Etsy Reviews

Name: Etsy
Rating: 2.16

2.2 Rating 626 Reviews

28 %

of reviewers recommend Etsy

Company Reviews

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Metrics

2.2

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a top from a top rated seller on July 1, I received it on 7/11, tried it, found it weird fitting and scratchy, the armholes were to big and the cleavage a little too deep, even though it was my size, I thought "that's ok, they said returns were accepted", I contacted the seller and asked for a return, they said I could but I had to paid for it myself and they would refund me as soon as they got the item back. The next day I spent $10 sending it back on top of the $35 I already paid for the top, on 7/13 I received a notification saying my package was delivered, the time and the person who received it, I waited 2 more days but no refunds and no messages from seller, I texted them looking for answers and was ignored, they kept my money and the top on my dime. I tried to open a case with Etsy but they wouldn't hear me out until 7/20 because they have no problem taking my money immediately but they would take their time helping you. Tried the chat, they couldn't or wouldn't help either.”

Helpful Report

Posted 1 year ago

“I come at this from two angles, as a buyer and as a seller on Etsy, having experience with both. Firstly, as a seller, I honestly would not expect too much from Etsy. It has become largely geared towards low value items, print on demand, digital downloads, etc... Things that are purchased on a whim and can be shipped immediately. With the introduction of their 'buyer protection plan' there is no guarantee that even if your tracking for shipments state 'delivered' that a customer won't lodge a complaint that they have not received their purchase and file for a refund. If that happens Etsy 'could' refund and you will loose your product and your money. UNLESS you happen to be one of the few who have and continue to meet the requirements for Etsy's Star Seller Program. This is not a program that is obtainable on a reliable basis for anyone living outside of the USA. While it was presented as a system to allow buyers to selectively purchase from a steadfast set of sellers, it turns out that two of the criteria not shown to the purchasing public are a minimum dollar value and number of sales in a given period. So, if you are a painter who only turns out 1 piece a month and you only sell 2 of those in a three month period, you won't get star seller status. Even if someone paid $1million for the 2 you sold and you met all other criteria. Once again, it would have you considering turning to selling digital download prints of your work. Not something every artist wants to do. In discussions with other sellers, I would frequently hear them say that 'You need to treat it like a business to be successful there.' This made me laugh. If you wrote up a business plan that included Etsy as your only or main sales channel and took it to a bank to obtain a start up loan, no matter how good things look on your end of things the bank would laugh in your face. Not because Etsy has such a lousy reputation but because it is what it is. A third party selling platform that is not beholding to anyone but their shareholders. What and how they operate can and has changed on dime without notice and this is clearly stated in their TOU's that sellers agree to when signing up. Looking at this singular point only, no one can even attempt to 'project' sales and revenue from an Etsy shop. Every sale there is and should be considered supplemental or a 'bonus' only. I get why some would say that though when I look at who they are. They have already established a 'business' outside of Etsy and use Etsy as one of multiple sales channels. But you can not and should not factor Etsy in to any part of a sane 'business PLAN'. or consider it to be anything more than supplemental. If Etsy was in the practice of including sellers in their operational decisions then that would be different. But they don't. You should treat it exactly as you would selling on a site like eBay, because no matter what clever catch phrase Etsy uses on it's branding it is just another eBay. Secondly, as a buyer. I used to purchase a lot from Etsy sellers and still purchase on occasion. Unlike others, finding things using Etsy search has not been much of a problem. The problem is that the sellers I frequently purchased from are no longer there. Most have now set up shop on their own web sites or with Shopify or similar and I'm happy to make my purchases from there. A big 'X' for me has been some rather unrealistic price increases I've seen on Etsy. I'm not sure if it's the sellers costs and ad's that are driving that up but I have absolutely no difficulty finding many of the things I shop for elsewhere for far less with the same or better service. The incentive to spend time looking on Etsy has naturally declined as a result. Their switch to more 'instant' gratification products like print on demand and digitals isn't what I usually look to buy and I'm left feeling like I am no longer part of Etsy's target market. Not being able to quickly access customer service when needed is also a big 'X' for me. Actually speaking with a real person knowledgeable in the workings of Etsy seems to come only after several attempts at navigating through a dimly lit automated series of tunnels leaving you feeling exasperated by the time you get to the one that may or may not be the right one. Bottom line here is that it is comically ridiculous. If your purchase was not too expensive, I can easily see buyers just giving up and going away. Like I do. The good news is, that with Covid now over and Etsy being a general mess, it has prompted me to explore and re-explore both local shops and other online platforms and owner web sites that I would not have considered even looking for before. So it has opened up a whole new world for me and I can now say that Etsy is no longer my target shopping experience.”

Helpful Report

Posted 1 year ago

“I used to sell on this platform until they stole from me. I had a buyer dispute a purchase, this is fine, and disagreements happen. Within 7 days, Etsy took the money out of my account and refunded the buyer his money without expecting him to return my product back to me. I attempted to contact the buyer both directly by email as well as through the Etsy app multiple times with each communication including a prepaid return label with no luck. Etsy was NO help, so, I escalated things. I filed a police report for theft (see attached) and let him know I was going to consult an attorney & he would be liable for any & all collection expenses, OR, just simply return my stolen merchandise. After threatening civil action, Etsy paid me my money back then promptly cut me off. I sell on Ebay, Mercary & Poshmark as well and have never had this issue. I get returns, and any on-line business will. The difference is all of them require I verify the product made it back to me before they refund the buyer. Just be careful. Etsy is not afraid to take your money, give it to the buyer with ZERO expectations you get your merchandise back. I have tried to upload the police report, but, it wont accept a PDF file?”

Helpful Report

Posted 1 year ago

“Everything was going smoothly—I placed orders without any issues. However, out of the blue, Etsy canceled my most recent order and suspended my account without offering any explanation. The lack of customer support or contact options is truly disappointing, and it reflects poorly on the company's attitude.”

Helpful Report

Posted 1 year ago

“Etsy sends out Renewal notices to their shopkeepers usually 2 weeks early. If you pay before the final due date you basically lose the overlapping time and they are double-dipping. IE: if you get a notice on July 1st for renewals on July 15th and you pay on July 1st then your ads are renewed from the July 1st date and you just lost 2 weeks of time from your previous renewal. Also never pay your fees to ETSY until the due date.”

Helpful Report

Posted 1 year ago

“Just use Amazon. Most items take 3-4 weeks to be Delivered. I'm still waiting, 6+ weeks later, for others. The nature of the company should be to provide fast delivery. It's just a pointless service and company. Stuff made my people at home, which is of poor quality and takes a months to arrive. Most customers would be ordering for a birthday or some kind of gift for someone. Waiting 6+ weeks is just mental.”

Helpful Report

Posted 1 year ago

“Etsy doesn't care about its sellers.PERIOD. Etsy charges lots of fees and provides no support for sellers. They have a Purchase protection program or something to this effect which never gets to be used. Your buyer breaks an item, you pay. Leaving this platform! A junk.”

Helpful Report

Posted 1 year ago

“VERY POOR PLATFORM. EVERYTHING IS REPORTED WHEN SELLING AND CUSTOMER SERVUCE IS REALLY BAD.MY MONEY 5K IS BEING HELD TILL DEC 2023 AND SHOP IS CLOSED FOR SOME FRAUD THAT REPORTED MY SHOP WHICH HAS NO VALIDATION OF WHO THEY ARE. THEY DONT VALUE YOU SO DONT WASTE YOUR TIME USING THIS PLATFORM. THERE ARE TONS OF PLATFORM THAT CAN BE USED TO SELL THINGS BUT DO NOT EVER USE THIS PLATFORM. OVERALL POLICIES DONT EVEN MAKE SENSE.”

Helpful Report

Posted 1 year ago

“I never received my order. Apparently it has been delivered. but without a tracking number it can't be traced. If I could give zero stars I would. Will never buy from Etsy again!”

Helpful Report

Posted 1 year ago

“Ich kaufe gerne auf etsy, man findet immer ausgefallene DINGE und nette Verkäufer, die einem weiterhelfen bei Fragen.”

Helpful Report

Posted 1 year ago

“Third party stole my money. Never sent anything. No longer sells anything on Etsy. How convenient.”

Helpful Report

Posted 1 year ago

“Worst experience ever.Already sent review but wasn't shown.Beware of this company”

Helpful Report

Posted 1 year ago

“Used to be a wonderful place for creative/artistic sellers and buyers.. Sold out to corporate types & is very, very different place from what it was. Not in any good way. So sad, we don't even engage anymore.. We see that as their loss... Likely they don't! Punk became a fashion like hippie used to be?! Oh hum!”

Helpful Report

Posted 1 year ago

“Hi , I had no issues with Etsy and Asgarts "metal fabrication company" they were both excellent. My grill arrived via FedEx in just 2 days to UK and is of very high quality, I don't understand the bad reviews there seems a lot , but I have only praise. 10/10”

Helpful Report

Posted 1 year ago

“I didn’t get my items and no respond from etsy. It’s a scam. They taking money for nothing”

Helpful Report

Posted 1 year ago

“Horrible experience as seller on Etsy. They closed my account with mentioning that I didn't pass verification. I provided all documents again, in better quality they kept silence for 7 days although promise to answer within 1-2 working days. Afterwards I tried to contact them to get to know what is going on, because I paid for my shop account and had one sale already. But they send me again template answer that - hey due to inconsistencies in your account we suspended it. They gave me 0 explanation on what happened, why was suspended what exact reason for it what paragraph I violated....still don't know. I kept asking please give me some explanation what is going on and how to fix it, but no communication from their side. Basically they suspended my account for what I paid already and gave me 0 explanation how to make refund how return money. Customer support just ignore you and try to push issue on other agent not to deal with you and not to help you.”

Helpful Report

Posted 1 year ago

“Chuffed my package has arrived 2nd class in 2 days. Smashing service Will use again. Punch and pickle. Thanks a lot Paul x”

Helpful Report

Posted 1 year ago

“200.00 for 4 cushion covers then hot with 104. 00 yat and duty charges. Should have been on invoice before purchasing goods. Very disappointed with this company”

Helpful Report

Posted 1 year ago

“O stars. Its a SCAM SCAM YOU WONT RECEIVE PRODUCT OR THE SEND DOGGIE PRODUCT. THE WONT REFUND. THEY SHOULD BE REPORT. THE ARE SCAMMERS”

Helpful Report

Posted 1 year ago

“As a small company making handmade furniture I stupidly thought etsy would be a good place to sell my furniture and all was ok for 2 months, then for some unknown reason the automated bots at etsy decided to delist all my products without warning or reason! They still have not contacted me as to why. So after 3 days of going around in automated circles, not a human to be found. (Handmade selling platform, ironic) I have closed my shop. A complete waste of my time and money. Do not try to sell on etsy they just don't care. It's an automated system set up only to make money, that's all.”

Helpful Report

Posted 1 year ago

Etsy is rated 2.2 based on 626 reviews