Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoy and use your VUSE products. I have the VUSE solo products. The solo cartridge is a good product, the continual problem I am having is with the rechargeable battery products that you are selling. They are inconsistent and unreliable, they have a short product life. I have made several battery purchases from your vendors and a couple directly from you. I know your website states they will last 1 to 3 months, but for $11.99 ea, they should last somewhat longer. But let me just at that I believe your product is a better alternative to cigarettes, there is no tar in this system. Thank you.”

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Posted 5 years ago

“It's been a very nice experience ordering from ET. Thx”

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Posted 5 years ago

“The device doesn’t have a place to put the juice in there are missing parts”

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Posted 5 years ago

“I received juice that was so fresh I couldn’t taste it really. Now the flavor is kicking in a little bit.”

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Posted 5 years ago

“Soooo... bought this as an upgrade to my Juul. It's seriously way superior. Holds a charge for a whole day! Super easy to refill. My issues? Yes, you'll suck juice. Hate that so much, seriously the dealbreaker. Two: I cannot get this thing to charge unless it's plugged into my computer. You cannot just plug it into the usb of your phone charger, no go. My first vacay, it did work in the back of the smart tv in my Airbnb! Yaaaay. Next vacay, no go. But I was in Austin and they had a usb in one of the wall sockets. Worked! Yaaaay! Just so stupid to charge, and it spits juice. Keep looking, just not everything I hoped it would be! And I have to buy Juuls or actual cigarettes when I'm on vacation now. Really don't appreciate that at all. Keep looking...”

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Posted 5 years ago

“I still do not know if you can get my pico glass tanks. All I received was problem resolved with no explanation”

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Posted 5 years ago

“I understand that it's not a good idea to use pay pal to pay purchase. It loses info. like ship to address.”

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Posted 5 years ago

“They're very timely in customer service but are not too honest about what's going on with the NC shipping problem. They won't really answer my questions about it.”

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Posted 5 years ago

“Dose not taste right”

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Posted 5 years ago

“Usually have products I am looking for. Disappointed this is the only online vape company that doesn't send emails with discount promos. Also being charged sales tax is understandable but an additional $7 for excile tax no other online vape store charges this only sales tax.”

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Posted 5 years ago

Hi! We work hard to have the best prices anywhere for all of our products every day. We also do send out sales and promotions to states in which they're allowed. You can get them by joining our newsletter (and get 10% off your next order when you sign up). Also, we and all other retailers are legally required to charge excise tax in states that require it. Unfortunately, you'll find that on all sites and stores. ET Customer Care

Posted 5 years ago

Hi! Unfortunately, every retailer is legally obligated to charge excise tax for states that require it, you'll find that everywhere. We do work hard to make sure we have the best prices for all of our products every day. Even so, we do send sales and promotions, and you can get them by signing up for our newsletter (and get 10% off your next order when you do). ET Customer Care

Posted 5 years ago

“Always out on alto solo pods in menthol”

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Posted 5 years ago

“The service is fine. The products arrived promptly and in good condition. The website is relatively easy to navigate except i was convinced i ordered 8 packs and i received 7. Perhaps i was mistaken but i found that a little irritating. The prices are amazing.”

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Posted 5 years ago

“Shipping was acceptable. Verification was poor, had to give too much info to this company to make a purchase, when others do not require personal information that was requested from this company. Took several hours to be verified to make the purchase, which was not acceptable to me.”

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Posted 5 years ago

Hi Nancy, Thank you fro your feedback. We refuse to sell to anyone underage, therefore take verification very seriously and have the very best verification system. We are sorry that your process took longer than usual, normally verification is a very expeditious process and can be completed within minutes of submission. Should you ever have questions regarding your purchase or experience please feel free to contact our Help Desk: https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 5 years ago

“E.T. USA has been a blessing. I tried MyBlu and fell in love with it. 2 weeks later our governor put a ban on E cigs and or vaping and flavored juices. Found ET on line and bingo. Never been happier. Found a flavor I like, customer service has been awesome helping this 69 year old navigate my on line shopping and the shipping is just unbelievable. I'm a happy camper.”

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Posted 5 years ago

“The prices at Electric Tobacconist are hands down better than local brick and mortar stores. I can even respect the inconvenience, but necessary, signature upon delivery. I appreciate the fast shipping and nicely packaged items. My concern is that I contacted customer support for a product recommendation. Although they did respond, they suggested products that were not in stock. I replied to notify them of this and although they confirmed the item was out of stock, they did not suggest an alternate product. So mote it be—order for low prices but don’t expect great relations.”

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Posted 5 years ago

Hi Brittany, We truly appreciate your feedback. While we pride ourselves in having one of the best Customer Service teams in the industry, it seems we fell short in this instance. For that we are very sorry. We will contact you privately to discuss some recommendations. -Director of Customer Care

Posted 5 years ago

“I am leaving a review about the product NOT about electric Tobacconist , which is wonderful ! I loved the Prince Stick . I had two of them. That is the problem. If you use it a lot, eventually ( just a few months ) the battery inside just dies. It's happened twice now. I had 2 of them for about 6 months and used them so it wouldn't be overused. Both died out, so it wasn't just a problem with one of them.”

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Posted 5 years ago

Hi Kren, Thanks for the nice words! Regarding the Prince, feel free to reach out to our Customer Care team at anytime if you'd like to discuss other options. Our entire team here not only loves but is very knowledgeable about all of our products. Happy New Year! -Electric Tobacconist

Posted 5 years ago

“Didn't receive a shipping email confirmation until it was already sent.”

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Posted 5 years ago

Hi Brittany! We are very sorry to hear you did not receive your tracking email. In the future, if you are logged into your ET account. Click on "My Order History" and your tracking number will be located within the information regarding your order. As well, should you have any questions about any orders you can contact our Help Desk at any time! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 5 years ago

“Easy to order. Good prices. Would have given it 5 stars but shipping was horrible it took 10 days to get it and the tracking didnt really ever change to show it was going anywhere.”

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Posted 5 years ago

Hi Valerie, Thanks for your feedback and we totally understand your concern about the shipping times. We have some of the fastest shipping in the industry however the holidays have caused a few delays. Our Help Desk can update you on your orders at any time! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 5 years ago

“Why was I charged a high excise tax? What products do you sell which are free from this tax?”

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Posted 5 years ago

Hi Kenneth, We appreciate your feedback and concern. We are now required to collect an excise tax in addition to sales tax in the state in which you reside. Any sales tax will be displayed at the last step of checkout. One of our agents will contact you today to discuss your order! -Electric Tobacconist Customer Care

Posted 5 years ago

“fast shipping, excellent and friendly customer service. wide selection of juices. only thing preventing me from giving this 5 stars is the fact they add an "EXCISE TAX" on your order, and it doesnt even show up untill your checking out, which is frusturating when your trying to keep it under a certain limit, and there's a 12$ EXCISE tax on 20$ worth of juice, on top of the expected sales tax.”

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Posted 5 years ago

Hi Linda, Thank you for your feedback. We are now required to collect an excise tax in addition to sales tax in the state in which you reside. Any sales tax will be displayed at the last step of checkout. Should you ever have any questions or concerns regarding your orders feel free to contact our Help Desk at any time! https://help.electrictobacconist.com/support/tickets/new -Electric Tobacconist Customer Care

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews