Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed that you will not be shipping to Colorado anymore.”

Helpful Report

Posted 4 years ago

We completely understand your frustration! We are currently suspended from shipping orders to Colorado while we work to finalize some details with the CDOR, however, we will resume Colorado shipments as soon as possible. We hope this information helps!

Posted 4 years ago

“shipping took 3+ days longer then scheduled.”

Helpful Report

Posted 4 years ago

Unfortunately, due to an influx of packages during the holidays, it may take up to 15 business days. USPS is currently experiencing an unprecedented volume of packages and these delays are, unfortunately, affecting packages across the country. You are, however, welcome to reach out to us with any problems you may have and we're happy to assist in any way that we can. Thank you for your feedback!

Posted 4 years ago

“It took 15 days to receive the order - way longer than any previous order :(”

Helpful Report

Posted 4 years ago

We're very sorry to hear your order was delayed. Usually, orders arrive within 3-5 business days, however, due to an influx of packages during the holidays, it may take up to 15 business days. USPS is currently experiencing an unprecedented volume of packages and these delays are, unfortunately, affecting packages across the country. You're always welcome to reach out to us with any concerns you may have. Thank you for your review!

Posted 4 years ago

“My first order was sent wrong stuff. And they would not refund me or send me the correct items..”

Helpful Report

Posted 4 years ago

We're very sorry to hear there was a problem with your order! It looks like we haven't received a ticket from you so I've gone ahead and reached out to the email address associated with your order so we can help you with this. Thank you for your review!

Posted 4 years ago

“order ETUSA2403388 was not delivered yet, still waiting. WTF!!!!!!!”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have not received your order. We have reached out to the email address associated with this order to arrange a replacement package for you. Thank you for bringing this to our attention!

Posted 4 years ago

“I got the cartridges a couple weeks ago but I have not received these batteries yet. Can someone please let me know the status?”

Helpful Report

Posted 4 years ago

We are very sorry to hear you didn't receive a portion of your order. We have reached out to your email address so we can arrange a replacement order for you. Thank you very much for letting us know!

Posted 4 years ago

“I absolutely love my FIN products. Lately though, they seem to be very hard to order due to them not being stocked. I read where someone has banned the starter kits on Rich tobacco. I can’t speak for the rest. It scares me and makes me think y’all are getting ready to discontinue the FIN altogether. Which would break my heart, but I’d rather know now instead of just finding out at the last minute. If I am right about disconnecting them, then please let a 8 year loyal customer now what you know. It will be hard to replace them but the sooner I know then the sooner I can start looking for a new brand. Other than that I have no complaints at all. Thank you for your assistance in this matter.”

Helpful Report

Posted 4 years ago

Thank you very much for reaching out about your concerns. As far as we know, there are no current plans to discontinue FIN's products. They have encountered some manufacturing delays this year, however, we aim to stock up as soon as they're available. Their starter kits, unfortunately, were not sent through the PMTA process so they are no longer available, however, we should continue to carry the cartomizers and batteries for the foreseeable future. We hope this information helps and we thank you again for reaching out!

Posted 4 years ago

“I think this will be the last order I placed with your company. I have placed lots of orders in the past and never an issue. Now we are blaming everything on covid it just takes way to long to get products delivered.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you haven't received your order yet. Unfortunately, USPS is experiencing severe delays due to an unprecedented volume of orders for the holiday season as well as their social distancing efforts. We are still ensuring that all orders placed before 2 PM are shipped out same-day to help lessen the delays you may experience, however, once the package leaves our warehouse they are in the hands of USPS. Thank you very much for your review.

Posted 4 years ago

“Exactly what I ordered. Took over 2 weeks to receive. I started smoking again.”

Helpful Report

Posted 4 years ago

We're very sorry to hear your order did not arrive in a timely manner. We have reached out to the email address associated with your account so we can assist you further with this issue. Thank you for your review!

Posted 4 years ago

“Very slow on delivery .....they sent my order out on Dec 1 and its the 18th and I still haven't received it. Sent them an email and all they could say is they aren't responsible for late deliveres....please use different method of delivery you can do that.....be careful when ordering you may or may not receive your order.”

Helpful Report

Posted 4 years ago

We're sorry to hear you haven't received your order. USPS is experiencing severe delays, however, we do offer the option for UPS Ground shipping at checkout. Additionally, we ensure that all orders are received. If they are not deliver within 15 business days during the month of December, we will happily reship or issue a refund. We completely understand your furstration and we thank you for taking the time to leave your review.

Posted 4 years ago

“If love to be able to write a review, but I have yet to receive my order. Ordered November 27, now December 16. Still waiting”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have not yet received your order. I've reached out to the email address associated with your account to finalize some details so we can get a replacement order shipped out for you. Thank you for your review!

Posted 4 years ago

“I have bought from you guys for almost a year straight and you would think for someone who buys from you guys every week almost they you would send some type of appreciation or something or do a point system or something for purchases overtime to accumulate points to earn free products”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist! We do offer a 10% discount in signing up for our newsletter. This will also keep you up to date on all of our sales and promotions.

Posted 4 years ago

“Last time purchasing from you as now you have to sign for it and I am not usually home also freight charge put you out of line with price!”

Helpful Report

Posted 4 years ago

Thank you for choosing the Electric Tobacconist. We are now required to charge for signature required shipping in NH by law. We do not choose these rates we merely follow the UPS and USPS outline.

Posted 4 years ago

“would have been nice to know before i filled out all the information and signed up you didnt ship to maine”

Helpful Report

Posted 4 years ago

We are very sorry for any inconvenience caused by this. Unfortunately, no vaping products can be shipped to Maine at this time.

Posted 4 years ago

“Still waiting for 2 orders!!!”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have not yet received these orders. We've reached out to the email address associated with your account so we can assist you further. Thank you for reaching out to us!

Posted 4 years ago

“THis last purchase was not good. Out of what I purchased I had to throw away 4 pods. I would put a pod in, use it for a short time, when I got up in the morning they would no longer draw. I still have one pack left so waiting to see how they work.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you have had trouble with some of the pods in your order. Please let us know when you've finished trying your last pack and we can ensure you are compensated for any that are faulty.

Posted 4 years ago

“The flavors are hit and miss. Last 3 were all not what they were described to be.”

Helpful Report

Posted 4 years ago

We're very sorry to hear you have had trouble with some of your e-liquids. You're always welcome to reach out to our Help Desk with any problems you may have with your orders; we're happy to help! Thank you for your review!

Posted 4 years ago

“Always fast ordering and shipping is free on most orders.”

Helpful Report

Posted 4 years ago

Thank you for shopping with the Electric Tobacconist! We strive to provide the fastest and most accurate service possible. If you order before 2 PM MST, your order will ship out the same day! Additionally, select orders over $30 have free shipping depending on what state you're ordering from. If you ever have any questions or concerns, please feel free to contact our customer care team using our Help Desk feature!

Posted 4 years ago

“Requiring a signature, even if you’re not purchasing any juice? Really inconvenient, but I guess I get it. But now I find out the store credit I got (for getting a defective product) actually EXPIRES?! What kind of place has store credit that expires? I’ve moved on to a store that is much faster, just as inexpensive, has a website that works better, and has better shipping policies.”

Helpful Report

Posted 4 years ago

We at Electric Tobacconist follow all state and federal laws. It is a state mandate in Texas that all packages that are coming from a nicotine provider be signature required. All store credit does expire in 6 months without use; however, if you contact us we would be more than happy to find a solution that works.

Posted 4 years ago

“It took almost 10 days for order to arrive. Shipped to the wrong city. Address was correct”

Helpful Report

Posted 4 years ago

Thank you for contacting the Electric Tobacconist. We are very sorry that you were not satisfied with our services - USPS Frist Class Shipping typically takes 3-5 business days. However, in rare circumstances, packages may take up to 10 business days to arrive. If this happens to you in the future please reach out to us for further clarification!

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews