EMP UK Reviews

Name: EMP UK
Rating: 2.38

2.4 Rating 109 Reviews

33 %

of reviewers recommend EMP UK

Company Reviews

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Metrics

2.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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EMP UK 1 star review on 1st September 2024

Anonymous

EMP UK 1 star review on 5th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service. Have ordered many things and the service is great, as are the prices.”

Helpful Report

Posted 7 years ago

“Good quality clothing and shoes and good delivery time”

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Posted 7 years ago

“Great range of clothes. Good quality items. Club which allows frequent users better shipping prices and options.”

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Posted 7 years ago

“Great items lots of choice my son in law was very impressed with his mug”

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Posted 7 years ago

“I am a regular customer of EMP, buying a wide variety of media products (CD, vinyl LP's and occasionally concert DVD's) and band and fan merchandise through them, also jewellery, clothing and accessories from such respected brands as Alchemy Gothic, Spiral, EtNox and Toltecs Amulet. They have a range of releases and merchandise exclusive to them which is also of the very best quality. Everything they sell is brand new, officially licensed and top quality. In four years of making dozens of orders via their website, I have never ever had occasion to complain about anything bought through them. Their customer service and communication over orders, re-stocks, occasional delays, etc. has been second to none. As a member of their "Backstage Club", I receive regular discounts and a variety of free items (t-shirts, CD's, rain capes, tote bags, petrol lighters, stationery items, etc.) with most orders -plus free shipping within the UK. EMP are one of the very largest companies in the world for rock merchandise and they have got where they are by being the best and also very competitive. I cannot recommend them highly enough.”

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Posted 7 years ago

“A wide choice of heavy metal/rock goth bands, film, tv, clothing that all the family wears. Nice quality unlike some other online shops and easy to return unwanted items”

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Posted 7 years ago

“Fast delivery, excellent products, easy to use website/app”

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Posted 7 years ago

“I ordered a pop vinyl it was we'll packaged and came quickly would definitely recommend”

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Posted 7 years ago

“Fantastic products of a very high quality. Prices very reasonable and delivery service was exceptional. Will definitely be using again and also considering joining their V.I.P customer group.”

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Posted 7 years ago

“Came on time and excellent prices”

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Posted 7 years ago

“Really good Shop. Great products.”

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Posted 7 years ago

“EMP has a VIP subscription for their customers which grants you free shipping and access to new stock before anyone else. They also offer discount codes and a free gift with every purchase over £10.00 if you are a VIP member, it costs under £10.00 for the year which is really good value for money! I ordered some clothes for a friends birthday, they were delivered quickly and the quality is great. I forgot to add an item to this order which was only £9.99 but because of the VIP membership I was able to order them seperatley without having to pay another shipping cost.”

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Posted 7 years ago

“Great discounts and a fabulous selection of clothes and music.”

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Posted 7 years ago

“The stuff that i bought was brilliant, very good quality arrived quickly and they couldn't do enough for us”

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Posted 7 years ago

“Great choices of unusual stuff. Really reasonable prices and super fast delivery.”

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Posted 7 years ago

EMP UK is rated 2.4 based on 109 reviews