Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the product but hate the delivery. It has not yet arrived (Oredered 3/28/24).”

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Posted 1 year ago

“I love the company. I love the products. I do not like the shipping. It takes too long. I know it's free of charge but you should have different shipping options. Even if you have to pay extra. Let the customer decide. Aside from that. You have my vote”

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Posted 1 year ago

“The shipping has been great and delivery has been on time ususally. I say this because when I check for an update, I'm never sure which day it will arrive. Would be nice if we had an update when it's out for delivery. Otherwise I'm quite satisfied with the over-all work being done by Electric Tobacconist.”

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Posted 1 year ago

“This is my first ecig. I got the rich flavor. Works well and taste great. Took a little getting use to but it definitely helps me cut out cigarettes. All in all good choice”

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Posted 1 year ago

“Shipping should be faster.”

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Posted 1 year ago

“You guys are usually pretty solid with orders but my last one wasn’t so great. The pods were old and only 2 packs of them worked out of the 4 packs I bought. I just ordered more so hopefully no problems this time around….”

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Posted 1 year ago

Thanks for your feedback. Please contact our help team for pod issues and they should be able to help. Kind regards, ET Team

Posted 1 year ago

“Need to get the Carolina Bolds. They're a great company.!”

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Posted 1 year ago

Thanks for your feedback! ET Team

Posted 1 year ago

“Totally love the product. I do however wish that delivery time would improve.”

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Posted 1 year ago

“Everything is great buying checking out very fast and easy. Selection is very limited. I bought the Caliburn G pod which is now my favorite and they stopped selling the pods to it a year after buying it. That’s disappointing and never any breaks or deals for long time loyal customers or breaks on shipping. Just spent 58 bucks and 17 bucks for shipping and it’s 2weeks plus to get it. Other than that stuff I’m satisfied. The other Xros are good but they eat juice the pods last a long time with minimal leaking normal. Oh also need better tobacco flavors more options. I don’t understand you’ve been open for years why doesn’t your products expand each year so many great brands out there so many great products like the caliburn line is the best pod systems out there. Very sad. Thanks for taking care of my needs”

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Posted 1 year ago

Hi Thomas, Sadly the laws around what products we can and can't sell are tightening, so whilst we would love to sell thousands of different products like the good old days, our options are limited. This article might be of interest on the topic: https://www.vapingpost.com/2021/12/04/everything-you-need-to-know-about-the-pmta/ In any case, thanks for your review and for shopping with us! Louis ET Team

Posted 1 year ago

“I have been very pleased with the service provided by ET USA. My only complaint is that I wish I would be notified at least 24 hours in advance (preferably by text) that the delivery is on its' way so that I or someone else is available to sign and receive the product.”

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Posted 1 year ago

“Nice to have my order delivered even though I think the delivery time line is a bit extreme”

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Posted 1 year ago

“I have over 3700 points on blu nation that Electric Tobacconist USA won't recognize. Why?”

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Posted 1 year ago

“I love the prices and the fact they always have what I want. Delivery could be quicker.”

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Posted 1 year ago

Thanks for your review! Louis ET Team

Posted 1 year ago

“Delivery is not fast at all. Wish it could be faster.”

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Posted 1 year ago

“I received my first order and it arrived earlier than expected delivery. I just wish there was a way to know the day of delivery.”

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Posted 1 year ago

Thank you for your 4 star rating of Electric Tobacconist USA, Anne! We appreciate you taking the time to let us know your experience. We are glad to hear that your first order arrived earlier than expected delivery - that's great to hear. We are working on delivery estimates as tracking is due to be updated and improved at some point very soon, Thanks Louis ET Team

Posted 1 year ago

“Product excellent shipping sucks.”

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Posted 2 years ago

Hi Deborah, I see your last order took 11 days to get to you. Ideally it would be quicker but we are somewhat constrained by the PACT Act laws that have prevented us from using the likes of USPS, UPS or FedEx to ship to you. Kind regards, Louis ET Team

Posted 1 year ago

“what vlaver”

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Posted 2 years ago

“I love the product, but I cannot reach you to tell you of an order I placed 1/17/23 that I never received. I contacted my credit card company and received a credit for that order. I truly hope this does not happen again. Can you tell me how to contact you if it does. Thanks for your help?”

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Posted 2 years ago

Hi Virginia, I can see two support tickets for you in our system. One from a year ago and one from eight months ago, so I am surprised you didn't know how to reach us. Meanwhile your order of 1/17/23 was marked as signed for, so please let us know directly in future so we can work together to resolve these matters. Our help desk can be found here: https://help.electrictobacconist.com/support/tickets/new Thanks, Pascal Founder and CEO

Posted 2 years ago

“My order came very quickly, in about 1 week. Much faster than I had anticipated & I was able to track the order, which updated frequently. Very satisfied with the service.”

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Posted 2 years ago

“My order from 12/30/22 still has not been delivered and no updated tracking number. Can you please help me with finding out where my order is? My first order was delivered in 2 weeks, but now, with my second order, I still haven't even received the tracking update. Please help!!!”

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Posted 2 years ago

Hi Carol, Sorry to hear this. If you go to electrictobacconist.support and select Order Not Received > Tracking not updating we will be able to liaise with the carrier and update you accordingly. Thanks Louis ET Team

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews