Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a new seller on Etsy. Do not sell anything on Etsy! I sold 3 Dessert Candles. Never seen any money in my account. They said" Your sales covered your fees. And now in order for me to close my account I have to pay $6.88 . Unbelievable!! This company is the biggest scam I have ever seen. They charge you for this and for that. You will be giving your products away! Never Ever sell anything on Etsy!!!!!!!! Please read reviews. I wished I would have looked at reviews first!!!!!”

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Posted 3 years ago

“Hi. I received my order. I have to say its the worst, diabolical quality knock off I have ever seen. £15 for a 50 pence cup is absolutely frightening. The colour of a print is shockingly bad. Not uniform, fades in one out. Massive void where the handle is. Really, really embarrassing product to give as a present. Please see attached. Quality products is on the left.”

Helpful Report

Posted 3 years ago

“Terrible customer service! I needed to return a bracelet (within the time frame) and I spent an HOUR trying to find someone at Etsy to contact. The seller had a bogus email address. It kept bringing me back to the same pages which were of no help AT ALL! I just want to return this darn bracelet and get my money back! I will never do business with Etsy again!”

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Posted 3 years ago

“I sell and have purchased on Etsy..i've been charged double in Fee's for listings, purchased ads to boost my listing, but could never even find my ad, If you type in my store name...its non existant..why am I stoll paying these people? They havecwayvto many over seas sellers, for my little store to even be noticed. Etsy has absolutly no one to contact for any issues. Sure wish someone would make another honest site for sellers”

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Posted 3 years ago

“I bought the personalised family tree My order came within a few days ,even after I emailed to add extra people on When it came I realised there was one person missing .totally my fault.i emailed them they got straight back to me and sending the personlised heart out to add to my tree Customer service is second to non Excellent service through out I would recommend this company and without a doubt I will be making more purchases Donna”

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Posted 3 years ago

“After a mix up by Vertu gallery Simon couldn’t have been more helpful and in fact offered to sell me the Warhol print at a greatly reduced price which I accepted .I wouldn’t hesitate to recommend them to anyone looking for a modern print .”

Helpful Report

Posted 3 years ago

“I ordered a colorful spring wreath from ETSY on 3-6-22. There were two co. names including "Farmhouse Colorful Cottage", and "ETSYVIP". After 2 weeks I had not heard anything so I wrote an email to ETSYVIP asking why my order was taking so long. I received an email the next day stating that my order was on its way. Using that email I tracked my order and it stated that my order left Shanghi China on 3-22-22. I thought this co. was in the USA!! I then looked at my VISA PAYPAL bill and it stated that my order was paid to "RUDETRADING" Co. on 3-7-22. I am extremely upset, and I still have not received my order!!”

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Posted 3 years ago

“Horrible experience, the vendor took my money and never shipped they placed a shipping label and it never shipped Esty does absolutely NOTHING TO HELP I never wanted to be the person to write a bad review but this is going on way too much..thank goodness for Paypal if I hadn't reported this the vendor would not have contacted me. DON'T SHOP ON THIS SITE PLEASE”

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Posted 3 years ago

“They allow scammers! They don’t properly vet their sellers. I got scammed out of $312.50.”

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Posted 3 years ago

“Etsy charges crazy amounts to sell items on their site”

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Posted 3 years ago

“Just received my earrings from crafthut Cornwall they are beautiful will be ordering more .they were delivered in record time in a lovely box thank you so much gloria”

Helpful Report

Posted 3 years ago

“If you want to pay inflated prices for Chinese AliExpress goods, then this is the place to go. Most of the 'artisan' products are cheap rubbish that are even cheaper on eBay let alone buying direct from China. There are a few genuine traders but most are now junksters.”

Helpful Report

Posted 3 years ago

“My Etsy account was closed for no reason and Etsy refuses to say why. They only say that there are similarities with another account they closed, so they’re closing mine too. Years of work just vanished. Do not build a business on this platform because you will wake up one day with no business at all. I see a lot of people from Russia with the same problem. I’m from the UK, but what I think is that Etsy linked my account with a Russian business with similar name. Regardless of where I’m from, it is unacceptable for a platform to leave so many people without an income, especially in such hard times. This platform must be boycotted.”

Helpful Report

Posted 3 years ago

“Etsy MUST be banned from internet platforms. No customer service unless you register? The business appears rogue and people are being scammed. If its not possible to refund via the original payment method you will get a voucher! What, so you can be scammed again? Outrageous business practices - you have to Register first to make a complaint!! Not likely. Bad, bad on-line sellers forum. AVOID at all costs. Not worth the hassle.”

Helpful Report

Posted 3 years ago

“They sell cheap China jewelry as handmade. About 50 percent of the site is not handmade”

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Posted 3 years ago

“There customer service is awful, I purchase from a vendor on there web site, I didn't receive it, opened a case, the vendor said they shipped it and showed a shipping label ( nothing else ) so Etsy closed the case and I was told to try PayPal to get my money back! I will never buy a thing using Etsy again ( Amazon ) all the way, if I had used Amazon I would have my product or a refund by now.”

Helpful Report

Posted 3 years ago

“ETSY, in my opinion, is the most CORRUPT business in the US. Think about it no real phone number to call, no address listed? They closed my shop in March 2020 during pandemic because of a Harvard "trademark" BUT check out Etsy now and search for Harvard products - it is all over Etsy? I had ONE Harvard tshirt for sale, ONE! I did it because there were so many other stores selling it. So my shop got shut down but all other stores can sell? ETSY, in my opinion, is a funnel for cheap products NOT handmade! How can one owner of a shop sell t-shirts but have 3 other shops? And is selling 40,000 tshirts a year!? That is a small business?! I HOPE THIS COMPANY GETS INVESTIGATED AND GETS SHUT DOWN !!!!! THEY ARE CLOSING SMALL BUSINESSES ACROSS THIS COUNTRY EVERY DAY!! It's vile and disgusting!! Their "luck" is going to run out! EXPOSE THEM EVERYONE!”

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Posted 3 years ago

“Etsy used to be reputable site with lots of honest merchants. Now it is no longer posssible for those of us who got scammed by dishonest merchants to reach etsy, the scammers are on it! First time a merchant takes my money and bails is the last time I shop with Etsy. What a shame!”

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Posted 3 years ago

“Absolutely terrible to deal with as a customer aswell. Zero customer service.”

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Posted 3 years ago

“Raising fees again? Laughable. If you’re trying to drive small businesses away from Etsy then this is the right way to do it! Raising fees when the fees are extortionate as it is, Etsy is about the investors only now and making a quick buck off the hard work of independent businesses all over the world. We don’t need fancy marketing or extra staff or whatever bs excuse they use for taking such massive cuts of sales. what we need is the money we get paid for our work and not to be having to up our prices to cover the fees that are lining the ceo & investors pockets. Used to be a great platform but now it’s just another ruled by greed & capitalising off the makers who made Etsy what it is today.”

Helpful Report

Posted 3 years ago

Etsy is rated 2.2 based on 626 reviews