Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,466 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,466 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awaiting update on returned PHIX faulty pods. Customer service has been on point”

Helpful Report

Posted 6 years ago

“Usually you all are awesome to order from. But I’m a little concerned because an item I paid a good chunk of money for was supposed to arrive this morning and hasn’t. Hoping it didn’t get lost or stolen between facilities and it’s just a delay”

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Posted 6 years ago

“I like it overall but, a Vape modules leak profusely after about a week. I have not had this kit for twenty days and I've went through two cartridges it sucks the e-cig oil all right through the mouthpiece into your mouth. Not a fan of this!! I need two more cartridges thanks. Battery life and overall design of the battery seems adequate. Both of the oils the regular in the menthol have a good taste. But Menthol kind of tastes like Andes Candies. Everybody loves the smell . I have also mixed both of the oils to give it a more mild flavor which is probably my favorite.”

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Posted 6 years ago

“It was good till the boulder pen started 2 leak the flavours were good other then that no complants”

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Posted 6 years ago

“Acceptable in that I am being helped with a PHIX problem and it is being negotiated about refund or not. The pods for the PHIX are newer shaped and do not put out any vape. As of today, Jan. 22, 2019, I have sent the unused boxes of pods for testing.”

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Posted 6 years ago

“Shipping was very quick. Product was what i ordered. Excellent!!”

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Posted 6 years ago

“Nice selection for the range of prices.”

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Posted 6 years ago

Hello, Thank you so much for your great review! We try our best to provide a positive buying experience for our customers with a wide variety of affordable products and smooth customer service. We look forward to seeing your future orders with us! Best, Selina Customer Care

Posted 6 years ago

“I’ve found that my pods only work about 50% of the time. This means that in a box of 4 Phix pods I will be lucky to not have to pop my eyeballs out sucking for dear life with 2 of the 4 pods. It has been a year now and Phix has still not corrected their faulty pods.”

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Posted 6 years ago

“It used to be on point and a two-day delivery no matter what. I ordered on a Thursday and my boyfriend on Saturday of the same week and he got his first. We both get it delivered to the same address. I don't know what has changed but I am not pleased.”

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Posted 6 years ago

“I’ve been having an issue with one of the smok devices I had bought it will not charge sometime and the pods I got in the package one of them was burnt it less than 1 day of usage so I’m a little unsatisfactory but the other devices work great !”

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Posted 6 years ago

“Company is great and fast shipping”

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Posted 6 years ago

“Customer service bad”

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Posted 6 years ago

“Purchased the Nord for a Christmas present for myself but the packaging was slightly crushed on one corner. When using it, the pod itself was leaking from the front near the mouth peice. It's very unfortunate because it could be an amazing vape. Subohm pod systems have some way to go but it will get there soon. The Nord is in the right direction.”

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Posted 6 years ago

“I picked out the juice I wanted I ordered it and payed. The next day I got up and looked at your web site it made it seem like it was picked and packed waiting to be shipped. That afternoon I get a email saying your count was off and they don't have what I ordered. And I will get my money back in up to 7 days. Just wasn't a good experience for a first time buyer”

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Posted 6 years ago

“It help me to replaced the real cigarette”

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Posted 6 years ago

“The zhipping aint this places fault.. but i ordered a mod that came with some juice. The date on the juice was jan of 2016. Just threw it away. Decided to order some. 25nic juice for my mod. When i got the juice it was actually 2.5% nic.. waste of money right there. Honstly rhe mod and the pods i ordered were great. Definitely wont order juice from the place again..”

Helpful Report

Posted 6 years ago

Hi Patrick, We are sorry to hear that you had issues with the liquid that you received. Our customer service team can gladly look into your order issue and assist you with this issue. Please do not hesitate to reach out to us at our help desk- https://www.electrictobacconist.com/help Best regards, Chuck

Posted 6 years ago

“It didn’t. Tried to reset my password for an existing account, says it doesn’t exist. Need to order some mistic rechargeable batteries for the replacement filters to no avail 😡”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear you are having issues logging into your account. If you have not already, please reach out to our customer service team. We will gladly assist you getting access to your account- https://www.electrictobacconist.com/help Best regards, Chuck

Posted 6 years ago

“Prices are good and shipping was fast. Nic salt was very dirty and ruined 3 pods in less than a week. Not happy with the nic salt i purchased.”

Helpful Report

Posted 6 years ago

Hi Jeramie, We are happy to hear that you received your order quickly! Our warehouse works hard to ship out orders on the same day that our customers place them. We are also sorry to hear that you were unhappy with the products you received. Our customer service team would be happy to assist you with any issues you experienced in your order. Please do not hesitate to reach out to us- https://www.electrictobacconist.com/help Best regards, Chuck

Posted 6 years ago

“Got exactly what I ordered.. Bad customer service tho”

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Posted 6 years ago

Hi Nydasia, We are sorry to hear that you were unsatisfied with our customer service. We are always looking to improve our customer service for our customer's, and would love to hear from you on how we could improve your experience with us. If you'd like, please do not hesitate to reach out to us: https://www.electrictobacconist.com/help Best regards, Chuck

Posted 6 years ago

“My last order took 9 days to arrive. When the order was late, there was no way to inquire. I will think twice before ordering from here again.”

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Posted 6 years ago

Hi, We are so sorry to hear that your order did not arrive as quickly as you expected. Our customer service team will gladly assist you with any issues you have on your orders or if you have any questions about any products. Please do not hesitate to reach out to us: https://www.electrictobacconist.com/help Best regards, Chuck

Posted 6 years ago

Electric Tobacconist USA is rated 4.8 based on 35,466 reviews