EMP UK Reviews

Name: EMP UK
Rating: 2.38

2.4 Rating 109 Reviews

33 %

of reviewers recommend EMP UK

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Metrics

2.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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EMP UK 1 star review on 1st September 2024

Anonymous

EMP UK 1 star review on 5th September 2022

Anonymous

Anonymous // 01/01/2019

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“Think very carefully before you part with your money with this shambles of a company. Placed an order on 11th December with "guaranteed Christmas delivery". Lie number 1! On the 21st I made a phone call to them because I was starting to worry my parcel wouldn't arrive in time for Christmas and the items are gifts. I waited for 25 minutes for somebody to answer the phone. I was told my items had been dispatched 2 days after I placed the order. Lie number 2! The online tracking info said that it hasn't even been received by Royal Mail yet Pinocchio told me that RM just hadn't updated their info yet. Lie number 3! Pinocchio said he'd phone RM for me and see what's going on. Lie number 4! I waited for a call back. Goodness knows what Pinocchio was doing whilst pretending to phone RM! Maybe he was polishing his ever growing nose! Or getting tips from Mr D Turpin?! So Pinocchio called back and said he'd spoken to RM, lie number 5, and that they have had my parcel since the 14th. Lie number 6! They just haven't had chance to update their info online because there's a backlog of parcels in my area. Lie number 7! "It will be with you tomorrow or Saturday". Lie number 8!. It will definitely be with you by Christmas. Lie number 9. How do I know that these were all bare faced lies? Because when my parcel didn't show up I called RM myself who categorically have not even received the parcel from EMP. So not only will this unscrupulous company happily take your money with a false guarantee of Christmas delivery, but their staff are stupid enough to tell the biggest whoppers of all time, insulting the intelligence of their customers and ruining the joy of giving gifts. I hope Pinocchio gets splinters from his rapidly growing nose!”

Helpful Report

Posted 6 years ago

“Terrible terrible terrible customer service. Goods arrived damaged (with no hint of damage to the actual packaging...), attempted to contact EMP for assistance, and no response. By contact I mean: website enquiry form, email, telephone, Facebook... No help at all. Avoid.”

Helpful Report

Posted 6 years ago

“You are ignoring all of my correspondence, read my messages and ignored me. I have been on hold overall for 6 hours. My item has not arrived, you have the incorrect address even though I gave you the correct one over the phone. This is appalling. After waiting over 45 mins on hold the phone was answered and then hung up. No emails have been replied to now I am stuck with out gifts, no refund and no answers. Awful”

Helpful Report

Posted 6 years ago

“I have ordered from EMP multiple times and even paid for the backstage pass. Everything is ok if you get your parcel with everything in it. One time they let me know that an item was missing and that it would be sent to me later. I get fairly regular update and then rec'd the item. I didn't receive one item although it was showing that it was included in my order on the site. I emailed customer service and used their contact us form. 5 times over a month over various issues and orders. Not heard back. Rang 3 times but usually gave up around the 10 minute mark but then decided to wait today. 22 minutes before someone picked up. I was told by Ramona (customer service rep) that my order wasn't going to be fulfilled and I was notified on the invoice (because there were zeros) on the invoice. No email, apology or explanation as to why I wouldn't receive it but I could go online and order it again. I had a discount when I ordered but they couldn't help me get the coat at the same price. She was snarky & rude and I felt her response was 'it's not my problem. you want it buy it again. it's not coming.' Not once did I receive an apology for not receiving my item or for any confusion. I need customer service with shopping. You need to know that you feel like if there is a rpoblem that it can be rectified. Right now I'm waiting on 3 refunds and I wanted to ask about them but I was so worked up by everything else that I forgot. I'm hoping to get my money back soon as it's quite a lot now! I would not recommend shopping with them unless you know that you will never need any service from them at all and it's ok if you don't get your full order.”

Helpful Report

Posted 6 years ago

“Excellent price and quick delivery”

Helpful Report

Posted 6 years ago

“Absolutely atrocious customer service. Ignoring several emails, facebook messages. Phone lines don't even work due to "technical issues" avoid like the plague. My order still shows as processing after a week and ther is no option to cancel. It's probably going to be a battle getting it canceled.”

Helpful Report

Posted 6 years ago

“Ordered Christmas stuff 25th November, it never came, they've ignored countless emails, there isn't anyone answering the phones, finally managed to get my money back through my visa company and charge back. Never again, please avoid, they're not worth the hassle.”

Helpful Report

Posted 7 years ago

“I ordered a t shirt for my partner and expected delivery date was 16/12/17 but it arrived earlier. so i am pleased with that.The print on the t shirt is great. I looked on another site for same t shirt and found it was more expensive and then a charge for p&p adding more expense. I am pleased with my purchase from Emp.”

Helpful Report

Posted 7 years ago

“Shocking worst company ever avoid it only ends in disappointment”

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Posted 7 years ago

“Omg run for the hills, zero score late order no coms, paypal involved and xmas gifts gone, pity really as it could of been a brill site. Avoid!!”

Helpful Report

Posted 7 years ago

“Excellent service, excellent selection, things you just can't buy in the shops they have, quick delivery, everything is of very high standard”

Helpful Report

Posted 7 years ago

“Very happy with the service. Have ordered many things and the service is great, as are the prices.”

Helpful Report

Posted 7 years ago

“Good quality clothing and shoes and good delivery time”

Helpful Report

Posted 7 years ago

“Terrible customer service, Terrible attitude, spoke over me and cut me off, extremely rude for a customer service agent. It has been a month since i placed my order and still nothing has arrived. they claim it is the courier but they wont simply call them to resolve it, they tell me i have to call them (and sit on hold for 40 minutes every time). By far the worst ever management of an online clothing company i have ever experienced. Will never shop with them again.”

Helpful Report

Posted 7 years ago

“Great range of clothes. Good quality items. Club which allows frequent users better shipping prices and options.”

Helpful Report

Posted 7 years ago

“Great items lots of choice my son in law was very impressed with his mug”

Helpful Report

Posted 7 years ago

“I am a regular customer of EMP, buying a wide variety of media products (CD, vinyl LP's and occasionally concert DVD's) and band and fan merchandise through them, also jewellery, clothing and accessories from such respected brands as Alchemy Gothic, Spiral, EtNox and Toltecs Amulet. They have a range of releases and merchandise exclusive to them which is also of the very best quality. Everything they sell is brand new, officially licensed and top quality. In four years of making dozens of orders via their website, I have never ever had occasion to complain about anything bought through them. Their customer service and communication over orders, re-stocks, occasional delays, etc. has been second to none. As a member of their "Backstage Club", I receive regular discounts and a variety of free items (t-shirts, CD's, rain capes, tote bags, petrol lighters, stationery items, etc.) with most orders -plus free shipping within the UK. EMP are one of the very largest companies in the world for rock merchandise and they have got where they are by being the best and also very competitive. I cannot recommend them highly enough.”

Helpful Report

Posted 7 years ago

“A wide choice of heavy metal/rock goth bands, film, tv, clothing that all the family wears. Nice quality unlike some other online shops and easy to return unwanted items”

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Posted 7 years ago

“Fast delivery, excellent products, easy to use website/app”

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Posted 7 years ago

“I ordered a pop vinyl it was we'll packaged and came quickly would definitely recommend”

Helpful Report

Posted 7 years ago

EMP UK is rated 2.4 based on 109 reviews