Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the products and prices. However, no customer service. Order dispatched august 28, 2024. Today s oct 1 and still have not received it. Sent in 2 reports but still no response.”

Helpful Report

Posted 6 months ago

Hi Kathy, thanks for leaving us a review. We apologize for the delay in your order’s arrival. Upon reviewing your correspondence with our team, I can confirm that we responded to your inquiry within a few minutes on Friday, September 27th. Kindly check your spam or junk folder in case our reply was filtered there. We are currently awaiting further updates from our delivery partner and will reach out to you as soon as we receive more information. Best Regards - ET Team

Posted 6 months ago

“I could not use the device because it was for refillables I use cartridges that fit into pen like devices. Do you have anything like that? They usually come with a charger.”

Helpful Report

Posted 6 months ago

“I did not get my last order. There is no contact information to complain about this. I would like a refund. I’m not ordering from you again. Poor customer service.”

Helpful Report

Posted 7 months ago

“Unable to complete order process as they could not verify I was a 65+ year old person.”

Helpful Report

Posted 7 months ago

“Your shipping is terrible Waited 40 days - got a refund Replacement order was 11 days ago. Carrier still doesn’t have package so I anticipate having to wait another 29 days just to get my $600 back”

Helpful Report

Posted 8 months ago

Hi Michael, thanks for taking the time to leave us a review. We apologize for any confusion and assure you that the carrier has your package and is on its way. Due to the PACT Act, we can no longer ship with USPS; FedEx, DHL, and we are now reliant on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). We appreciate your patience and expect your order to arrive soon. Best Regards - ET Team

Posted 8 months ago

“l was receiving the vaps from electric tobacco for over a year .then all of a sudden my zip code is no good ..”

Helpful Report

Posted 9 months ago

Hi Thomas, thanks for taking the time to leave us a review. We're sorry to hear you encountered this problem. Unfortunately, it's no longer possible to ship to your zip code at this time - this is because our carrier network cannot currently find a reliable last-mile shipper to service your area. I am sorry about this. If you would like to receive an update should we deliver to your address in the future, please follow the provided link and enter your zip code, you will then be prompted to enter your email address - This will sign you up for notifications - electrictobacconist.com/zip-code-checker. We apologise for any inconvenience caused. Best Regards - ET Team

Posted 9 months ago

“Electronic Tobacconist is wonderful.”

Helpful Report

Posted 9 months ago

“Once again I haven’t received my order”

Helpful Report

Posted 9 months ago

Hi Doris, thank you for taking the time to provide us with your feedback. We apologize for the delay in the delivery of your order and any inconvenience this may have caused. Our team is currently investigating this matter with the courier and will hopefully have an update soon. In the meantime, please respond to our team with your best contact number so we can pass it on to the delivery partner. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 9 months ago

“Received one order but on reorder I am not verified to order again. After numerous emails with tech support and resetting account no fix was possible. Tech support says sorry they can not identify or fix the problem, thus no way to order any product through this company. No one seems to be able to verify me. I am more than willing to send images of ID or passport. What is being verified? Age, address, or something else! No one seems to know.”

Helpful Report

Posted 10 months ago

Hi Cheryl, thank you for providing your feedback. We are sorry to hear about the difficulties you experienced. While your initial age verification was successful, there seems to be an issue with your latest order. In compliance with the PACT Act, age verification must be conducted through our system and cannot be manually verified via email. Our team is looking into this matter and we aim to resolve it promptly. We apologize for the inconvenience and appreciate your understanding. Best Regards - ET Team

Posted 9 months ago

“I am still waiting on my order,have not received any order as of 5/4/2024 at 11:00 am.I made my order on May 2,2024.”

Helpful Report

Posted 10 months ago

Hi Joseph, Thank you for taking the time to leave us a review. We apologize for the delay in the arrival of your order. Upon reviewing the tracking information, it appears that a delivery attempt was made on May 31st, but unfortunately, no one was available to receive it. The carrier will make another delivery attempt soon. Should you need further assistance, please do not hesitate to contact our customer service team. Best Regards - ET Team

Posted 10 months ago

“Still awaiting product”

Helpful Report

Posted 10 months ago

“I’m going to say poor because I haven’t received my order yet”

Helpful Report

Posted 11 months ago

Hi Kelli, we appreciate you taking the time to provide us with your feedback. We apologize for the delay in the delivery of your order and any inconvenience this may have caused. Upon reviewing your tracking information, we can confirm that your order was last updated on 05/14 and is expected to arrive shortly. Should you require any further assistance or have any questions, please feel free to reach out to our Customer Service Team. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 11 months ago

“I placed an order April 9th, you took my money but I still have not recieved my order. This is rediculous to wait this long for an order. In the furure you should not take money if you can't insure delivery of the my product. should have told me this before I purchased the product.”

Helpful Report

Posted 11 months ago

Hello Naomi, we appreciate you sharing your feedback with us. We apologize for any inconvenience caused by the delay in the delivery of your order. We want to assure you that your order is progressing through the courier network and we expect it to reach you soon. Additionally, please rest assured that our ET 40-Day Package Protection guarantee covers your order for added security. Should you encounter any further delays beyond this timeframe, please feel free to reach out to our Customer Service Team for assistance. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 11 months ago

“I placed my order 04/08/24 and still have not recieved it, so I am unhappy to say the least. The tracking does not work, so I have no idea where my shipment is.”

Helpful Report

Posted 11 months ago

Hi Julia, thank you for providing us with your feedback. We apologize for any inconvenience caused by the delay in the delivery of your order. As mentioned by our team due to the PACT Act, we can no longer ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Your order is passed through a network of carriers rather than directly to a local distribution center. Due to this, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). Unfortunately, we cannot control the delivery speed of orders once they leave our warehouse, as the courier handles this. Your patience and understanding are greatly appreciated. Best Regards - ET Team

Posted 11 months ago

“Never got my order. 37 days later. They sure charged my credit card real fast tho. Will not be ordering from here anymore.”

Helpful Report

Posted 11 months ago

Hi Angela, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the delay in receiving your order. As mentioned by our team we are actively working with our delivery partner to resolve this problem as soon as possible. We will update you on the progress and aim to provide a timely solution. Furthermore, please be reassured that your order is protected by our ET 40-Day Package Protection guarantee. We appreciate your understanding and patience in this matter. Best Regards - ET Team

Posted 11 months ago

“Ordered first of April, May 7th and the order has not arrived. Tracking not available is their mantra, so be careful when ordering. Still not sure if they are scamming me out of money or if I’ll actually receive my package. Oh, and they have. 40 business day order guarantee. So you have to wait that long if you would like a refund. Zero stars.”

Helpful Report

Posted 11 months ago

Hi Elizabeth, thank you for providing us with your feedback. We apologize for any inconvenience caused by the delay in the delivery of your order. Our team is actively working with our delivery partner to resolve this issue as quickly as possible. Unfortunately, we cannot control the delivery speed of orders once they leave our warehouse, as the courier handles this. Your patience and understanding are greatly appreciated as we work to resolve this matter promptly. Best Regards - ET Team

Posted 11 months ago

“Ordered April 18th and still have not received package!! Will not be using your service anymore! No order should take this long!!”

Helpful Report

Posted 11 months ago

Hello, we've just come across your review and we're sorry you didn't appear to receive your order. Upon checking your tracking we can confirm your order - ETUSA3704310-639 was delivered on Saturday, May 4th. We recommend checking with household members or neighbors who may have accepted the delivery. Should you still be unable to locate the package, please reach out to our team via the Help Desk for further assistance. Best Regards - ET Team

Posted 11 months ago

“Price is basically the same as my local store. The product took 3 weeks and the tracking never gave me an estimated delivery date. The guy just showed up at my house for a product that needs a signature. It would have been a hassle if I wasn't home. First and last time ordering from you. I'll buy them in person from now on.”

Helpful Report

Posted 11 months ago

Hello Matthew, we appreciate you taking the time to provide us with your feedback. We regret to learn that your recent experience did not meet your expectations. It's important to note that under the PACT ACT guidelines, delivery requires an adult signature to ensure compliance with the law. We appreciate your understanding in this matter, and should you have any further questions or concerns, please do not hesitate to contact us. Best Regards - ET Team

Posted 11 months ago

“I had some problems with my orders recently and am very dissatisfied. My order was canceled by your system and the credit took forever to get. I placed a new order and it took 15 days to receive. This is way too long and I don't think I'll order from you again,”

Helpful Report

Posted 11 months ago

Hello Nancy, thank you for sharing your review with us. We regret to learn that your recent experience did not meet your expectations. Upon investigation, it appears that there was an issue with one of your orders which resulted in its cancellation due to a system error. As a result, a refund was processed back to your original payment method. While our shipping carrier aims to deliver within 7-10 working days, we acknowledge that delays can occur in some instances. We sincerely appreciate your patience and understanding. Best Regards - ET Team

Posted 11 months ago

“Never got my order. 4 weeks Nothing.”

Helpful Report

Posted 11 months ago

Hi Susan, Thank you for taking the time out to leave a review. We apologize for the inconvenience caused regarding the delivery of your order. When speaking with our Customer Support Team, they confirmed that we have not received any correspondence from you. However, I have asked them to contact you which should be delivered shortly, please check your spam/junk folder if you cannot locate it. Best Regards, ET Team

Posted 11 months ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews