Login
Start Free Trial Are you a business?? Click Here

Etsy Reviews

2.2 Rating 623 Reviews
28 %
of reviewers recommend Etsy
2.2
Based on 623 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Visit Website

Write Your review

Etsy 1 star review on 25th January 2025
Anonymous
Etsy 2 star review on 21st January 2025
Evelyn
Etsy 1 star review on 18th October 2024
Alex N
Etsy 1 star review on 17th April 2024
A M
Etsy 1 star review on 7th March 2024
Mischa Pearson
Etsy 1 star review on 28th November 2023
Jo
Etsy 1 star review on 11th November 2023
Anonymous
48
Anonymous
Anonymous  // 01/01/2019
Everything was going smoothly—I placed orders without any issues. However, out of the blue, Etsy canceled my most recent order and suspended my account without offering any explanation. The lack of customer support or contact options is truly disappointing, and it reflects poorly on the company's attitude.
Etsy 1 star review on 8th July 2023 Etsy 1 star review on 8th July 2023
Helpful Report
Posted 1 year ago
Etsy sends out Renewal notices to their shopkeepers usually 2 weeks early. If you pay before the final due date you basically lose the overlapping time and they are double-dipping. IE: if you get a notice on July 1st for renewals on July 15th and you pay on July 1st then your ads are renewed from the July 1st date and you just lost 2 weeks of time from your previous renewal. Also never pay your fees to ETSY until the due date.
Helpful Report
Posted 1 year ago
Just use Amazon. Most items take 3-4 weeks to be Delivered. I'm still waiting, 6+ weeks later, for others. The nature of the company should be to provide fast delivery. It's just a pointless service and company. Stuff made my people at home, which is of poor quality and takes a months to arrive. Most customers would be ordering for a birthday or some kind of gift for someone. Waiting 6+ weeks is just mental.
Helpful Report
Posted 1 year ago
Etsy doesn't care about its sellers.PERIOD. Etsy charges lots of fees and provides no support for sellers. They have a Purchase protection program or something to this effect which never gets to be used. Your buyer breaks an item, you pay. Leaving this platform! A junk.
Helpful Report
Posted 1 year ago
VERY POOR PLATFORM. EVERYTHING IS REPORTED WHEN SELLING AND CUSTOMER SERVUCE IS REALLY BAD.MY MONEY 5K IS BEING HELD TILL DEC 2023 AND SHOP IS CLOSED FOR SOME FRAUD THAT REPORTED MY SHOP WHICH HAS NO VALIDATION OF WHO THEY ARE. THEY DONT VALUE YOU SO DONT WASTE YOUR TIME USING THIS PLATFORM. THERE ARE TONS OF PLATFORM THAT CAN BE USED TO SELL THINGS BUT DO NOT EVER USE THIS PLATFORM. OVERALL POLICIES DONT EVEN MAKE SENSE.
Helpful Report
Posted 1 year ago
I never received my order. Apparently it has been delivered. but without a tracking number it can't be traced. If I could give zero stars I would. Will never buy from Etsy again!
Helpful Report
Posted 1 year ago
Ich kaufe gerne auf etsy, man findet immer ausgefallene DINGE und nette Verkäufer, die einem weiterhelfen bei Fragen.
Helpful Report
Posted 1 year ago
Third party stole my money. Never sent anything. No longer sells anything on Etsy. How convenient.
Helpful Report
Posted 1 year ago
Worst experience ever.Already sent review but wasn't shown.Beware of this company
Helpful Report
Posted 1 year ago
Used to be a wonderful place for creative/artistic sellers and buyers.. Sold out to corporate types & is very, very different place from what it was. Not in any good way. So sad, we don't even engage anymore.. We see that as their loss... Likely they don't! Punk became a fashion like hippie used to be?! Oh hum!
Helpful Report
Posted 1 year ago
Hi , I had no issues with Etsy and Asgarts "metal fabrication company" they were both excellent. My grill arrived via FedEx in just 2 days to UK and is of very high quality, I don't understand the bad reviews there seems a lot , but I have only praise. 10/10
Helpful Report
Posted 1 year ago
I didn’t get my items and no respond from etsy. It’s a scam. They taking money for nothing
Helpful Report
Posted 1 year ago
Horrible experience as seller on Etsy. They closed my account with mentioning that I didn't pass verification. I provided all documents again, in better quality they kept silence for 7 days although promise to answer within 1-2 working days. Afterwards I tried to contact them to get to know what is going on, because I paid for my shop account and had one sale already. But they send me again template answer that - hey due to inconsistencies in your account we suspended it. They gave me 0 explanation on what happened, why was suspended what exact reason for it what paragraph I violated....still don't know. I kept asking please give me some explanation what is going on and how to fix it, but no communication from their side. Basically they suspended my account for what I paid already and gave me 0 explanation how to make refund how return money. Customer support just ignore you and try to push issue on other agent not to deal with you and not to help you.
Helpful Report
Posted 1 year ago
Chuffed my package has arrived 2nd class in 2 days. Smashing service Will use again. Punch and pickle. Thanks a lot Paul x
Helpful Report
Posted 1 year ago
200.00 for 4 cushion covers then hot with 104. 00 yat and duty charges. Should have been on invoice before purchasing goods. Very disappointed with this company
Helpful Report
Posted 1 year ago
O stars. Its a SCAM SCAM YOU WONT RECEIVE PRODUCT OR THE SEND DOGGIE PRODUCT. THE WONT REFUND. THEY SHOULD BE REPORT. THE ARE SCAMMERS
Helpful Report
Posted 1 year ago
As a small company making handmade furniture I stupidly thought etsy would be a good place to sell my furniture and all was ok for 2 months, then for some unknown reason the automated bots at etsy decided to delist all my products without warning or reason! They still have not contacted me as to why. So after 3 days of going around in automated circles, not a human to be found. (Handmade selling platform, ironic) I have closed my shop. A complete waste of my time and money. Do not try to sell on etsy they just don't care. It's an automated system set up only to make money, that's all.
Helpful Report
Posted 1 year ago
Closed my account after five years with no explaination. Kept my payments ! No customer service. Cant oppose scammers claims and had a tracked and signed for item refunded to the buyer as he claimed ge didnt get it ! It had the tracking on the order ! Loads of hidden charges. As a buyer gteat for scamming as a seller absolute nightmare now
Helpful Report
Posted 1 year ago
The most unfriendly old outdated CRM!!! if you are trying to list something here, wait until Jesus gets pregnant ...it took us 3 hours and two tutorials from you tube just to set up the payment page wich it was freezing and glitchimg over and over we did it on my computer and im two different phones Android and IPhone my goodness this Etst people wants sellers with listings or what.
Helpful Report
Posted 1 year ago
Sadly, I got not less option that 1 star for my Etsy review!. Scammers like Etsy are not common to find!. I bought an item from an Argentina's seller that I wanted to return and the seller (Gaucholife) agreed with that, providing the return information. The item cost me $300 shipping included and the return through Fedex or DHL will cost me more that $1,000!!!! THAT'S THE SCAM!!! THE ETSY RETURN TRAP!!! Obvioulsy, everybody (Etsy and Seller) were aware of this vicious final, leaving the customer with no option than keeping the unwanted item.
Helpful Report
Posted 1 year ago
Etsy is rated 2.2 based on 623 reviews