Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They try to assist buyers but the second dud battery in a row now I have to jump thru hoops to send it back. They didn't care about getting the first dud back. So, not thrilled with this current situation. Just want a battery that works with my expensive V-Pen !”

Helpful Report

Posted 6 years ago

Hi Carol, We are so sorry to hear that you continue having issues with the products you receive. Our customer service team will gladly continue assisting you with these issues until you are completely satisfied with the products you receive. Best, Chuck

Posted 6 years ago

“I really like you guys - the website was easy to use and my order came in a timely manner - but unfortunately the smok novo didn't work :( I tried finding your contact info to see about getting a new one and I didn't see it anywhere - I ended up filing a claim with smok themselves and will hopefully be getting one that works in the mail soon... oh well... I know it wasn't your fault and didn't purposefully send me one that doesn't work”

Helpful Report

Posted 6 years ago

Hi Nicole, We are happy to hear that you enjoyed using our website! We strive to make our website user-friendly and easy to navigate. We are so sorry to hear that one of the products you received was not functioning properly. Please don't hesitate to reach out to us at our help desk. We will gladly assist you with any issues you experienced in your order. https://www.electrictobacconist.com/help Best regards, Chuck

Posted 6 years ago

“I had a problem with 3 out of 15 Njoy electronic cigarettes not working. I left messages on the customer service part of the site, no answer. I stopped buying from them. gave another chance bought 20 so far 4 have not worked! they have since remedied my problem and gave me the ones that didn't work.”

Helpful Report

Posted 6 years ago

Hi Bruce, We are sorry to hear you are having issues with your NJOY Daily disposables, We would love to solve this issue for you. We have reached out to you on our HelpDesk. Please respond so we can get this rectified. Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“Delivery was quick and reliable just wish prices were a little better”

Helpful Report

Posted 6 years ago

Hi, We are so happy to hear that your delivery was quick! Our warehouse works hard to get our customers' orders out on the same day. We strive to offer the most competitive prices in a wide variety of products. We look forward to seeing your orders come through in the future! Best, Chuck

Posted 6 years ago

“I was pleased with the ease of ordering, the shipping time gets a bit long at times. The quality of the merchandise I’ve ordered is sub-par.”

Helpful Report

Posted 6 years ago

Hello, We are so happy to hear that your experience on our website was smooth and user-friendly! If you had any issues with your order, please do not hesitate to reach out to us at our help desk: https://www.electrictobacconist.com/help We hope you continue to use us for all of your vaping needs! Best, Chuck

Posted 6 years ago

“I have loved this company in the past but there are waaay too many faulty e-cigs and my last order took 9 days to get here when it's usually two days. I also put in two tickets as they have been charging me wrong the whole time even though it says that you get a discount for ten. Never got a reply.”

Helpful Report

Posted 6 years ago

Thanks for the great review! We strive to provide a good customer experience with our intuitive website, a wide variety of products, and smooth customer service. Our warehouse works hard to get all orders out same-day. Glad you enjoyed our website! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“I'm new to vaping, but I must say its better then nothing, not quite the real taste of tobacco.”

Helpful Report

Posted 6 years ago

Thanks for the review! We are happy to hear you are enjoying your experience with ET. We hope you continue to choose us for all of your vaping needs! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“My boyfriend and I started buying the Phix brand and loved it. We were both able to quit smoking! However, they have been pretty inconsistent with the different pods we order. They have different mouth pieces. One of which work without issue. The other, however, clogs, burns quickly, etc. so I feel like half the time I’m paying for defective pods. We haven’t decided if we will continue or switch to a more consistent brand.”

Helpful Report

Posted 6 years ago

Thank you so much for your fantastic review! We try our best to provide a positive buying experience for our customers with a wide variety of products, competitive pricing, and smooth customer service. Our warehouse works hard to get all of the orders out same-day. We look forward to seeing your future orders with us! Todd Customer Care Electric Tobacconist

Posted 6 years ago

“Order came quick. More expensive than some other sites.”

Helpful Report

Posted 6 years ago

Hi Jennifer, Thanks for the great review! We ship all orders same-day. We are so glad to hear you enjoyed our website. We strive to offer the most competitive prices in a wide variety of products. We look forward to seeing your orders come through in the future! Best, Chuck

Posted 6 years ago

“It took a few days for them to ship out my order and a few weeks to actually receive it in the mail. Everything came as described. Good products. Didn’t like the flavor of juice I received but otherwise everything was good.”

Helpful Report

Posted 6 years ago

Hi, We are so sorry to hear that you were not completely satisfied with your orders shipping speed. Unfortunately, we currently do not dispatch from our warehouse on weekends. We also were not able to send out your order the following weekday due to a national holiday when our carriers were not able to deliver mail. We truly apologize for the inconvenience! We hope you continue to choose us for your vaping needs. Please feel free to contact us at: https://www.electrictobacconist.com/help Best, Chuck

Posted 6 years ago

“Ordering and delivery was fine but the first two I tried they didn't work little disappointed not through with my order so we will see how the rest of them work .I like you product.”

Helpful Report

Posted 6 years ago

Hi Carol, Thanks for the good review. If you have any issues with your order please feel free to reach out to our Helpdesk and they will be happy to assist you with your order. electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist

Posted 6 years ago

“shipping was quick”

Helpful Report

Posted 6 years ago

Hi, We are so happy to hear that you received your products quickly! We work hard to ship out our products as quickly and efficiently as possible to our customers. We're always looking to improve our customer's experience. Please feel free to reach out to us at our help desk for how we could improve your experience shopping with us: https://www.electrictobacconist.com/help Best, Chuck

Posted 6 years ago

“Pods came in very quickly but one of them leaked.”

Helpful Report

Posted 6 years ago

Hi Angela, We are so sorry to hear that you received leaking pods in your order. We would be more than happy to assist you with any issues that you experienced. Please feel free to reach out to us for assistance at our help desk: https://www.electrictobacconist.com/help Best, Chuck

Posted 6 years ago

“Some items are not as described, but the prices are cheap which is good.”

Helpful Report

Posted 6 years ago

Hi Krystina, We appreciate you choosing our website for your vaping needs! We aim to make shopping on our website as easy and helpful as possible. If you ever have any questions about any of our problems, please feel free to contact us at our help desk: https://www.electrictobacconist.com/help

Posted 6 years ago

“The product is fine, as products like this go, assuming that their website actually process your order. I placed an order a few weeks ago, but for some reason it wouldn't process. The funds were available, but it would not go through. Finally after several attempts I gave up. I'm not sure if it's my device, or there website, but I no longer Care.”

Helpful Report

Posted 6 years ago

Hi Felicia, Upon investigation, it appears your CVV code on your credit card was being inputted incorrectly. Unfortunately without being given all of the correct information our site will not process a credit card. Next time be sure to check your billing address as well as your CVV code and we assure you will be able to check out. Best regards, Jeff Customer Care

Posted 6 years ago

“It would be nice if you had a 1-800 Customer Service # to actually talk to a person. and it would be better to get full refunds on your C.C. Thanks Tonia”

Helpful Report

Posted 6 years ago

Hi Tonia, Unfortunately, we do not run a phone support or advice line. We need to be able to log all issues via email so we can keep complete records of everything per our compliance and insurance standards. We are so sorry for the inconvenience. If you had any questions about receiving a refund or credit for an issue on an order, please do not hesitate to reach us via our help desk: https://www.electrictobacconist.com/help Best, Chuck

Posted 6 years ago

“I find your pricing fair, but when you promote a special I am unable to order, because when I try it just doesn't register, I've tried and tried without success.”

Helpful Report

Posted 6 years ago

Hi Mae Ann, Thank you so much for ordering on our website! We appreciate you choosing us for your vaping needs! I was able to see that you applied a promotion code on your orders- however, if you had any questions on the promotions or are having difficulty checking out on our website, please do not hesitate to reach out to us via our help desk- https://www.electrictobacconist.com/help Best, Chuck

Posted 6 years ago

“Great product, just took almost a week and a half to get to me!”

Helpful Report

Posted 6 years ago

Hello, We are happy to hear that you are happy with the products you ordered. We apologize that the package did not arrive when you were expecting it. If you have any questions about the tracking of your orders, please don't hesitate to contact us at: https://www.electrictobacconist.com/help Best, Chuck

Posted 6 years ago

“Ordering and shipping were easy and went if without a hitch; however i personally didn't enjoy any of the 4x brand pods.”

Helpful Report

Posted 6 years ago

Hi Hunter, We are so happy to hear that your experience ordering on our website was smooth and that you received your order quickly. If you ever have any questions or need assistance with a product you ordered, please don't hesitate to contact us on our help desk- https://www.electrictobacconist.com/help. Sincerely, Chuck

Posted 6 years ago

“Shipping is taking way too long. The only reason I keep ordering, is the lack of local availability. Amazon can process any order, and have it to you in two days. Why not Electronic Tobacconist? I even paid for the extra fast shipping. I’m still waiting. Not happy at all. Several pods have leaked out, in my previous packages, on at least 3 occasions.”

Helpful Report

Posted 6 years ago

Hi Jeff, It appears your order was marked as delivered two business after you placed your order. If you did not receive your order please reach out to our Help Desk and they can assist you further. https://www.electrictobacconist.com/help Best regards, Jeff Customer Care Electric Tobacconist.

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews