Name: EMP UK
Rating: 2.38

“Don't just don't. Ordered March, payment taken April, now May and nothing. No replies from emails and no longer have an option to use live chat from their site. When live chat was available the excuses were that it was a hold up at customs, then a production issue and the last time 'don't know, what do you want me to do about it'. This either a scam or the worst run online store I have ever dealt with.”

Helpful Report

Posted 3 years ago

“Zero stars! Do not use! 7th Dec 20 ordered a jacket 16th Dec 20 it arrived but, it was massive not as sized on their site. So sent it straight back for an exchange - Using their poor online returns policy as advised. 17th Jan 21 hadn’t had any comms from them, so I sent an email. Asking where the exchange was. 18th they replied “stating item was out of stock” even though it was still on the EMP website & their eBay store!! They said they will offer full refund snd it may take 5 working days!! 7th Feb 20 Still no refund received!!! Stay away from this poor excuse of a website!! PS where is my refund?? where is my refund?? where is my refund...........??”

Helpful Report

Posted 3 years ago

“Paid 100 dkk for their fault. They send me the product at a place 4 Km distant by bus from my address in Copenhagen. This takes time and extra money to get there so I asked if I could not go. They reponded that the product will return to them automatically without specifying other thing. Instead they took me 100 dkk althougth it was not my fault and there are many other postal addresses near my place where to let the pack. Non more EMP from today. Not a serious store.”

Helpful Report

Posted 4 years ago

“Great communication, prices & easy returns. Fab clothing.”

Helpful Report

Posted 4 years ago

“Sent me the wrong sizes. •Sizes I bought were then unavailable. •They lost a shirt I returned (didn't feature on the return invoice). •Don't reply to emails •Customer service phone doesn't answer. •12 days I'm still waiting for refund on 2 items. •Don't waste money on backstage club. •Generally over priced”

Helpful Report

Posted 4 years ago

“Sent me the wrong sizes. •Sizes I bought were then unavailable. •They lost a shirt I returned (didn't feature on the return invoice). •Don't reply to emails •Customer service phone doesn't answer. •12 days I'm still waiting for refund on 2 items. •Don't waste money on backstage club. •Generally over priced”

Helpful Report

Posted 4 years ago

“STILL WAITING for order I placed on 30th March £300 worth.............. nobody wants to give me a refund you are all taking the pea now !!!! You even had the cheek to email and ask me to review the items iHAVE NOT RECEIVED.............absolute dumb staff. WHERE IS MY REFUND!!”

Helpful Report

Posted 4 years ago

“Mis leading items are from Germany not uk Customer service awful Ignores emails Sends out Royal Mail tracking which doesn’t change Still waiting items expected issues with chasing refund already Do not use them seems to be same story from many”

Helpful Report

Posted 4 years ago

“Terrible company with zero customer service skills”

Helpful Report

Posted 4 years ago

“Very nice products indeed. BUT... when they sent me an AC/DC beer glass, the red logo was smudged and damaged, so I returned it. A week later they sent me exactly the same glass back again, rather irritatingly, which had obviously gone back into stock. Clearly no one had checked it before sending it out, even though it was a replacement and you'd like to think there would be some thought towards care and not inconveniencing me further. They wanted me to return it again, so I suggested they might like to offer me something for my inconvenience, as this was now my third attempt to get a decent glass. They said no. There was no flexibility at all. It's really disappointing. I've been a repeat loyal customer. I gave up at this point and am stuck with a useless damaged glass. EMP's treatment of customers when things go wrong is NON-EXISTENT. I told them so, told it's really poor and that I had spent close to £100. Still they didn't care. I wrote to the MD and he ignored me too. I simply wanted some basic courtesy and to receive the glass I paid for. I received neither.”

Helpful Report

Posted 5 years ago

“Very nice products indeed. BUT... when they sent me an AC/DC beer glass, the red logo was smudged and damaged, so I returned it. A week later they sent me exactly the same glass back again, rather irritatingly, which had obviously gone back into stock. Clearly no one had checked it before sending it out, even though it was a replacement and you'd like to think there would be some thought towards care and not inconveniencing me further. They wanted me to return it again, so I suggested they might like to offer me something for my inconvenience, as this was now my third attempt to get a decent glass. They said no. There was no flexibility at all. It's really disappointing. I've been a repeat loyal customer. I gave up at this point and am stuck with a useless damaged glass. EMP's treatment of customers when things go wrong is NON-EXISTENT. I told them so, told it's really poor and that I had spent close to £100. Still they didn't care. I wrote to the MD and he ignored me too. I simply wanted some basic courtesy and to receive the glass I paid for. I received neither.”

Helpful Report

Posted 5 years ago

“Do NOT buy anything off these, first parcel didn't arrive they told me they had sold my item to the next person, 5 weeks to get my money back so I gave them a chance as things do go wrong. Made another purchase off them they took the money straight away then guess what three weeks later no items, they have said lost in post so god knows when I'm going to get my money back! Please Please do NOT use this company.”

Helpful Report

Posted 5 years ago

“Half the stuff was missing from the package. Emailed to let them know. They told me to sign some form and post it to them with the details and my signature. I have no printer and told them this but they would not take no for an answer. Basically, I wasted money on this awful place and will never buy again from them. Customer service - Spencer was his name - is appalling!!!”

Helpful Report

Posted 5 years ago

“Excellent just excellent order a mug on here acdc mug absoultely gorgeous outstanding condition. I've ordered some more items and I've not had any problems with any items I've received so far very good price excellent delivery postage and packaging.”

Helpful Report

Posted 5 years ago

“My acdc play ball lyric mug came today amazing quality I've got more items coming in the post. I had no problems so far with any thing from emp they are very very good with delivery postage and packaging and the items I've received have been fantastic quality i love my new acdc mug its just outstanding i cant get these in shops. Hoping to keep buying from emp”

Helpful Report

Posted 5 years ago

“Excellent received very quick in the post came a week early. Fantastic quality brought a acdc womans of the shoulder top the quality of it is outstanding. Amazing postage and packaging”

Helpful Report

Posted 5 years ago

“worse experience ever. I ordered a shirt, which was in a very bad quality. I returned it (even with tracking number). I never received my money back, and a girl called Olivia from this company was not helpful at all :( Don't shop on this site.”

Helpful Report

Posted 5 years ago

“I ordered an item from Beforeandafter Store and was sent the wrong size. Having returned the item to’CHINA’ as instructed at a horrendous cost to myself they are now backtracking on my refund. Reason being used by them is’ Order Number is wrong’ which is odd as all the e-mail correspondence from them quotes the same number from the very start. Every excuse under the sun is being used to not return my money. If I had known the order was coming from CHINA I wouldn’t have made it. Disgusting treatment from them and they deserve to be blacklisted.”

Helpful Report

Posted 5 years ago

“Before and After online clothes store. Absolutely appalling. I will never order anything from them again. Very poor quality dress when it arrived - in fact I couldn't even get my head through the hole in the top of the dress. The returns policy is complex and very demanding but even when everything is complied with no refund has yet been received - 13 days after proven tracked receipt of the returned goods. Dreadful”

Helpful Report

Posted 5 years ago

“Great clothes and service , never had a problem with deliveries . The only problem I've had is 2 pairs of the same make of jeans in the same size being 2 different sizes ...”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

EMP UK Reviews