Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So hard to find in stores, so had to order on-line. Good price but shipping is outrageous.”

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Posted 8 months ago

“Great service, products are great”

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Posted 8 months ago

“When will I get my order”

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Posted 9 months ago

Hello Marc, we appreciate you sharing your feedback with us. We've checked our system and can see your order is progressing through the courier network. Rest assured it's on the way to you and we expect it to reach you soon. Your order includes our ET 40-Day Package Protection guarantee covering your delivery for added security. Should you encounter any further delays beyond this timeframe, please feel free to reach out to our Customer Service Team for assistance. Best Regards - ET Team

Posted 9 months ago

“Product is always in stock. Prices are decent. Shipping terms & speed could be better.”

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Posted 9 months ago

“Competitive pricing & Good communications......Only drawback, is shipping-time & Tracking the Package”

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Posted 9 months ago

“Many of the batteries purchased do not work”

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Posted 10 months ago

“Delivery was on time.”

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Posted 10 months ago

“My only wish is that the delivery company would call to schedule delivery. I'm often not home when they show up.”

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Posted 10 months ago

“Good service but need to carry Blu plus products and not only menthol”

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Posted 10 months ago

“they have all my electric cigarrets, unfortunetly i need to sign for them on delivery,which means i have to be home all day every day until it's delivered. if they could tell me exactly when it's delivered that would be great”

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Posted 10 months ago

“They have periodic sales on their prices of the various products they carry. The reason why I didn't rate higher is, be prepared to wait a while for delivery. The tracer source that is used was quite ineffective, as well.”

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Posted 11 months ago

“I love the convenience and prices on this site. Only downfall is the birthdate section. If it could simply be filled in via keyboard instead of paging back, it would be much easier...especially when you are in your 60's! Or maybe a drop down for each (mo, day, year) that will scroll faster. .”

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Posted 11 months ago

“The shipping process makes me nervous. The links don't work, the tracking numbers don't work, the courier is non-existent. However, it got here and sooner than expected! Took a while but not as long as expected. I'm glad you all have the product I'm looking for (blu plus + menthol tanks 1.2% nicotine). However one of the cartridges had a strange taste and had a chemical odor and taste. This is disappointing as the whole reason Blu is special is because it's tasteless and odorless. However it was only one tank and it faded away quickly. I will try to order again and hopefully it will be as successful as the first time.”

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Posted 11 months ago

“We have been using the Vuse Solo for some time and like it, but it seems that the cartridges don't last nearly as long as they used to.”

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Posted 11 months ago

“Items arrived as ordered. It really could have come a little sooner. But...”

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Posted 11 months ago

“Thank you!”

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Posted 11 months ago

“Sometimes it's a fast delivery”

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Posted 11 months ago

“Great selection, easy order process and good discounts for bulk purhases. It is difficult to determine arrival dates as ccship status makes no logical sense and does not provide estimated delivery date. It would also be super benefficial if they could "store" my signature so the requirement to be in person wasn't needed; given I never know when they will arrive.”

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Posted 11 months ago

“Product great! Shipping took forever, only complaint!”

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Posted 1 year ago

“I've been a long time customer of ET and really have never disappointed. However, what I've been waiting for someone to say or waited for finally the opportunity to say is that y'alls prices seem to increase every time I order. The vuse solo refills have gone from 11.99 to 17.99 and I'm a little concerned that they're gonna be $20 the next time I order. It is becoming extremely expensive everytime I check out. Can y'all explain please? That goes for the vuse Alto as well. Will the prices ever go back to normal or just keep going up? Just trying to know what to expect. Other than that, keep up the good work with everything else :)”

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Posted 1 year ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews