Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered prints that were advertised 90cm x 60cm and we paid $209au. We opened a "case" as the item received was incorrect and they had the audacity to say that $135au. We sent in pics and dimensions and nothing resolved. The case manager are useless. This is a scam and should be reported to a higher authority! Unacceptable business practice! Useless company and we are still unable to get the matter resolved. If only we had purchased through reputable companies like eBay and Amazon!”

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Posted 2 years ago

“My purchase did not arrive & did not have a tracking receipt. I requested a refund . I've been told that the refund was made & a receipt that states this but it was not credited back to my credit card , so where is it??? After multiple attempts to find this out, I still don't know. This is not a good business model. Unless I can resolve this somehow, I would not recommend etsy to anyone.”

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Posted 2 years ago

“The supplier I bought earing from BeautifulJewelsAU sent me a pair of earrings that she claimed were hand made and are not, selling them for one and a half time the price that are actually being sold at my local chemist, $10, and this supplier is selling for $25. They are exactly the same earrings, when I pointed this out and asked for some retribution, the supplier quickly contacted Etsy and Etsy has blocked me from my account, as I went to log in to make a complaint to Etsy about this supplier. This had never ever happened to me as a consumer and I will be contacted the consumer tribunal to report them!”

Helpful Report

Posted 2 years ago

“I was an etsy customer for many years before I decided to open up my shop on etsy.com in 2020 because the family I worked for left for a while due to the pandemic. At first I started selling face masks which used to be the most popular item in my shop. Eventually I learned how to sew dresses that fit Barbie dolls and for a while they were selling very well. I was proud of myself and all of the hard work I put into making everything. Recently the Barbie dresses that I made myself were being deleted from my etsy shop and I didn't know why until I got an email from etsy saying the listings for some of the Barbie dresses I made myself were being removed because of copyright claims. I didn't steal anything from the company that makes Barbie dolls and their clothing. To avoid more of my Barbie dresses listings being removed by etsy themselves I made the hard choice to delete them myself so I wouldn't get into trouble. Also getting a hold of etsy to ask them why was this happening to me is impossible. The phone number is no longer in service and there is no live chat. As for emailing etsy customer service you can forget about that because they either take too long to answer of they don't answer at all. When the phone number for etsy customer service was still activated I was able to talk to a person and solve whatever problem I was having with my shop in no time. To be honest etsy.com has gone downhill and I don't think it's worth having a shop on etsy let alone buying anything from that website anymore. If etsy.com were to shut down it wouldn't bother me because it would be one less website the world wouldn't need that doesn't offer good customer service.”

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Posted 2 years ago

“Ordered a large outdoor wreath (30+ inches in diameter) and received a small, hideous plastic wreath in a beat up box! It wasn't until I had placed the order that I realized my order would be shipped from China. I knew immediately, I was in trouble. I knew I would be waiting a month or more before I would receive my wreath, which I wanted to display for Easter. It was after Easter and several emails to the company that I finally received a what I could not believe had been sent. What's confusing is there is a second label with a California address. The box looks as if it's been opened and resealed. I am confused as to the purpose of that second shipping label. Everything that happened screams SCAM!! I was told I could ship the item back... at my expense! And to explain why I am returning the item. I told them IT'S NOT THE ITEM I ORDERED. It doesn't matter, I've been scammed and there is no possibility to correct this experience.”

Helpful Report

Posted 2 years ago

“This company is horrible! They deactivated my account because they said that I was copyrighting.. I'm a graphic artist and I created all my designs hand drawn.. I didn't copyright anything. And when I went to go and write an email, no response. They have a phone number, but when you call them, it tells you to send them an email which they never get back to. I tried to set up another shop (after waiting 6 months) and they shut that down too. Save your time and effort Because their customer service is absolutely ridiculous.”

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Posted 2 years ago

“Absolutely awful customer service. It's been weeks now and my issue has still not been resolved. When I try the chat option, I automatically get disconnected after 30 mins or so. Tried the email option too and still waiting on a reply.”

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Posted 2 years ago

“Placed order. Should have been delivered 10 days. Been almost 4 weeks. Contacted them. They said order was finished and will ship next morning. 5 days later they said same thing. Caution I feel I was scammed.”

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Posted 2 years ago

“So many great shops are leaving or have left. Fee increases and lack of customer support are driving me from the site. I want to support independent makers, not pay a huge company to keep taking advantage of everyone.”

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Posted 3 years ago

“Worst customer service ever who refund scam buyers when items have been delivered with tracking. No wonder you have the worst reviews ever.”

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Posted 3 years ago

“I am a new seller on Etsy. Do not sell anything on Etsy! I sold 3 Dessert Candles. Never seen any money in my account. They said" Your sales covered your fees. And now in order for me to close my account I have to pay $6.88 . Unbelievable!! This company is the biggest scam I have ever seen. They charge you for this and for that. You will be giving your products away! Never Ever sell anything on Etsy!!!!!!!! Please read reviews. I wished I would have looked at reviews first!!!!!”

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Posted 3 years ago

“Hi. I received my order. I have to say its the worst, diabolical quality knock off I have ever seen. £15 for a 50 pence cup is absolutely frightening. The colour of a print is shockingly bad. Not uniform, fades in one out. Massive void where the handle is. Really, really embarrassing product to give as a present. Please see attached. Quality products is on the left.”

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Posted 3 years ago

“Terrible customer service! I needed to return a bracelet (within the time frame) and I spent an HOUR trying to find someone at Etsy to contact. The seller had a bogus email address. It kept bringing me back to the same pages which were of no help AT ALL! I just want to return this darn bracelet and get my money back! I will never do business with Etsy again!”

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Posted 3 years ago

“I sell and have purchased on Etsy..i've been charged double in Fee's for listings, purchased ads to boost my listing, but could never even find my ad, If you type in my store name...its non existant..why am I stoll paying these people? They havecwayvto many over seas sellers, for my little store to even be noticed. Etsy has absolutly no one to contact for any issues. Sure wish someone would make another honest site for sellers”

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Posted 3 years ago

“I ordered a colorful spring wreath from ETSY on 3-6-22. There were two co. names including "Farmhouse Colorful Cottage", and "ETSYVIP". After 2 weeks I had not heard anything so I wrote an email to ETSYVIP asking why my order was taking so long. I received an email the next day stating that my order was on its way. Using that email I tracked my order and it stated that my order left Shanghi China on 3-22-22. I thought this co. was in the USA!! I then looked at my VISA PAYPAL bill and it stated that my order was paid to "RUDETRADING" Co. on 3-7-22. I am extremely upset, and I still have not received my order!!”

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Posted 3 years ago

“Horrible experience, the vendor took my money and never shipped they placed a shipping label and it never shipped Esty does absolutely NOTHING TO HELP I never wanted to be the person to write a bad review but this is going on way too much..thank goodness for Paypal if I hadn't reported this the vendor would not have contacted me. DON'T SHOP ON THIS SITE PLEASE”

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Posted 3 years ago

“They allow scammers! They don’t properly vet their sellers. I got scammed out of $312.50.”

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Posted 3 years ago

“Etsy charges crazy amounts to sell items on their site”

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Posted 3 years ago

“My Etsy account was closed for no reason and Etsy refuses to say why. They only say that there are similarities with another account they closed, so they’re closing mine too. Years of work just vanished. Do not build a business on this platform because you will wake up one day with no business at all. I see a lot of people from Russia with the same problem. I’m from the UK, but what I think is that Etsy linked my account with a Russian business with similar name. Regardless of where I’m from, it is unacceptable for a platform to leave so many people without an income, especially in such hard times. This platform must be boycotted.”

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Posted 3 years ago

“Etsy MUST be banned from internet platforms. No customer service unless you register? The business appears rogue and people are being scammed. If its not possible to refund via the original payment method you will get a voucher! What, so you can be scammed again? Outrageous business practices - you have to Register first to make a complaint!! Not likely. Bad, bad on-line sellers forum. AVOID at all costs. Not worth the hassle.”

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Posted 3 years ago

Etsy is rated 2.2 based on 626 reviews