Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,467 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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www.electrictobacconist.support

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Electric Tobacconist USA 5 star review on 2nd July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived on time as promised. Ibought three pack of pod refills; ejuice quality was good ;no problem there but one pod leaked really bad and was defective; a couple of the others bleed liquid a little. Still a better deal than the overpriced name-brand ones.”

Helpful Report

Posted 6 years ago

Thanks for the review Michael! Always reach out to us with any issues as we are here to help! https://www.electrictobacconist.com/help Blossom Customer Care Electric Tobacconist

Posted 6 years ago

“Convenient, online shopping. Website is very accessible.”

Helpful Report

Posted 6 years ago

Thanks for the review Jennifer! Always reach out if we can help you with anything! Blossom-Customer Care-Electric Tobacconist

Posted 6 years ago

“I am very happy with my service because I can no longer buy the cartridges I bought in stores anymore I just wish it got to me a few days sooner, Thank you, Eric Dion”

Helpful Report

Posted 6 years ago

Hi Eric, Thanks for the review! Always reach out if we can help you with anything! Blossom-Customer Care-Electric Tobacconist

Posted 6 years ago

“The selection available is pretty substantial. Prices aren't too bad. They also accept Paypal which is what brought me there in the first place. My only complaint would be shipping time. It took six days for my order to reach my hands. In this day and age, that's subpar.”

Helpful Report

Posted 6 years ago

Hi Maureen, Thanks for your review. We do apologize for any delays, however standard shipping does take 5-7 business days. Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“Products are fine. Shipping is ridiculously long. I bought my items nearly 2 weeks ago and it still hasn’t come yet”

Helpful Report

Posted 6 years ago

Hi, We are so glad to hear you received your order! We apologize for any delays that may have occurred. Blossom, Customer Care-Electric Tobacconist

Posted 6 years ago

“My package didn’t arrive but you guys replied back really fast, and it was easy to contact you guys. Even though my package didn’t arrive, i got really good service.”

Helpful Report

Posted 7 years ago

Thanks for the review Leanne! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“This was my favorite website to buy my Vuse refills - they do still have good prices. I used to rate them with five stars. The problem has been with my recent orders. In the beginning, I just chose basic shipping and received my orders within a couple of days. Lately it's taken quite a while to get my orders. I went up to priority shipping and it still took quite a while. It winds up costing me quite a bit of money since I then have to buy refills from 7-eleven to fill in until my orders arrive. Maybe it's the post office's fault, I'm not sure. But I can't keep losing money waiting on my shipments, so I have to move on to another supplier.”

Helpful Report

Posted 7 years ago

Hi Josh, We reached out to you via email about this issue. We hope to resolve any problems with you! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I received my item.”

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Posted 7 years ago

Thanks for the review Carlos! Always reach out if we can help you with anything! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Product good, but way, way too much correspondence from them. At least 20 emails after one order. And their unsubscribe doesn't seem to work. I'd skip doing business with them unless you don't mind constant barrage of correspondence!”

Helpful Report

Posted 7 years ago

Hi Dennis, We have unsubscribed you from our emails! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I have been ordering from your site for a number of months now and have had no problem till now it seems that there is a problem with getting the payment through and I cannot find a number to speak to a person about it”

Helpful Report

Posted 7 years ago

Hi Steven, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Best regards, Sam Customer Care Electric Tobacconist

Posted 7 years ago

“I’m trying to quit smoking and it has helped. However, no instructions with usb adaptor. What do I do with it.”

Helpful Report

Posted 7 years ago

Hi Patricia, We have reached out to you about this issue and were happy to help resolve it! Hope this helps! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Not a bad ecig but for the cost of the cartridges ya may as well smoke cigs. Five dollars a piece and depending on how much you smoke you could go through 1 or 2 cartridges. Not very economical. Might have to go back to ones you can put the juice in a lot cheaper”

Helpful Report

Posted 7 years ago

Thanks for the review! Always reach out if we can help you with anything! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Electric tobacconist isn't bad, but my first experience consisted of getting the wrong product. And when I told them, they were out of what I ordered so they refunded me the amount the amount of the mod.”

Helpful Report

Posted 7 years ago

Hi Ashley, We are very sorry for this issue but we did our best to take care of you! Always reach out if we can do anything more! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“They make it very difficult to place orders I've tried to reset my password numerous times but to no avail.”

Helpful Report

Posted 7 years ago

Hi there, We have reached out to you via email about this issue! We should be able to solve this very easily! Look forward to hearing back from you! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“Payed for express delivery but did not get it would like my money back for that other wise everything was great”

Helpful Report

Posted 7 years ago

Hi Dana, So sorry about your order being delivered a day later than it normally would, however there was no shipping on MLK Day as it is a federal holiday. Express shipping is 1-2 business days. Hope this explanation helps and I have reached out to you via email as well! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“They provide a good selection of products that I'm looking for at a good price.”

Helpful Report

Posted 7 years ago

Hi Jared, Thanks for the review! If we can ever help you out further with anything always reach out to us at https://www.electrictobacconist.com/help Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I’m generally happy with the service. The one real exception is the delivery is irksome to a level that has me considering sourcing elsewhere and I imagine others might as well. On my last 3 orders, delivery has arrived a week or more beyond the promised date. If some of the issue is with USPS, then might try to sort it out with them, or at least change the promised dates on the website. On my most recent order, it was meant to arrive 3 days ago and, since that day, the USPS tracking has continued to read that it “will be” delivered by 8:00P that night.”

Helpful Report

Posted 7 years ago

Hi there, We reached out to you about this issue! I hope we can help you out! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“I really like the product, I smoked Newport 100s for about 25 years, when you smoke for a long time you and feel it taking toll on your body, I quit smoking 1 1/2 but was craving the menthol and tried the MARKTEN XL MENTHOL BOLD, it really helped me with my cravings, I tried other brands but I like this one the best. I don't feel the heaviness in my chest that I had when I was a smoker.”

Helpful Report

Posted 7 years ago

Thanks for the review Mamie! Always reach out if you ever need anything! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“The shipping was alright, I had spent $25 extra on shipping for 2 night. It got there in 2 days but the estimated delivery date kept changing. The customer service was alright, emailed them about a product fault, took them 2 days to respond, then I replied to them, and it's been about a week and they never replied. Overall experience was good. The checkout process was quick and easy. I just wish the customer service was better and the shipping was cheaper.”

Helpful Report

Posted 7 years ago

Hi there, We have reached out to you about this issue and hope to resolve it with you ASAP! Blossom, Customer Care-Electric Tobacconist

Posted 7 years ago

“My CUE didnt work”

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Posted 7 years ago

Hi Jeanette, I have reached out to you via email about this issue. I look forward to resolving this issue for you. Sam Customer Care Electric Tobacconist

Posted 7 years ago

Electric Tobacconist USA is rated 4.8 based on 35,467 reviews