Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually a good product, however some pods stop working...”

Helpful Report

Posted 4 months ago

“Like the discounts for multi-buys. Never get a tracking email from the delivery company!”

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Posted 4 months ago

“Nice people, great products. Takes forever to get product to my house.”

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Posted 4 months ago

“Ordered and received. Quite simple”

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Posted 4 months ago

“NO problems with the comnpany at all.”

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Posted 5 months ago

“Customer service on order issue was resolved quickly today. I appreciate it. Hoping shipping time improves soon as well.”

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Posted 5 months ago

“The delivery takes to long. My last shipment took over 17 days.”

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Posted 5 months ago

Hi Helene. Thank you for taking the time to leave a review, I'm sorry to hear that you feel your order took too long to arrive. Because of the PACT Act, we are no longer able to ship with USPS; FedEx, DHL, and all other major shipping companies have decided to make similar decisions surrounding the ban on shipping nicotine products. As such, we are now reliant on private carriers that make compliant deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center - This can result in slightly longer transit times for which we are working closely to improve with the carrier. Should you ever require additional assistance, please do not hesitate to reach out to our support team via our helpdesk! - ET Team

Posted 5 months ago

“Super easy to find what you're looking for, products are always available, prices are fair, & shipping is fast & reliable. It'd be great if the free shipping break point was a bit lower.”

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Posted 5 months ago

“I usually love the Blu classic tobacco 2.4%. But the last batch, the E cig didn't last very long and infact one was completely dead. I still have the complete packaging . Have you changed the E cigs? Wouldn't mind a return reply.”

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Posted 5 months ago

Hi Monalisa, thank you for taking the time to leave a review. I am sorry to hear you have had some trouble with your product. I have arranged for a support member to reach out to you, please keep an eye on your inbox. - ET Team

Posted 5 months ago

“I purchased 8 packs of the 1.8 -- 2 Pod. It's unfortunate that the 1.8 only sell as 2 pod pack and cost only .50 less than the 4 pod packs. In one of the boxes the pods were darker in color which means the pods are nit fresh. Unfortunately I cannot return them. no”

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Posted 5 months ago

“Electronic Tobacconist is very prompt on their shipment some very pleased with their service the product can use a little bit more upgrade but overall I'm pleased”

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Posted 5 months ago

“Company, Electric Tobacconist, as a source of vape products is good. I just hope they ony carry products with good performance. REMOVE VUSE VIBE IN THEIR SUPPLIES!”

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Posted 6 months ago

“Great company. Reliable. Shipping is not always fast but they are responsive and try their best with all the US regulations. Would love to see more nicotine free or low nicotine products and would love if ET could bring in more Brands like “Vuse Go” which is sold in Europe!”

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Posted 6 months ago

“the delay in shipping is still an issue but it has improved. thank you”

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Posted 6 months ago

“The cost is abit higher than in stores. But at least they had some in stock!”

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Posted 6 months ago

“Great smokes but if you drag on the wrong tip the smoke goes to burn and you can not save it so I have to use white out out on the right side or it's not able to save so Ihave to trash it..”

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Posted 7 months ago

“Products are great. Delivery taking 2 weeks is a bit of a problem.”

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Posted 7 months ago

“Althogh I favor your product I find that recently some pods do not function properly. I get a liquid (very itter) residue when I attempt to to inhale which results in having to discard the pod. Very wasteful and expensive. Otherwise, I am fine with the flavor and usage. The company is good with expiditing orders.”

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Posted 7 months ago

“Why did you stop delivering to zip code 21740?”

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Posted 7 months ago

“Two of my last four vape pods leaked and/or did not last ONE day. I like your product (Sourin Air Pro), but to have TWO vapes not work properly…. I’m not sure if I want to order from your company again. I’m sooo disappointed!”

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Posted 8 months ago

Hi Gretchen, thanks for taking the time to leave us a review. We're sorry to hear you had some issues with the Suorin Air pods that came with your kit. One of our team has reached out to you via email to help resolve this for you. Best Regards - ET Team

Posted 8 months ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews