Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not sure what happened with my last two orders as far as receiving it. The order was correct but it took almost 2 weeks to get here. I know it’s not the company’s fault but almost all my other orders have been here in 3 to 4 business days. Just saying.”

Helpful Report

Posted 4 years ago

“I was glad to finely receive the Fin Battery. When it came in stock you sent an email letting me know & I ordered it right away as well as received it fast. Many times the battery is not in stock & I don't understand why. The cartridge without battery is not useful. From here on out I hope you can keep it in stock. That would help the situation I've had several times.”

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Posted 4 years ago

“The product arrived quickly. I love the wintergreen clean, crisp taste! My only question is how to order it with lower nicotine?”

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Posted 4 years ago

“I’ve been a happy customer for three years. However I am very unhappy with the recent adjustments and shipping costs and will therefore locate another company for my products.”

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Posted 4 years ago

“Deliveries are on time, products are top quality. With a great variety of available products this has become my #1 place for vaping supplies.”

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Posted 4 years ago

“No hassle . Good product. Very happy”

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Posted 4 years ago

“good quick delivery”

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Posted 4 years ago

“It’s pretty good, but just a little too sweet for me. There’s just something a little off that I didn’t care for. I think it’s a meter of taste though.”

Helpful Report

Posted 4 years ago

“A bit strong for me . I am used to ultra light cigarettes . Trying to use it the best I can . I seem to cough a lot tho .”

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Posted 4 years ago

“Swift shipping I just wish they could be a little faster. One of my alto pod boxes was damaged”

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Posted 4 years ago

“I have made several purchases from Electric Tobacconist USA and have always received the product as ordered, the only negative I have is sometimes shipping is 4 or 5 days other times it has been as much as 10 days, this make it difficult to know when to reorder. Last order was relatively reasonable.”

Helpful Report

Posted 4 years ago

“Best place to order from. Some items are out of stock a lot and there’s a wait.”

Helpful Report

Posted 4 years ago

“Overall, being a long time customer, I am pleased with the service and products they supply. My only issue; On my last order I was charged sales tax for the first time ever. When I brought this to the attention of the help desk, I received no reply or explanation.”

Helpful Report

Posted 4 years ago

“Flavor is fantastic. Unfortunately, I’m not happy with what I feel could be a lower nicotine content then it should be(advertised as 6 mg). I can puff on this all day and really feel no nicotine effects, then take a few puffs of my wife’s dinner lady disposable (5 mg) and I feel the nicotine immediately.”

Helpful Report

Posted 4 years ago

“I have been a customer for several years. your move to California was highly promoted. sorry to say the increased taxes have slowed my orders are much smaller. the taxes were shocking 1st time i ordered .”

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Posted 4 years ago

“Great selection and service.”

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Posted 4 years ago

“I enjoy the pods which prevent me from smoking cigarettes. I would appreciate if you afforded me coupons every time I make a purchase. I have tried using a code but am never able to utilize them as they are blocked. Any consideration you could give to my request would be very nice.”

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Posted 4 years ago

“I like the pods I received but 2 leaked.”

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Posted 4 years ago

“I've been a customer for over a year. The service and the product I buy is excellent. They ship right away. But lately they have been using UPS and the delivery time is much longer than USPS which is my preference. Wish I could have that fixed so USPS is the main shipper again !”

Helpful Report

Posted 4 years ago

“When you have a problem, with any item...they jump to get it fixed. HOWEVER... A PHONE AGENT WOULD BE SO MUCH BETTER THAN ONLINE CONTACT... *HINT *HINT *HINT”

Helpful Report

Posted 4 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews