Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price on the item that I wanted to purchase is a good price however I have a complaint regarding coupons codes. I went back and forth for at the very least looking for coupon codes on REDDIT, CouponBirds and several other coupon codes site and I tried 7 different coupon codes which were verified and within the expiration dates and not one, not one was accepted. Each and every coupon code that I tried from various sites were rejected. That was a huge let down, especially for a first time buyer at this particular store te. I purchase often from various other vape sites and I have never come across anything this dejecting! Rosalind Rivera rod Mercado.rr@gmail.com”

Helpful Report

Posted 5 years ago

Hi Rosalind, I appreciate this review so that we can get you the correct information. While those sites may state that those are "verified" codes, unfortunately unless you receive a discount coupon specifically from us, they are not legitimate. If you would like to sign up for our newsletter you will immediately receive a 10% discount code from us (and yes it will work)! You may do so here, bottom of page: https://www.electrictobacconist.com We hope this helps!

Posted 5 years ago

“I am impressed with the customer service I received. Buying ecig products online can be sketchy and I was nervous at first. But this company took care of me and my products came at a timely basis. I highly recommend!”

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Posted 5 years ago

“I have a problem with my order when I opened the pack that was sealed one of the juuls had been torn out so one was missing so I opened the other one same thing missing a juul and since I paid for 2 packs with 4 in it and missing 2 juuls you need to replace them”

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Posted 5 years ago

“The Blu vape is good except for the Blueberry pods they leak!!! And you get the vape juice in your mouth.I had this issue before with another brand I got from here and they were to have given me a credit but Never got one! I don't think I will be going through t Electric vape again”

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Posted 5 years ago

“The service is fast and first rate, but lately their V2 cartridges are not full of cotton filler or liquid. I don't know if they've changed suppliers or are just trying to save money, but if it continues, I'll be shopping for a new vendor for my cartridges. They cost a lot as it is and I want my money's worth.”

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Posted 5 years ago

“The pods are amazing only thing I didn’t like was my first one was a blue raspberry and it kinda burnt a little and wasn’t so smooth idk if it was because it’s a brand new device and its first pod or what”

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Posted 5 years ago

“Great customer service!”

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Posted 5 years ago

“The vape liquid tastes like the fake flavored peach gummy fruit.”

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Posted 5 years ago

“I was looking for a good tobacco flavor. Bought the American Tobacco, not impressed with the flavor. I may try another, but right now my daily is Flue-cured tobacco from Juicemafia. Haven't come across anything as good in 5 years.”

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Posted 5 years ago

“I ordered the strawberry flavor which is now my favorite...however I also ordered the Mint Menthol & it tastes like a cough drop. The delivery was also very slow.”

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Posted 5 years ago

“I had a pretty bad service at the start and my order got declined twice, but at the end i still got my item and refund.”

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Posted 5 years ago

“Price was very good, but long time I don,t find mango, fruit and cream flavors.”

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Posted 5 years ago

“Transaction and delivery all very smooth. Very unhappy with product not working properly however.”

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Posted 5 years ago

“Fast delivery, lots of options, easy to navigate, however 3 individual Juul pods from separate packs leaked and were unusable.”

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Posted 5 years ago

Hello, Thank you for the review! We're very sorry to hear you have had problems with your JUUL Pods. We have sent an email to the email address associated with your account to rectify this issue and we hope it helps! We look forward to hearing back from you! Always feel free to reach out to our helpdesk with any issues you may have with your order as we are here to help. Best, Selina Customer Care

Posted 5 years ago

“Very fast shipping but I had ordered a SMOK Mico this month and it is now broken. Went to sleep woke up and went to hit it and got a bunch of juice in my mouth. I took the pod out to find out that all the juice leaked into the mico itself right to the motherboard it turns on but will not fire 🤷🏼‍♂️ brand new pod as well just filled it the night before the incident”

Helpful Report

Posted 5 years ago

Hi Robert, We are very sorry to hear you are having issues with your SMOK Mico and will help you get this rectified immediately. We have sent you a message to the email address associated with your account. We look forward to hearing back from you to rectify this issue for you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“I love this site as a whole, it offers the best prices for my needs. However, this time my order was 4 days late. Electronic tobacconist shipped the order out on time so it was probably an issue with USPS. But because of this delay I can’t rate higher than 3 stars.”

Helpful Report

Posted 5 years ago

Hi Joseph, We sincerely apologize for the delay with your package. I can confirm your order did leave our warehouse the day you placed the order. From time to time the Post Office may take an additional day or two to deliver your package due to the high volume of mail they process. We have found that this happens on a rare occurrence. If you ever have any questions or issues with your order, please feel free to reach out to us at ElectricTobacconist.com/help, and we will be more than happy to assist you. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“if the order is less than $50, it takes about 1 week to deliver”

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Posted 5 years ago

“I purchased the starter kit not realizing that the kit does not include the cartridges. Which I think is not a good way to sell this item. Why would you sell part of something? I did email support and got a immediate response. The cartridges were hard to locate so they helped me with that. I purchased them. Waiting for them to arrive. I hope this is worth it.”

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Posted 5 years ago

“Selection is great. Prices are pretty good. My major complaint is the international transaction fee that I get charged.”

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Posted 5 years ago

Hi Charles, PayPal has various subsidiaries around the world, most of which allow the sale of vaping products through their system. We do not use PayPal USA since we are an international company with warehouses around the world. If the credit card linked to your PayPal does not offer free international transactions your card issuer will charge you a small fee. We hope this information helps and apologize for any inconvenience. Best regards, Jeff Customer Care Electric Tobacconist

Posted 5 years ago

“I liked them alot at first, but the couple times when I've had an issue with my order the customer service was terrible. Generally have decent prices and fast shipping.”

Helpful Report

Posted 5 years ago

Hi Josh, We are very sorry to hear your experience with our customer care team was not excellent. I have replied to your ticket in hopes to rectify this issue for you. We look forward to hearing back from you. Best regards, Jeff Customer Care Supervisor Electric Tobacconist.

Posted 5 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews