciate that ! I’m happy always with your products it was never ever about your company! I think when I said something you did something because it didn’t happen again so far and I’m grateful”

Helpful Report

Posted 2 weeks ago

Hi Sandra, thank you for your five-star review! We're delighted to hear that you're always satisfied with your products. However, we're sorry to learn about the issue you previously encountered with the carrier. We can confirm that all our orders require an adult signature upon delivery, and under no circumstances should a driver request payment. This is not the level of service we expect from our delivery partners, and we sincerely apologize for the experience. Please contact us via the Help Desk if you have a message or record from the driver requesting payment, and share a screenshot so we can escalate the matter with our delivery partner for further investigation. Thank you for bringing this to our attention, and please don’t hesitate to reach out. Best Regards - ET Team

Posted 2 weeks ago

“Great company to work with, they respond to customer inquiries really quickly!”

Helpful Report

Posted 2 weeks ago

“I placed my order back in November and still have not received it 3 months later. Also have not received any response to 6 tracking requests I've made. I put a stop payment on this order and will never order from or refer this company to anyone.”

Helpful Report

Posted 2 weeks ago

Hi Diane, thank you for taking the time to leave us a review. We’re sorry to hear that your order has not yet arrived. After reviewing our system, we cannot locate any prior correspondence from you regarding this issue. We can confirm that your order was dispatched on December 26th, and as it has now been over 40 days since your purchase, it is covered under our ET Package Protection. A member of our Customer Service Team has reached out to you via email to assist in resolving this matter as quickly as possible. We look forward to hearing from you. Best Regards - ET Team

Posted 2 weeks ago

“The Best!!”

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Posted 2 weeks ago

“LOVE this company!!!! Their selection is always great, their supply is always great, their shipping is always great, their prices and special deals are always great, their customer service is always great! What's not to like! Been shopping with them for years! Experience is always great!”

Helpful Report

Posted 2 weeks ago

“I really like the selection and communication from Electronic Tobacconist. I wish the shipping was faster, but I know shipping methods are limited for these products, so there isn't much they can do about that. I have worked with the third party shipper before on one of my shipments, and their communication was excellent, as well.”

Helpful Report

Posted 2 weeks ago

“Fast & efficient. Reasonably priced too. First time ordering from Electric Tabacconist & very happy & will order from this company anytime 😊”

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Posted 2 weeks ago

“Always great service and prompt delivery.”

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Posted 2 weeks ago

“I have using Electric Tobacconist for years - so convenient! Usually order about a month supply at a time and never let my "stash" get too low as shipping can sometimes be a little longer.”

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Posted 2 weeks ago

“Prompt, efficient service and delivery. Thank you!”

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Posted 2 weeks ago

“Love Vuse. Switched from Juul a few months back. Eletric Tobacconist is a great website to place my multiple orders with”

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Posted 2 weeks ago

“Last order only took a week compared to previous orders that took 2-3 weeks..”

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Posted 2 weeks ago

“The products are fine but it takes so long to get them. I ordered December 30 2025 and did not receive them until January 28 2025. Could not get updates or tracking info for the order either.”

Helpful Report

Posted 2 weeks ago

Hi Melissa, thank you for taking the time to share your feedback. We sincerely apologize for the delay in the delivery of your order and understand the inconvenience this may have caused. While we strive to deliver orders within 10 business days, occasional delays can occur due to factors beyond our control. Due to the PACT Act, we can no longer ship with USPS; FedEx, UPS or DHL, and we are now reliant on private carriers that make compliant deliveries. We truly appreciate your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out. Best Regards - ET Team

Posted 2 weeks ago

Electric Tobacconist USA is rated 4.8 based on 35,400 reviews