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Etsy Reviews

2.2 Rating 626 Reviews
28 %
of reviewers recommend Etsy
2.2
Based on 626 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 14th April 2025
Alvaro Klein
Etsy 3 star review on 9th April 2025
Mk
Etsy 1 star review on 25th January 2025
Anonymous
Etsy 2 star review on 21st January 2025
Evelyn
Etsy 1 star review on 18th October 2024
Alex N
Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
50
Anonymous
Anonymous  // 01/01/2019
We purchased a picture from Etsy for our son’s 40th Birthday. The picture was called ‘back to back’ and it featured Brian Clough, the European Cup and Nottingham Forest FC. Etsy were so helpful as we wanted a size larger than advertised. The gave several larger options for us to choose from. The item was delivered in the period specified by Etsy and was perfect for the occasion. The customer service offered by Brian was excellent. Highly recommend this company for that ‘special’ gift.
Helpful Report
Posted 7 years ago
The communication between the seller when explaining how I wanted the item made/presented has been really great. The different choices are brilliant especially looking for something memorable.
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Posted 7 years ago
So many unique items for sale that you can not find on generic shop websites.
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Posted 7 years ago
They offer a great and wide variety of products from different makers around the world and their checkout process is easy and simple
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Posted 7 years ago
Easy use of the app or website. Great variety of items at affordable prices.
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Posted 7 years ago
Shopping was a breeze. The items I ordered came very quickly, within 2 weeks!
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Posted 7 years ago
I love Etsy. The range of suppliers is like wandering through a massive online shopping mall. I have bought a lot of items ranging from garden to homeware to jewellery which I wouldn't have found in the shops. Items aren't overpriced and the suppliers come from all over the world. Along with Amazon this is my favourite website.
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Posted 7 years ago
Easy to navigate speedy delivery
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Posted 7 years ago
Beautiful products and amazing service
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Posted 7 years ago
Ive bought two separate prints and I love the pictures. The first came in a tube - perfect. But the second came in a flat cardboard envelope which was bent - so the print is bent :(
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Posted 7 years ago
they were amazing, very good and efficient service.
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Posted 7 years ago
Lenzuola di qualità
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Posted 7 years ago
Was made and shipped by the artist efficiently and Etsy have been giving frequent update emails which I am very impressed with
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Posted 7 years ago
Great handmade.products, ftiendly sellers
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Posted 7 years ago
Etsy offers such a remarkable variety of goods from all around the world. I recently bought a beautifully handcrafted headphone stand from Hungary, something I would never have known existed if it wasn't for this amazing website. It's heartwarming to know that talented artisans have this unique outlet in which they can sell their work on a global scale.
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Posted 7 years ago
ETSY is a fun place to shop online. There is amazing variety and self made items that just aren't found in stores. All the sellers are willing to work with you to make items in favorite colors, styles, amounts etc.. You can get great ideas for parties, decorating, clothes for any time of year, from all over the world. There are always new items or shops and it's easy to order and maneuver around the website. I have found unique, vintage, and popular items for myself and gifts for others, all on one website.
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Posted 7 years ago
The items are lovely and unusual. Make perfect gifts!
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Posted 7 years ago
I always find what I want on there website
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Posted 7 years ago
1st class user friendly website Hundreds of choices in varying goods from all over the world Friendly sellers with great back-up service from Etsy
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Posted 7 years ago
I contacted Lynn at Craftcorner15 as I loved the look of her Knitting Project Bags and Needle Rolls and wanted a matching set. Nothing was too much trouble including resizing the needle roll as I work with 40cm knitting needles. I even got to pick from a variety of fabrics to contrast with the Red Sheep I had chosen. The result was fabulous, I can not tell you how pleased I am. I will have no hesitation in pointing anyone in Lynn's direction. Both items are excellently made and thoughtfully appointed. Delivery was extremely prompt, Royal Mail signed for, I paid on Sunday afternoon, they were posted on Monday and received on the Tuesday morning. You can't get better than that! Thank you so much Lynn
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Posted 7 years ago
Etsy is rated 2.2 based on 626 reviews