Electric Tobacconist USA Reviews

Name: Electric Tobacconist USA
Address: 2555 55th street, Suite 100, Suite 100, 2555 55th street, Suite 100, Suite 100, Boulder
Rating: 4.83

4.8 Rating 35,465 Reviews

97 %

of reviewers recommend Electric Tobacconist USA

4.8

Based on 35,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Electric Tobacconist USA:

Online vape store. Please visit www.electrictobacconist.support to lodge a support ticket if you need assistance (eg with a delayed order)

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Email:

www.electrictobacconist.support

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left out in the rain!”

Helpful Report

Posted 1 week ago

Hi Shelly, thank you for taking the time to leave us a review. We're very sorry to hear your order was left out in the rain. This is certainly not the standard of service we expect from our delivery partners, and we will be investigating the matter further. We’ve reached out to you via email and look forward to your response. Best Regards - ET Team

Posted 1 week ago

“shipping cost more than the product. Won't be purchasing here again.”

Helpful Report

Posted 1 month ago

“The products are fine but it takes so long to get them. I ordered December 30 2025 and did not receive them until January 28 2025. Could not get updates or tracking info for the order either.”

Helpful Report

Posted 2 months ago

Hi Melissa, thank you for taking the time to share your feedback. We sincerely apologize for the delay in the delivery of your order and understand the inconvenience this may have caused. While we strive to deliver orders within 10 business days, occasional delays can occur due to factors beyond our control. Due to the PACT Act, we can no longer ship with USPS; FedEx, UPS or DHL, and we are now reliant on private carriers that make compliant deliveries. We truly appreciate your patience and understanding. If there’s anything further we can assist you with, please don’t hesitate to reach out. Best Regards - ET Team

Posted 2 months ago

“The cartridges were fine, but half of the solo power units did not work! It was way too much money to pay for something that did not work. You should send me 3 more power units that did not work to make it right with me. I would appreciate it very much, that way I would keep on doing business with you in the future.”

Helpful Report

Posted 6 months ago

Hi Carolyn, thank you for taking the time to share your feedback with us. We regret to hear that you experienced difficulties with your Vuse Solo Power Units. For assistance, we encourage you to contact our customer support team via the Help Desk on our website or through this link: bit.ly/ETSUPPORTUS. Our team will be happy to assist you further. Best Regards - ET Team

Posted 6 months ago

“It was very convenient to be able to buy in quantity from you, however you have to be selling inferior samples of this product. If bought in a local location each daily cigarette lasts at least 24 hrs. before opening another one. In this recent batch from your company, pretty much every one I have opened has lasted less and less time. The one I opened yesterday lasted approximately 6 hrs. This is totally unacceptable and a complete rip off. I won't buy from your company again.”

Helpful Report

Posted 7 months ago

“I still haven't received my order placed on JUNE 14”

Helpful Report

Posted 8 months ago

“I use to love ordering from here, but the delivery time leaves something to be desired! Placed order on 04/30 its now 05/08 with update on05/06 telling me going to the carrier, with nothing more just kind of stuck there. I called myself placing my order before I ran out of product which was Monday thinking for sure 1 week would be enough time for order to get here. On top of that I paid a lot of delivery fee to still be waiting and spending additional money on some B.S. product while waiting... Never again getting caught up like this!”

Helpful Report

Posted 11 months ago

Hi Theresa, thanks for taking the time to leave us a review. We're sorry to hear you haven't received your order yet. I can see it's only been 7 business days since the dispatch of your order and our courier aims to deliver orders within 10 business days. I can see the last update on your tracking was on 05/07 and rest assured your order will be with you soon. Your patience and understanding are greatly appreciated. Best Regards - ET Team

Posted 11 months ago

“I love that I have yall to order from. But I do not have one device they work. I tried everything rapping them a little bit new plug in. Even the last two don't work and I opened my new box nothing but pods I always order 2 devices. Can you mail me 4 devices quicker than coming from Tyler. Doing without devices Please advise. NEVER had trouble before I couldn't believe no de ices in my order. Thank you. Charlotte ADAMS”

Helpful Report

Posted 11 months ago

Hi Charlotte, thanks for taking the time to leave us a review. We're sorry to hear you're having some trouble with your Leap Vapor Device. To better assist you, we kindly request that you contact our Customer Service Team via the Help Desk on our website. We'll then be able to provide further assistance. Best Regards - ET Team

Posted 11 months ago

“I’ve been placing orders with you guys for years but I have an order that I have not received it’s been taking way longer than normal!! And all I get is “ fill out this ticket” NO ANSWERS!!!”

Helpful Report

Posted 11 months ago

Hi Kenny, thank you for providing us with your feedback. We sincerely apologize for the delay you are experiencing with your order. We can see you have already reached out to us and our team are actively investigating the matter with the carrier. Rest assured, we are committed to resolving this matter as swiftly as possible. Additionally, your order is protected by our ET 40 Day Package Protection guarantee. We genuinely appreciate your patience and understanding during this time. Best Regards - ET Team

Posted 11 months ago

“due to delivery issues my ordere was returned to your warehouse. I have not been refunded. T”

Helpful Report

Posted 1 year ago

Hi Catherine, thank you for sharing your feedback with us. We’re very sorry to hear about this. After reviewing the tracking information, I can confirm that the order was not returned to our warehouse and was successfully delivered on March 13th. We kindly suggest checking with other household members or neighbors who might have received the package on your behalf. If you cannot locate the package or have any further inquiries, please don't hesitate to contact our dedicated customer service team via the Help Desk. Best Regards - ET Team

Posted 1 year ago

“The shipment takes a long time.”

Helpful Report

Posted 1 year ago

Hi Milagros Sorry to hear this. We are working on delivery times and although we have improved we are aiming to improve yet further in the coming months. Thanks for your feedback, ET Team

Posted 1 year ago

“Don’t understand why it takes so long to get your order. First time was almost a month. The second time has been 18 days still no package. Can you pay for quicker shipping?”

Helpful Report

Posted 1 year ago

Hi Linda, Sorry to hear you're disappointed with our service. Logic have chosen us as their preferred online partner since they ceased selling online themselves as a result of the PACT Act. This article may help to explain why it takes longer than usually expected to ship vape products in the US: https://www.opptrends.com/fedex-and-ups-wont-ship-vape-products/ Thanks Louis ET Team

Posted 1 year ago

“your shipping is terrible. why does it take so long to receive my order”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience with Electric Tobacconist USA. We are sorry that the shipping of your order took longer than expected. Since the PACT Act came into force, in order to stay compliant with the law we have to use a network of carriers which does mean orders take longer than they did when we were allowed to use USPS, FedEx or UPS. For this reason we strongly encourage customers to stock up and leave enough lead time for orders to arrive. In exchange, we do our best to offer bulk prices that will make this worthwhile. Kind regards, Louis ET Team

Posted 1 year ago

“Ordered on 2/6/23. Have yet to recieve the order. It is now 2/21/23. Carrier says I missed their delivery on Saturday 2/18. Guess what? I have a ring cam and no one was here in my driveway. It is now Tuesday 2/21 and there have been no more attempts? No tracking updated on when I might expect the package? What company is delivering the items purchased? Sure seems like it must be FedEx based on how poor their service is. At this point, I really just hope I recieve my order. I don't think I will be ordering online any more especially from a site that has no phone number to talk to an actual human being!! Where is this "live chat" you say you have?”

Helpful Report

Posted 2 years ago

Hi Mike, I see your order was received the same day you left your review. This was within the timeframe we estimated for you when you placed your order. Please do feel free to reach out to our customer care team in the future if you want to find out the status of an order. You can reach them on electrictobacconist.support Kind regards Louis ET Team

Posted 2 years ago

“My recent order from this company will be my last. I’ve placed 3 or 4 orders and every time it has been a hassle to receive my package. The shipping company they use to deliver to my area is the most incompetent shipping company I have ever dealt with. They say they attempt delivery when they don’t. The last tracking info from my last package ordered on 2-3-23 shows that it has been out for delivery since 2-15-23 at 11:05PM. Today is 2-17-23 at 5:30PM. No update. I sent a message ET yesterday and have not heard back. I have had to do this with every single order.”

Helpful Report

Posted 2 years ago

Hi Joe, Sorry you were not happy with your ordering experience. I see your order was delivered on Saturday 18th Feb, which was inside the delivery estimate we gave when you placed your order. I can see you put in a help ticket which was forwarded to our carriers immediately, but the issue was resolved within 24 hours of your doing so, hence the lack of response from us. Best regards, Louis ET Team

Posted 2 years ago

“at least 20% of pods stop working i keep unit clean and to no avail clean bottom of pod. thinking it might be a charging problem. i put new pod in unit and works fine so problem is with pods. what do i do? edh”

Helpful Report

Posted 2 years ago

“the products were great as always and prices were comparable...however...delivery time was at least three weeks from when i ordered. this unacceptable. i allocate a certain amount of funds each month and when i have to wait, it leaves me no option but to borrow or purchase locally while i wait for my order, or go thru withdrawal. i will never, ever again purchase from you. i will not wait next to a month for an order that should only take a week at most.”

Helpful Report

Posted 2 years ago

Hi Marie, we apologize for the inconvenience the delays seen on your purchase caused. Since your order is being brought to you using an independent shipper, these smaller private carriers do not have the same infrastructure that the major national carriers do. This sometimes leads to longer delivery times and less frequent updates to the tracking. We currently estimate 10-16 days for delivery. That being said, we have seen some instances where shipping will exceed this and do not guarantee delivery within our estimated timeframe. We appreciate your continued patience in this situation and we can assure you that we are working to improve our service as quickly as possible. -Britt, Customer Care

Posted 2 years ago

“NO WAY to reach Customer Service, no Tracking Number received. No idea when my order will come. Can't find an e mail to write, or a Ph # to call”

Helpful Report

Posted 2 years ago

Hi, we are very sorry to hear that you have experienced difficulty reaching our team. We have initiated an email thread to get the ball rolling! -Britt, Customer Care

Posted 2 years ago

“Always get exactly what I ordered but delivery time is ridiculous (2 weeks plus)and tracking information is nonexistent until the last by mile. Sorry, but I won’t be ordering anything else from this company.”

Helpful Report

Posted 2 years ago

Hi Laura, we are happy to hear that your orders arrive with all of the items you purchase. In regards to the slow shipping - we are aware of this concern. Unfortunately, with the passing of the PACT Act legislation, we are now using an independent carrier to complete deliveries. Since they don't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. Please note, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery). This occasionally takes up to a week. Thank you for your patience in this situation and we always guarantee that if you do not receive your order, that it will be replaced or you will be refunded accordingly.

Posted 2 years ago

“I have placed two separate orders through Electric Tobacconist on 11/28 and 12/21 of 2022. They have deducted the funds from my account but, I have not received a tracking number for either. I've had to wait a few times longer than expected but, I thought they got better lately. This newest delivery company is hit and miss and without a tracking number I'm left wondering who to contact next. After submitting a ticket there is no one to speak with in customer service. Very frustrated!”

Helpful Report

Posted 2 years ago

Hi Jackie, we are very sorry to hear that you have yet to receive either purchase. Looking at the interactions you have had with our team, we have offered to reship or refund the purchase placed on 11/28 as we have considered this lost. The order placed on 12/21 should be going out for delivery this weekend, according to our carrier. We appreciate your continued patience in this situation. Please feel free to reach out to our support team for the best next step as well as for updates on your most recent order with us. Thank you again for shopping with the Electric Tobacconist.

Posted 2 years ago

Electric Tobacconist USA is rated 4.8 based on 35,465 reviews