Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been purchasing Vuse alto for several months now. I exclusively purchase through ET. I am happy for the most part as the price is right, but at least two of the pods/cartridges out of the six I purchase at a time are faulty. I have saved them and hope to contact Vuse directly for a refund or coupon.”

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Posted 5 years ago

“I had been a customer with Totally Wicked for years when they changed to this site they had to verify my age, I'm almost 59 I found that absurd. My order took an extra day because of it. Also they offered a discount that I got on only part of my order. Not impressed for my first visit.”

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Posted 5 years ago

“Hit or miss kinda deal”

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Posted 5 years ago

“I received my order on time but can’t get the smoke device going can’t get a phone number for help Paid over 150 for stuff but there is no way to contact your company”

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Posted 5 years ago

Hi Mayyada, We have reached out to the email address associated with your ET account. We look forward to hearing back from you so we can rectify this issue for you. Please always feel free to reach out to our Help Desk at electrictobacconist.com/help for any questions or issues you may have. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 5 years ago

“ordering and shipping is good but there's no customer service at all. i emailed the company since this is the only way to contact anyone and never received any reply. it was about returning some things but i just sucked up the fact i lost money and moved on. great company to order from unless you have an issue.”

Helpful Report

Posted 5 years ago

Hi, We are very sorry to hear you did not receive our reply to your ticket. We have reached out to your ticket again. We look forward to hearing back from you in order to rectify this situation. Best regards, Jeff Customer Care Electric Tobacconist.

Posted 5 years ago

“I like the site, but not sure if I can trust buying anymore products since I keep getting damage ones and its costing me money.”

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Posted 5 years ago

“I would like to order chargers and batteries. I have 3 vehicles to put them in and I have 3 chargers going in the house. I try to find them but none of them are listed as mistic. I could order a kit everytime but is that necessary.”

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Posted 5 years ago

“Never received my package from 2 weeks ago”

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Posted 6 years ago

“I was so happy I could get what I needed, however they quit selling what I wanted, so I will have to go to another company to get what I want now.”

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Posted 6 years ago

“Love it, just wish shipping wasn't so slow without paying the higher fees for priority shipping”

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Posted 6 years ago

“Delivery faster”

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Posted 6 years ago

“Electronic tobacconist has always great service for me. I’m still happy with them but will not order devices because I don’t want to go through the return process. I would however order juices.”

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Posted 6 years ago

“Had a cartridge that did not work”

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Posted 6 years ago

“New to this site. Seems fine just never liked a site without a phone number”

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Posted 6 years ago

“Great on most things fast shipping decent prices on juice a little high on coils... I got one juice that was nasty from them had to be crazy old was just bad and emailed them about it they just tried to say it was my fault like I hadn’t primed my coil right like I haven’t been vaping for years (I had let the coil sit saturated in juice OVERNIGHT after priming the coil) but they wouldn’t replace the messed up juice so that was $15 down the drain. They also sent me ceramic instead of regular coils once but they actually did fix that situation.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review! We strive to provide a positive buying experience with a wide variety of affordable products and same-day shipping. Please feel free to reach out to our help desk again at https://help.electrictobacconist.com and we will be happy to assist you further with your order! Best Regards, Selina Customer Care

Posted 6 years ago

“I bought one Smok Infinix and an extra set of pods from here. The device wouldn’t hold a charge out of the box. I could take one hit and then needed to be recharged. The pods seemed fine. Not sure if it was the device or poor handling.”

Helpful Report

Posted 6 years ago

Hello, We are very sorry to hear you have had problems with your SMOK Infinix. Please feel free to reach out to us at https://help.electrictobacconist.com and we would be happy to assist you with your device! Best Regards, Selina Customer Care

Posted 6 years ago

“Although I had to order a day later because it took time to verify my id, I was overall satisfied. The prices were awesome and 2 out of 3 of my juices were great. The one wasn’t the best, as the description didn’t match the flavor much but everyone has different tastes! I’ll definitely be ordering again.”

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Posted 6 years ago

Hi Taylor, Thank you for the review! We strive to provide a positive buying experience with a wide variety of affordable products and same-day shipping. Always feel free to reach out to our helpdesk at https://help.electrictobacconist.com for assistance with your order! Best Regards, Selina Customer Care

Posted 6 years ago

“Package has not come yet but bought from them before they good.”

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Posted 6 years ago

Hello, We're very sorry to hear you have not yet received your order. We have reshipped your order! Please let us know if you do not receive your order soon. Best Regards, Selina Customer Care

Posted 6 years ago

“My package arrive fairly quick after I ordered it. But it was a little mis shaped. I had to put a piece of electrical tape to make the pod fit in my boulder vape. Other than that I'm pretty satisfied.”

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Posted 6 years ago

Hi Brandon, Thank you for your review! We're very sorry to hear you have had problems with your Boulder Rock. Please feel free to reach out to us at https://help.electrictobacconist.com and we would be happy to assist you with your order! Best Regards, Selina Customer Care

Posted 6 years ago

“I’ve never had any issues with my orders aside from one where a tank was cracked on my beserker upon delivery. My contacted customer support and needed me to send back the deivce. I would be without my device so I chose to just keep the device despite the fact one of two of the tanks could not be used. I only got a 10% off coupon code but would have rather had a replacement. Aside from that customer service issue I’ve made electricyobacconist my go to for my device needs.”

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Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews