EMP UK Reviews

Name: EMP UK
Rating: 2.38

2.4 Rating 109 Reviews

33 %

of reviewers recommend EMP UK

Company Reviews

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Metrics

2.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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EMP UK 1 star review on 1st September 2024

Anonymous

EMP UK 1 star review on 5th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience, I was told my item was shipped 24 days ago and whenever I email, they say the product is still in transit !!”

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Posted 5 years ago

“poor quality goods.”

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Posted 5 years ago

“Thank you so much,Excellent service from start to finish,order delivered very quickly,all the items are Fantastic,my Granddaughter is going to be so happy with her Christmas presents.Will definitely use you again,Many Thanks and have a Great Christmas and a Very Happy new year 😊😊🌲”

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Posted 5 years ago

“Before and After store. The most obstructive return I have ever had. This company should not be allowed to operate. No paperwork with delivery. Email to return then a questionnaire from them, then another email back from them to which I had to reply BY RETURN or my I would not be able to progress return. Then another email back saying package had to go to PO and the postage receipt emailed to them WITHIN 48 Hrs or no return. Then nothing. Had to chase to check item received. Two more emails back last one saying refund in account within 10 DAYS. DREADFUL COMPANY. You have been warned! Oh and item was photographed undone, when done up not enough material in garment. Very poor.”

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Posted 6 years ago

“love it great stuff and merch and great customer service”

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Posted 6 years ago

“Balls up the order ignored my phone calls and still after month not had a refund , shockingly bad customer service, avoid like the plague”

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Posted 6 years ago

“they have fixed issues with custorem service”

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Posted 6 years ago

“Good delivery time, with excellent range of stock.”

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Posted 6 years ago

“There products are stylish and always good quality. Their delivery is quick and if I every I have any queries they are very helpful.”

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Posted 6 years ago

“I'm a geek and this gave me numerous nerdgasms! Found the perfect Infinity War t-shirt to wear to the opening night.”

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Posted 6 years ago

“The products are of excellent quality, and the delivery time was spot on, and I was kept well informed. Not only that, the staff were super welcoming and I'll definitely be returning soon. ^-^”

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Posted 6 years ago

“Eventhough what I bought wasn't exactly what I was looking for it was easy to return it and very friendly contact. Delivered on time too”

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Posted 6 years ago

“Great service, arrived promptley and good value”

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Posted 6 years ago

“Their clothing range is good quality and alternative .the service is very good and prices are reasonable .”

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Posted 6 years ago

“everything went wrong, avoid avoid avoid, have conacted watchdog and trading standards, see their reviews on test pilot”

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Posted 6 years ago

“Terrible. No customer service. Orders don't come most of the time and are just randomly refunded without explanation. Make sure you use paypal if you want to risk using these guys.”

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Posted 6 years ago

“Have just had a partial refund from an order from 7 weeks ago. No email to explain why I haven't been sent my items. I don't think they have a customer services team at this company.”

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Posted 6 years ago

“Firstly look else where . (Amazon). I ordered product November was told it was delivered and signed for by myself , NOT .. then told parcel was returned to store room , after several calls 2 answered I was told I would have refund , NOT .. then a personal e mail saying fault at bank and they would refund and make sure it happened , I have sent 3 more e mails stating refund NOT RECEIVED .. no reply no refund ..only on line order that has EVER caused me problems it’s now January 6th .. and to insult injury they send advertising e mails every day .. I’m not giving in until I get my money back”

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Posted 6 years ago

“Delivered damaged product and wouldn't respond to emails or phonecalls. They couldn't replace my product when I returned it - and then put the same damaged product online for resale again.”

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Posted 6 years ago

“Placed 2 large orders, one on 6th and the second on 18th December. The first arrived with 2 missing items (1 they have charged for) the second is still yet to arrive. The order placed on 18th December stated guaranteed delivery by Christmas yet they didn't despatch until 23rd December so won't be here in time. Also I have no response to my emails about the missing items. Very disappointing, I won't order for them again.”

Helpful Report

Posted 6 years ago

EMP UK is rated 2.4 based on 109 reviews