Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping but a little disappointed in the quality.”

Helpful Report

Posted 6 years ago

Hi Jessica, Thanks for the review! Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Best, Selina Customer Care

Posted 6 years ago

“Decent prices. Customer service could have been better.. my order sat for 5 days in transit and my response from customer service was "do not contact us until it has been 10 days" 10 days for me is way too long... especially when paying for first class shipping. In the vape game where there are so many competitors and drop shippers... I would say re-think your 10 day policy and be cool and throw in some extras like everyone else does.”

Helpful Report

Posted 6 years ago

Hi, I can see you got free First Class shipping on your order. First Class mail usually takes between 5-7 business days and you received your order on the 7th business day. We apologize for the inconvenience this may have caused. Best regards, Jeff Customer Care The Electric Tobacconist

Posted 6 years ago

“It does help me to stay away from real cigarette, no more tobacco smell.”

Helpful Report

Posted 6 years ago

“Good, arrived quickly.”

Helpful Report

Posted 6 years ago

Hi Dana, We are happy to hear you have been enjoying your purchase from us! Our warehouse works hard to ensure all packages go out same-day. Thank you for the great review! Best, Selina Customer Care

Posted 6 years ago

“Didn’t get my package when I was told I would. It seems if I don’t pay extra for priority shipping, I don’t get my package as promised. I wish they would use UPS, instead of USPS.”

Helpful Report

Posted 6 years ago

Hi Melinda, We are sorry to hear you did not receive your package by the estimated delivery date. Unfortunately USPS First Class takes between 5-7 business days so we cannot offer an exact delivery date upon checkout. If you ever have any issues please feel free to reach out to our Helpdesk: https://www.electrictobacconist.com/help Best regards, Jeff Customer Care

Posted 6 years ago

“Only complaint with company is that it is hard to get problems resolved. Leaking pods.”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We aim to make shopping on our website as easy for our customers as possible. We hope you shop with us again soon! -Chuck Customer Service Representative

Posted 6 years ago

“I have placed a few orders and am satisfied with those orders except the return process when I accidentally bought a wrong item was difficult and took forever.”

Helpful Report

Posted 6 years ago

Hi Nicole, We are sorry to hear that you had an unpleasant experience with our return process. If there is any feedback or anything we could continue to assist with, please feel free to reach out to our customer service team. We would love to make sure you have a great experience with us. https://www.electrictobacconist.com/help - Chuck

Posted 6 years ago

“I liked it that you sell mistic electronic cigarettes my mother is alive cause of these cigarettes. They are good when they work. I paid thirty dollars and normally would not mind but 5 cigarettes were not good they were empty. This has become a pattern with mistic cigarettes. Its not your companies fault but hated to lose that many for this reason i gave only s 3.”

Helpful Report

Posted 6 years ago

Hi April, We are sorry to hear that you had an unpleasant experience with your order. If you haven't already, please recah out to our customer service team- we'd love to help you with your order. https://www.electrictobacconist.com/help

Posted 6 years ago

“The prices are good. The selection of flavors and mg's of salt juices are way over picked and so theres not enough selection. With that said it is where I go for more most of my my vaping supplies. I really like the store. Tnx for doing what you all do! ~ Stephanie”

Helpful Report

Posted 6 years ago

Thank you for such a great review! We are always looking to expand our selection to check back in with us. We hope you continue shopping with us in the near future! - Chuck Customer Service Representative

Posted 6 years ago

“Had very good prices. However they sent my package to the wrong location twice. They offered no help when I complained. The first time I filed a PayPal refund so they actually reshaped my order but they just shipped it to the wrong address again. Poor customer service”

Helpful Report

Posted 6 years ago

Thank you so much for your great review! We try our best to provide a positive buying experience for our customers with a wide variety of products and smooth customer service. We look forward to seeing your future orders with us! -Chuck Customer Service Representative

Posted 6 years ago

“i think delivery speed can be better. first time user, so still digesting, but delivery speed is something i noticed.”

Helpful Report

Posted 6 years ago

Thanks for the great review Michael! We ship out all orders placed before 4PM MDT same day! Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“Hi Honestly “ electric tobacconist “ is one Of my favorite websites for vaping With fast shipping and good price The only things you need are To bring more brands for the liquids And tools like coils for build and batteries etc”

Helpful Report

Posted 6 years ago

Thanks for the great review Mohamed! Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“I am only giving acceptable for now because I have yet to receive my first order from 2+ weeks ago. I am sold on the prices and the discount for higher quantity.”

Helpful Report

Posted 6 years ago

We are sorry to hear that you did not receive your order in a timely manner. We hope that we were able to assist you with any issues you had in your order. We always welcome feedback, and always strive to make every customer experience a great one. Please feel free to reach out- https://www.electrictobacconist.com/help -Chuck

Posted 6 years ago

“They have a mixture of everything that you want and need. And it’s all at great prices too!”

Helpful Report

Posted 6 years ago

Thanks for the great review Sherry! We do our best to have the lowest prices around! Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“Competitive prices, reasonable shipping cost and time.”

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Posted 6 years ago

Thanks for the review Matthew! We appreciate your kind words! Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“We purchased strawberry pods for the Phix.we spent $19.99 for the package and you have a deal if you spend $20 or more you get free shipping but since we spent $19.99 we ended up spending $26.00.it would be nice if we could get free shipping it’s a little rediculous 1cent holds us back from that..honestly we have bought from someone else the past 2 weeks because of it..yes it’s something small but it’s big enough to us if shipping were free we would definitely buy more from you”

Helpful Report

Posted 6 years ago

“Good prices but takes about 5 days for the shipping to get to me after i place a order”

Helpful Report

Posted 6 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Rick Customer Care Electric Tobacconist

Posted 6 years ago

“Pipe looks nice but no vape juice which you promised with my order...I am not happy...I chose 0 ni cotine and maybe mango flavour and never received it”

Helpful Report

Posted 6 years ago

Hi Ruth, We have reached out to you about this issue via email and hope to resolve it ASAP! Blossom, Customer Care-Electric LTobacconist

Posted 6 years ago

“Overall pretty satisfied minus the shipping. Other sites over fast and free shipping”

Helpful Report

Posted 6 years ago

Hi Edward, If you spend over $20 on our site you get free standard shipping and if you spend over $80 you get free priority shipping! Hope this additional information helps! Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“My husband loves the products. The prices are very reasonable. However, ordering and getting verification for age can be a hassle. Also, they change their policy without notice. I was shipping to my husband who is in Florida only to find out that the names for shipping and bill must match.”

Helpful Report

Posted 6 years ago

Hi Vickie, We reached out to you about this issue and are hoping to resolve it with you! Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews