“I ordered a Josh Allen jersey and received a Steelers sweatshirt. All emails were sent back to me when I attempted to contact them with the email they provided. So I disputed through PayPal. Fanatics forced me to pay the shipping costs to return the item I didn't order and is refusing to reimburse me for their egregious error.”
“I wish I had seen these reviews before I made my purchase. I ordered a customized Whitecaps FC jersey for my nephew on Oct 6. On November 9, I call to see where my order is. Turns out the item was returned to the warehouse, I was told the shipping address was wrong. However, my address was correct. Now, the item is out of stock. Fanatics won't locate my item and resend it. I needed to send this item from Canada to Ireland for Xmas. I ordered in plenty of time, but now that Fanatics messed up, I can't get this item at all. I am really disappointed with the customer service I have received and will not purchase with Fanatics in future.”
“I ordered a NY Knicks Jersey, I received an infant size small New England Patriots T shirt. I called customer service and they put the burden on me to package and reship their wrong item back to them before I received a refund or return. Also they said they "no longer have" the item I originally ordered, so now I'm stuck with an infant shirt and didnt get refund.”
“Ordered a Pegasus Navy Midshipmen 60 x 70 inches Cozy Blanket SKU 26300757 from Fanatics that was shipped from one of their "trusted partners". It is terrible quality - very thin. The Naval Academy school colors are navy blue & gold. This blanket is a lighter blue. Definitely do not recommend!!”
“Ordered 2 items September 3rd, was charged 17 dollars for delivery with a no later date of September 20th, that changed to September 25th. It's now October 4th still no order and no live agents to speak to. Careful folks don't get ripped off like I did. Sad thing is I've been a long time customer of fanatics.”
“Would give zero stars if it were an option
Fanatics.com suggest they provide “No hassle returns and refunds” yet that is exactly what they do. Make it impossible to get a refund despite meeting their terms of an unused product, with tags, original packaging and customer paying for return shipping.
Instead they send the same message in various emails stating you need to send measurements of the product and if they are at fault (ie it doesn’t match their measurement chart) they’ll refund you.
Stay away from this shady company!”
“False advertising I sent manny referrals but none was verified I put my word out talk to support before and after each time but never received cash truly unreliable”
“2nd time I've ordered from fanatics and all is well until the shipping process, you would think they are based in China, very slow and their estimated time of arrival for products are way off. This will be the last time I order from this company. The first time I ordered a product from them it took them 2 weeks for me to get my items.”
“Paid for one day shipping overnight. It's a day later and the order is still processing. If I would have known this, I would have never ordered a jersey and a decal sticker. Called customer service they're no help, terrible customer service. This company used to have good customer service but once they switch to call centers in the Philippines it's terrible now.”
“I had to contact customer service to find out status of order because courier company did not update tracking. Then find out product is out of stock. Why was order accepted if item is out of stock and why do I have to contact them to find that out?Fanatics Canada and Landmark Global are a joke. The only positive thing is the Customer Service Agent tried to help but her hands were tied. Nothing she could have done.”
“A truly terrible business. Buy your apparel anywhere else. They charge you non refundable shipping and handling (who charges a separate handling fee?) and then 9.99 return fee. Even when it is their issue.”
“I've used them in the past but now I feel like they just take orders and use people's money like interest free credit.
It's been since Dec 5th that I ordered 3 items. I call earlier this week and they said I'd recieve an email from UPS with updated tracking since Landmark only transports to customs when coming into Canada.
I never recieved an updated tracking and I just called again and now they tell me they will reissue an order for two of the items and a refund for the 3rd because it's now out of stock. It's been o er 2 weeks and I'm just finding this out now???
@Fanatics @Lids - Get it together. You charge good money for the products you sell so give your customers the service they deserve.”
“Worst customer experience ever. Ordered a Seahawks Throughback Jersey on Nov 1st with a Nov 24 estimated delivery date. Received an email on 11/21 notifying me that my jersey shipped. Fanatics never sent the jersey to the shipper and as it is a limited / special item, they won't /can't replace it.
Offered me a 30% discount coupon for a future order. Why would I order anything when they could not deliver on my original order.”
“Absolutely disgraceful company! Customer service is non existent and the little contact I have encountered with them has been helpful. I have emailed them several times asking for the order I bought for my young grandson and have been told it’s lost at a couriers & they can’t help any further. I’ve asked for my money to be refunded and they are now just ignoring my contact. I cannot stress how dissatisfied I am with the company and now have to pursue a refund with my bank. THEY TAKE YOUR MONEY and DO NOT SUPPLY the goods!! Beware”
“Most disastrous service ever.
The acknowledgment from Fanatics for my complaint took three emails and two tweets. They still haven’t refunded my money for the transaction that was made more than two weeks before. It’s been more than week since they accepted that i did not receive my order.”
“Horrible service was told my order did not go through so I did it again to receive two of the exact same orders then they charge you 10 to send things back. The size on the sweatshirt was suppose to be a medium women’s it fits my daughter so I called they credited me for my double order shipping to return but won’t credit me on the kids size saying I need to look at the size chart which clearly says it should more than fit me. So that’s my fault and I lose 10 bucks what a damn joke never ever again will I order from this place!!!”
