“Terrible customer service and a total ripoff. I returned my car through drop box on Gatwick on 4th June. Till date I didn’t get any email confirming closure of my booking, however, the company deducted £150 from my deposit without stating any reason. I sent an email which is still unanswered.
Meanwhile, I was sent two traffic violation fine. I paid one online and filed a review petition with the authorities regarding the second. The authorities have given me six week till a decision, but I was shocked to find out today that Enterprise has deducted fine amount from my card without waiting for the outcome of petition.
I find this behaviour as total rip off.
Will NEVER select this company again.”
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“Through no fault of our own, there was a crack in our windscreen. We had to pay £2000 excess, we have been trying to contact enterprise Birmingham since Sunday; the manager said he would call us back. He didn’t. The agent told us she was new and didn’t know what she was doing. DO NOT USE THEM”
“Enterprise rejected our change of tyre due to punctured. We wasted 2 days of calling n tried to get help, enterprise didnt response to offer any help. AA was most helpful. We paid full insurance. Customer service was bad.”
“Inept and really bad customer service. I have requested for over two weeks for someone to get in touch with about a bill and membership account and no one has done it. You get passed around from department to department with no one really knowing what they are doing. AVOID THEM, UNLESS YOU ARE CONTENT IN BEING LEFT IN THE UNKNOWN FOR THE END OF TIME”
“WARNING - Do not use this company. We booked a car for 6 week rental - got a Confirmation email- went to pick up
The car and the Manager said - we do not do long term rentals. We asked why the confirmation- she said that’s automated. Basically can’t believe anything they put in writing. I explained I had confirmed the day before - spoke to a Ben and she said she was the Manger and doesn’t matter what Ben said. Copy of confirmation attached.”
“Worst rental experience of my life - beware!!! Do not rent here - go to Worthing branch instead. I've rented all over the world and in third world countries where its not advised to rent, and NEVER EVER had such a horrible experience.
Rented a van here, which stank of sick and has damage all over. The employee took me around the van and pointed out the damage but at no point did he look at the tyres. So off I went.
On return, the same employee went to "inspect" the vehicle, and coincidentally went straight to the rear tyre and looked at it for over a minute as if he was looking for something. Sure enough, he found some tiny splits (pictures attached, with "damage" circled), which he said he will charge £200 for and keep the deposit! Tyres are wear and tear item, and the splits found would pass any inspection and MOT (not "Deep Enough To Expose Cords or Plys"). This kind of "damage" can be found on 99% of cars, so basically these guys can keep your deposit if they want do.
I argued with the intern and the branch "manager" for over half an hour but they story seemed very rehearsed and they didn't care.
So don't be tempted by the cheap prices, they fully intend to keep your deposit! Note that Excess Protection at £25/day extra does not protect against this as it only reduces the excess to £250!!!”
“Disabled Still no curtesy car supposed to be here yesterday phoned several times got hung up on phoned again woman put me through to a very abusive man swearing and shouting I am very shook up and still don't have a car I'm housebound”
“One Star is Too Generous: Avoid at All Costs
If I could give this out-of-hours car hire service zero stars, I would. My experience was nothing short of a nightmare. As a policyholder in dire need of emergency assistance, I sat in anticipation from 2pm, only to receive a call at 8pm – a whopping six-hour delay. Each time I called for an update, I was met with feeble excuses and promises of imminent car delivery, none of which materialized until 10pm.
Their callous disregard for my situation, where I explicitly mentioned my son's exams, was appalling. Their cavalier response, citing a "busy night" and a subpar handover, was not only insulting but downright irresponsible.
In a desperate attempt to rectify the situation, I contacted BMW, only to be met with further deceit from enterprise. They fabricated a tale, reporting to bmw, incessant calls throughout the night, conveniently absent from my call log. Requests to escalate the matter to a manager were met with silence – no answer, no response to texts.
In summary, this company's behavior is nothing short of disgraceful. They exhibit a blatant disregard for customer needs, resorting to lies and evasion when confronted with their shortcomings. Save yourself the trouble and steer clear of this abysmal excuse for a service provider.”
“I had a horrible experience with a rental car from Enterprise that was arranged through Aviva, the insurance claims management company of a driver who rear ended me, resulting in my vehicle being a total loss. My trouble started when my own insurance was cancelled, as I had no insurable vehicle. Since I provided my insurance information when I picked up the rental, I called Enterprise to make sure I was still covered for third-party liability. I was told I was not, and then made several calls to Aviva and my own car insurance since Enterprise suggested I should try to get my cancelled insurance extended, which was not possible. I called Enterprise again the next day, and after an employee consulted with someone else in the office, was told that Enterprise would "cover anything", though the communication was confusing and it is still not clear to me what policy I was being insured under and what would happen should I be in an accident that was my fault.
My next problem occurred when my rental car broke down. The clutch went on the car, and though I was able to get it home, I had to then wait for the repair company that Enterprise contracted to come look at the vehicle, and eventually tow it. While the repair person was there, both he and I tried to call Enterprise to figure out what to do about getting me a vehicle so that I could get to work the next morning, but no one in the office answered the phone despite the office being open. This went on for about 45 minutes until we gave up. I called Enterprise later in the day and was told I could get a rental car the next morning, which was fine, but did ultimately result in my being late for work the next morning as I had to wait for Enterprise to open for the day.
After my rental period was over and I returned the car, I started receiving parking fine notifications form Enterprise, with a hefty administration fee of £35 each (this is not the cost of the parking fee, it is just the administration fee that Enterprise charges for sending the issuing parking enforcement your contact information). These fines are from my workplace, where I have an annual parking pass. I've now received four of these administration fees, and received the first well over a week from the time it was issued. If I had been informed in a timely manner, I could have updated the parking office with my temporary registration plate information and avoided the additional fines. My workplace has waived the fees since I pay monthly for parking, and I have been trying to contact Enterprise to ask for the administration fees to be cancelled, by they have been very slow to communicate and are making it very difficult. They have insisted that I send them a "notice of cancellation" from the issuing authority, which is not my workplace, but a parking management company which does not publish contact information, so I have no way of contacting them.
My bank has now identified the charges that Enterprise is making to my account as fraudulent, and I've lost access to my bank account.”
“Deceptive Practices and Subpar Service from Enterprise Exotics Cars
My recent encounters with Enterprise Exotics Cars have been a series of disappointments, highlighting their misleading practices and subpar service. Initially, I was provided with a Bentley Continental GTC, which, after a mere 700 miles, required service, resulting in its return. Promised an Aston Martin DBS as a replacement, I paid for insurance, only to be left without the car as it broke down midway to my destination. Despite this inconvenience, the refund for the undelivered Aston Martin DBS was never received.
Currently on my third car, a Bentley Continental GT, the experience has been marred by its deteriorated condition, presumably due to prior customer misuse. Despite paying insurance for each vehicle, the promised refunds for the undelivered car and the repeated payments for insurance remain outstanding.
This pattern of providing faulty cars, failing to deliver promised replacements, and neglecting to reimburse for the additional expenses incurred paints a disconcerting picture of Enterprise Exotics Cars’ integrity and commitment to customer satisfaction.
Potential patrons should exercise caution when dealing with this establishment, as their track record indicates a lack of accountability, reliability, and customer care.”
“I am very disappointed with my recent experience with enterprise. I picked up my car on 26th and found on the same day that there was some curbing damage on the rim, which could not have been my fault as I drove from a parking space at the pick up point to a parking space at work and did not park next to a curb. I pointed this out to them on the day and they told me that this is considered wear and tear anyway. The car was then picked up on the 30th of April, I left it at the agreed location as instructed and the keys with the person I was told to leave it with. They then picked up the car and checked it in without me being present, at which point they noted tyre damage next to the curbing damage which would have occurred, and sent the bill to my email, informing me that I have been charged. By my understanding, this is supposed to be agreed with the customer upon check in, but this was not possible as I was not present. I would have hoped that I could have at least received a call to discuss and have the opportunity to have a look as the car was being picked up, but no such call happened and I was very surprised to receive this email instead of being treated like a person. The following day I had a look at the car in the car park, to find that this damage was only to the rim protector. The staff member I spoke to informed me that the tyre was dangerous and if it got hit there again it was more likely to fail. Any tyre fitter will tell you that this is a load of nonsense, if there is no damage to the steel cables, then the tyre has not lost any of its strength. The rim protector is there to protect the wheel rim (hence the name…….), not to protect the tyre structure. If the wheel being curbed is considered wear and tear, then how on earth is an additional lump of rubber that serves no purpose other than to protect said rim? For this ‘damage’ that I did not cause, I have been informed I will be charged £200. The cost of fitting a like for like model of the tyre that was ‘damaged’, it would only cost £120. I was told by the same staff member that this was because they did not know how much it would cost. In other words, they took what they wanted without even checking. As I did not cause this ‘damage’ and there is no reason to change the tyre anyway, I will be disputing this payment, I will not be recommending enterprise to anyone. It is especially disappointing as I had used them before and would have certainly considered them in the future as well.”
“Was scammed by the company , claiming there was an invisible scratch on the door.
I would never use them again, there are many others had exact same issue. Read reviews here and on other places.”
“After using them for over 3yrs and gaining nearly 1000 loyalty bonus points was told that could not hire vehicle without credit card never asked for credit card always used debit card !!!!!!!!”
