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Etsy Reviews

2.2 Rating 626 Reviews
28 %
of reviewers recommend Etsy
2.2
Based on 626 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Etsy 1 star review on 14th April 2025
Alvaro Klein
Etsy 3 star review on 9th April 2025
Mk
Etsy 1 star review on 25th January 2025
Anonymous
Etsy 2 star review on 21st January 2025
Evelyn
Etsy 1 star review on 18th October 2024
Alex N
Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
50
Anonymous
Anonymous  // 01/01/2019
Worst place to buy . They will keep on adding additional delivery charges despite you already paying for it. The customer service team is not bothered and they wont refund. Its a waste. Avoid at all costs unless if you want to get cheated.
Helpful Report
Posted 5 years ago
I purchased an AirPod pro case which did not fit the AirPods as there is a design fault with them. The seller told me to retract my negative review and then I would get a full refund which I did and guess what? I’ve not had the refund!!! SCAMMERS!
Helpful Report
Posted 5 years ago
We ordered and paid for a product on Nov. 24 paid for it at order time was promised a 7 to 10 day delivery. Still do not have product after daily emails with photos included where the company keeps making excuse after excuse of why we dont have it even giving us fake tracking numbers. Etsy has been no help getting seller to send product or refund our money. Unfortunately ruining a Christmas for someone I love. DO NOT order from Etsy they are not helpful to customers. Tammy Murphy
Helpful Report
Posted 5 years ago
Etsy supported Seller, ArtDecoTr Eren SAVAS https://artdecotr.ecrater.com/ advertises on Amazon, Etsy and social media pages. I have purchased a wall clock from them under the link: "Large Wall Clock,Modern Wall Clock,Wooden Wall Clock,Decorative Clock,Engagement Wedding Gift,Large Unique Wood,Home decor ,Gift for Friend Large Wall Clock,Modern Wall Clock,Wooden Wall Clock,Decorative Clock,Engagement Wedding Gift,Large Unique Wood,Home decor ,Gift for Friend" The description stated that the item is made out of "Material: Wood (Not any plastic,unnatural or synthetic materials)" The cost was AUD $131 at the time. The item arrived on 18th of June 2019 in a ripped, soft, cheap, paper bag without any structural support (a flat clock, 60 cm in diameter traveling across the world, put into a paper bag!), the packaging did not even have any bubbles or foil, it was half open. The item is not made of wood but the poorest quality leftover melamine and paper, factory cut, not handmade, the color is not consistent through, the white looks yellowish gray, the clock is bent, scratched, and it looks like it got wet during transport as the finishing is peeling off. I am fighting for a refund, the seller 'Eren Savas' (doubt an actual person) communicates with an automated, templated poor English (classic scammer), 'she' either does not respond at all or is delaying the process, very difficult to deal with. It has been 6 days now and still no refund - basically, a dodgy scamming developing country business. I do not believe I am a one-off. I suspect this is a dodgy company in Turkey (that's where the item came from) portraying itself as a boutique art items supplier. I question the quality of Etsy advertisement policies and authenticity of Etsy reviews, there is another review stating they never got their item from this seller and Etsy still has not removed the seller. I wonder how much Etsy gets from it! BE WARY!
Helpful Report
Posted 5 years ago
Etsy is rated 2.2 based on 626 reviews