Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered from them 2x Great company .. received the order in 5 days with no problem Def will order from them again”

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Posted 1 week ago

“Very satisfied with the Company and product. Thank you”

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Posted 1 week ago

“Product as advertised. Shipping is very slow.”

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Posted 1 week ago

Hello, thank you for taking the time to share your feedback. We're pleased to hear you were happy with your product; however, we're sorry you found our shipping to be slower than expected. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 week ago

“Very pleased with both the product and your executon of my orders.”

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Posted 1 week ago

“they need to change their shippers...”

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Posted 1 week ago

Hi Karen, thank you for taking the time to share your feedback. We're sorry to hear the delivery carrier didn’t meet your expectations. Due to the PACT Act, we are no longer able to ship through USPS, FedEx, UPS, or DHL. As a result, we now work with private carriers who ensure compliance with these regulations. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your understanding. Best Regards - ET Team

Posted 1 week ago

“Love my blu and got my stuff really quick.”

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Posted 1 week ago

“I am very satisfied with the ease of placing an order plus quick delivery”

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Posted 1 week ago

“I love that my brand of vapor ( Vuse Vibe ) is available ? But I wish they would offer discounts Coupons for the vuse vibe once in awhile”

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Posted 1 week ago

“very good service!!! and they carry the only vape juice I like BOULDER!!!”

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Posted 1 week ago

“Reliable, easy, and cost-effective - great website/product!”

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Posted 1 week ago

“EXCELLENT PRODUCT AND SERVICES. FAST DELIVERY I LOVE IT.”

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Posted 1 week ago

“I appreciate electro tobacconist.they ship my products quickly.”

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Posted 1 week ago

“I enjoy the fact that I recieve my product with-in 7 days.”

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Posted 1 week ago

“Easy ordering great product”

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Posted 1 week ago

“Never received the order and never received my refund.”

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Posted 1 week ago

Hi Robert, thanks for leaving us a review. We sincerely apologize that you didn't receive your order. Upon checking your correspondence with our team, we can confirm that your refund was processed on Thursday, April 3rd. As mentioned, it usually takes 3-5 business days to appear in your account. Since it’s only been two business days, we appreciate your patience and assure you it will be with you very soon. Best Regards - ET Team

Posted 1 week ago

“you are a great co. that always has my back”

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Posted 2 weeks ago

“Hi Tia Did a excellent job on canceling my order so I could make a new ticket out!! Very quickly done! Thanks again Tia. Lori.”

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Posted 3 weeks ago

“I love blue. I think it’s smooth. It’s easy and it helped me quit smoking two packs a day that caused my COPD thank you and right now I’m waiting for my order that I ordered on March 1 so hopefully that gets here soon so I don’t have to worry about it because no one seems to sell it in stores anymore And I live in Mesa Arizona and kind of lost so I have to order online. Thank you.”

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Posted 1 month ago

“Your pricing is very competive so I have dropped my other on-line suppliers. I have purchased from Electric 5 times. my only concern has been transit time on delivery, not pridictable, at times over 3 weeks.”

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Posted 1 month ago

“very convenient”

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Posted 1 month ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews