Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made my second order with ET a couple weeks ago, package arrived within estimated delivery timeframes. I was disappointed to discover that one of the e-liquids I had purchased was 3 1/2 months expired. Created a ticket on their website with a detailed description, order number & an image of the expired juice with the result being that they haven't gotten back to me in over 3 business days. I feel a little silly as I had recommended this company to multiple friends and worry they might have a similar experience in the future”

Helpful Report

Posted 5 years ago

“The price and shipping were good but the product seems to be old . Has a harsh hit the older the product gets was very brown from age. Would like fresher product.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback! All products sold on our website are 100% genuine; we only purchase from the manufacturer or licensed distributors. If you would like to discuss a return or exchange our Customer Care team will be more than happy to assist! https://help.electrictobacconist.com/support/home -Electric Tobacconist

Posted 5 years ago

“The time of the delivery was longer than it said it was going to be. I do enjoy the company though”

Helpful Report

Posted 5 years ago

Hi Shayne, We appreciate your feedback! It looks like the order you referenced was placed the day before a holiday and sometimes this can impact the delivery times with USPS. Electric Tobacconist has some of the fastest shipping in the industry, but please keep in mind that any predicted delivery dates on our site or on the USPS tracking site are estimated delivery dates and in no way guaranteed. Should you ever have any concerns with your order please reach out to our Help Desk at any time! -Electric Tobacconist Customer Care

Posted 5 years ago

“Order still in route apparently - got shipping confirmation 12 days ago. Price and website seemed great so far, but this is my first order. May update if/when product arrives.”

Helpful Report

Posted 5 years ago

Hi Mitchell, We take much pride in our super fast shipping. Unfortunately now and then things get delayed but luckily not often! Should you have any questions about your order or the shipping process please feel free to contact our Help Desk at any time! -Electric Tobacconist Customer Care

Posted 5 years ago

“Love the totally wicked Tobacco flavor but it is super inconvenient that it only comes in small bottles. It’s costing more in the long run because we keep having to have to buy more constantly. Please, please, please sell 30ml bottles”

Helpful Report

Posted 5 years ago

We love Totally Wicked products as well, but due to their being manufactured in the UK their legislation states they are unable to produce it in volumes larger than 10ml, therefore it is currently not available. The good news is we are the sole provider of Totally Wicked products in the U.S. and that won't be changing anytime soon! We have a great selection of their products, often with a great sale! https://www.electrictobacconist.com/totally-wicked-m287 Feel free to contact us at any time should you have further questions! -Electric Tobacconist Customer Care

Posted 5 years ago

“You don't discount my product, Vuse Vibe”

Helpful Report

Posted 5 years ago

Hi Michael, Happy Veterans Day! I have brought your concern to my eCommerce team. We always take all customer feedback into consideration with each sale, therefore we truly appreciate reviews like this. -Electric Tobacconist Customer Care

Posted 5 years ago

“Good site but pod quality is terrible.”

Helpful Report

Posted 5 years ago

Hello, We truly appreciate the feedback. All products sold on our website are 100% genuine; we only purchase from the manufacturer or licensed distributors. Should you ever have concerns about your product please feel free to contact our Help Desk at any time! https://help.electrictobacconist.com/support/home -Electric Tobacconist Customer Care

Posted 5 years ago

“Second time ordering from here and second time my order was damaged. My items were replaced so that’s why I gave 3 stars. I would suggest maybe orders should be shipped out in a box when dealing with bottles of liquid instead of a envelope.”

Electric Tobacconist USA 3 star review on 3rd November 2019

Helpful Report

Posted 5 years ago

Hello, Thank you for reaching out, we appreciate this feedback! After reviewing your account I see that we shipped you a replacement order for your damaged items a few days ago. Should you have any issues with the replacements please feel free to contact our Help Desk at any time! -Director of Customer Care

Posted 5 years ago

“I bought it after I see the reviews and thought it fast shipping, it shows over 90percent receive it next day. But looks like it needs couple days not can receive next day. So if you are not care about shipping days, it’s good web to get stuff that you need”

Helpful Report

Posted 5 years ago

Hello, Thanks for the kind words and we appreciate this feedback! As a general estimate, it takes 3–5 business days for Standard (First-Class) shipping, 2–3 business days for Priority, and 1–2 business days for Priority Express. -Electric Tobacconist Customer Care

Posted 5 years ago

“Order was origionally lost in mail. But response was execponally speedy with getting order back to me and redelivering. Can't wait more fine tobbacco products from the Electronic Tobacconist! -Blake”

Helpful Report

Posted 5 years ago

Hi Blake, Thanks for your feedback! We're sorry your original order was lost but very glad our amazing Customer Care team was able to assist you with a replacement!

Posted 5 years ago

“Product/website was an ease to order, product is great however; I do wish the USPS could manage to get it to us quicker.”

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Posted 5 years ago

“My mailman delivered my package to someone else, til this day i still HAVE NOT recieved my order..😤😞😠”

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Posted 5 years ago

Hi April! We're very sorry to hear that you've had this issue. We've reached out to you via email to rectify this situation as we want every customer to have the best experience possible. We look forward to hearing back from you. Todd Customer Care Electric Tobacconist

Posted 5 years ago

“I thought your website was user friendly except it wouldn’t let me order the amount that I wanted.”

Helpful Report

Posted 5 years ago

Thanks for the feedback, we always welcome it! As for large orders, we sell directly to the end-user only and as such all prices and bulk offers you see on our website are the best prices we offer.

Posted 5 years ago

“Electric Tobacconist has a large selection of everything you need and the prices are very reasonable. My only issue it that the website is a bit hard to navigate. and it would really be nice if there were some mention of which coils, tanks , etc. fit which brand/style/etc of vapes. I have purchased the wrong coils twice now. I'd like to get a larger tank but don't know if it would fit my Smok Alien and I can't find the information. Perhaps a section under the selection "you may also wish to purchase" or "often purchased together" would be a big help.”

Helpful Report

Posted 5 years ago

Hi Sandra, Thank you for the kind words! We really appreciate feedback like this and we have taken it to our internal website teams. -Electric Tobacconist Customer Care

Posted 5 years ago

“Well I would say the company itself provides a fast service with good deals. However I did purchase the riptide pods and battery and the pod fits so loosely into the battery it always slides out. No bueno.”

Helpful Report

Posted 5 years ago

Hi Kevin, Thanks for the great feedback! We will reach out to you today to address the issue you're currently having with your pod.

Posted 5 years ago

“I’ve been long time phix user and I expected the sharp throat punch at the as you toke would go away but it has gotten worst could you please think about your formula and update it please?”

Helpful Report

Posted 5 years ago

Hi Ajee, We appreciate this feedback! We actually do not create the formulas, PHIX does, but we have relayed your information over through the proper channels. -Electric Tobacconist Customer Care

Posted 5 years ago

“They have a great selection and courteous staff. However, the shipping has been awful the last few months. I order almost religiously here every 2 weeks for over a year. Lately though, my shipments haven't been delivered in the "5 business day" model. I've been getting my shipments 1-3 business days late. This shipment i ordered 7 days ago still isn't here and won't be for 2 more days. The previous order took 8 total days. I love this place so I'll try to order well in advance if I do to avoid being without parts or juice for a few days. But if it continues to be delivered late I may pay more later elsewhere to get my product(s) when expected. Other than that love this site!”

Helpful Report

Posted 5 years ago

Hi Buckshot, Thanks for reaching out! It seems your last order came in on the Saturday of Labor Day weekend. It was immediately dispatched, although due to the holiday, USPS was unable to get it to you as expeditiously as usual. I'm sorry your previous orders took longer than usual. If placed by 4pm M-F, orders are always dispatched that same day. We take pride in our quick shipping, however standard shipping (5 business days) could equate up to 8 days depending on what day and time the products were ordered. Should you have more concerns please feel to open a ticket with our Help Desk and we can further discuss. Thanks! -Electric Tobacconist Customer Care

Posted 5 years ago

“I have been ordering since may 2019, still waiting for 30ml bottles to be stocked of Totally Wicked Tobacco Americana. Very disappointed. Other than that shipping has been prompt and prices are ok, but would be better if they carried the 30ml bottles of the juice that I use.”

Helpful Report

Posted 5 years ago

Hi David, We really appreciate your feedback and have brought your concern to my Procurement department. Thanks and have a terrific week!

Posted 5 years ago

“I've been happier with Electric Tobacconist in the past. This time (3rd time ordering from them) they took 4 days to deliver. I've also taken the time to fill out very positive reviews for them in hopes of receiving a coupon for my business and the time I took to give a very positive review - and received NOTHING for that. The products I received were fine but wished their service was faster and that customers received some sort of 'thank you' in the form of a coupon or store credit to loyal customers.”

Helpful Report

Posted 5 years ago

Hi Ken, Thank you for the past great reviews! We truly appreciate your taking the time to do so. We also take pride in our fast shipping but once in a blue moon mail may take slightly longer than planned. I will reach out to you privately today so that we can chat about your loyalty! -Director of Customer Care

Posted 5 years ago

“This company is an international company so you are charged a foreign transaction fee if your card charges this fee. Therefore, it's on YOU to verify if your card charges a fee. This brings my review down to 3 from 5 (no phone # and transaction fee being possible). They do not disclose this on their site which is ridiculous and maybe unlawful. They do not have a telephone number to call, only a Contact site email. Their telephone number is in the UK. On the plus side, their shipping is very fast and they respond to Contact Us emails very fast. Just would like full disclosure on transaction fee and have a USA phone number.”

Helpful Report

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews