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Farfetch Reviews

1.5 Rating 278 Reviews
13 %
of reviewers recommend Farfetch
1.5
Based on 278 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 47%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Farfetch 1 star review on 11th September 2024
STEF
Farfetch 1 star review on 4th September 2024
Katie
Farfetch 1 star review on 5th August 2024
Anonymous
Farfetch 1 star review on 5th August 2024
Anonymous
Farfetch 1 star review on 5th August 2024
Anonymous
Farfetch 1 star review on 5th August 2024
Anonymous
Farfetch 1 star review on 5th August 2024
Anonymous
67
Anonymous
Anonymous  // 01/01/2019
Extremely disappointed!!!! I ordered a designer item (on sale) and Farfetch sent me the incorrect item (not once but twice). I was then brave (or stupid) enough to re order the item again…and eventually, some 2 weeks later, I was told the item was now out of stock. And I should expect my refund within 14 days. Outrageous!!!
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Posted 3 months ago
I bought a swarovski bangle from them and they just sent me a box nothing inside Im so disappointed and waste of time as I need it badly for nextweek!!!!! And it cost 207 euros! Jesus! Give me back my refund! Never ever buy in this online shop! Im traumatized now its my first time ever ever in my life to experience this!
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Posted 3 months ago
Refused a refund for faulty pair of shoes. Received a pair of shoes that fell apart after a few hours of wear. I sent it back to be looked at by the farfetch team who told me the fault was due to wear and tear. I don't think anyone who wears a pair of shoes for a few hours should expect them to fall apart, It's clearly poorly made and overpriced. Farfetch refused to give me a refund so I am pursuing a refund via my credit card company. Terrible service from farfetch. I will never shop with them again.
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Posted 3 months ago
Worst customer service ever. I never received my order and no one is replying to my emails/messages requesting for a refund
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Posted 3 months ago
This company is a scam! Don’t not buy from them! They sent me a bag without the belt! I should the review here before I made a purchase from Farfetch. 🥺
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Posted 4 months ago
Very bad customer service, awful return experience, no response to email or phone and no feedback whatsoever.
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Posted 4 months ago
I just compared dress photo from the Farferch website (top) with one on the official Versace website (bottom)... This...isn't the sam dress, I'm genuenly questioning if they are selling fakes now.
Farfetch 1 star review on 7th July 2024
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Posted 4 months ago
I have been a Farfetch customer for many years now, always happy with all of my purchases. But recently I purchased a Gucci bag from them, expecting the full luxury experience as always, including branded packaging and certificates. Unfortunately, the bag arrived in a simple carton box, wrapped in tons of white paper as if I ordered it on some Chinese website! I have paid for this bag €1.200 (the full price as it is sold in Gucci boutiques), so the least I was expecting was the bag to be in its original branded packaging, which incudes box, dustbag, tags and certificates etc. The only thing I got with the bag was the dustbag, and even that looked very questionable, since its color and material differed from the one I got in Gucci boutique! When I contacted customer support, their response was utterly dismissive: “We’re sorry to not reach your expectations,” and they blamed the brand for providing the item in this condition. Still, I don’t understand why do I have to pay the same amount for a designer bag wrapped in cheap paper that I would do for a bag bought directly from the store with all the branded packaging and accessories. Given the circumstances, they should have at least offered a partial refund for this terrible experience, or give me back my free delivery option since I had to return the item. They refused to do so as they believe that they did everything right on their side! They failed to deliver on their promise of a premium experience and provided inadequate customer service when I raised my concerns. I will not be shopping here again and urge others to be cautious if expecting a genuine luxury shopping experience!
Farfetch 1 star review on 2nd July 2024 Farfetch 1 star review on 2nd July 2024
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Posted 4 months ago
Disgusting service, I spent 700 euros in some shoes which I returned because they did not fit my wife size. They said they would not give me the money back because shoes did not meet requieremets absoluta joke
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Posted 4 months ago
Let me begin by stating that I am a platinum client of Farfetch, which has been my preferred website for shopping. Unfortunately, my recent purchases, where I tried new brands, did not fit, leading to returns. This is a common situation when buying clothes that don't suit due to size or style!!!!! However, I was very disappointed to receive an email from Farfetch threatening to restrict my orders or close my account. This response is unacceptable, especially considering my loyalty as a platinum client. Consequently, I will be pursuing legal action against them and will no longer shop with Farfetch. This is not how a any client should be treated.
Farfetch 1 star review on 27th June 2024
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Posted 4 months ago
I was sent an empty box ! Please if anyone else has this experience please help me file legal action !! I have read SEVEN complaints of empty packages! This is a CRIME ! & I feel helpless!
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Posted 5 months ago
FAR FETCH - https://www.farfetch.com/ - DON'T BUY FROM THIS STORE! It's a SCAM! I don't often buy myself new clothing or accessories, but lately something good happened in my life and I decided to treat myself. I concluded that, out of all the things in the world, I'd like to have a brown Salvatore Ferragamo belt. I could only find the model that I liked on farfetch.com. so, I ordered it from there. It wasn't cheap, but hey! #treatyoself. Around 2 weeks later I received a notification that my order is ready at the pickup point. I rushed to collect the package. It looked intact. Little did I know, inside the package was a little red box and inside the box... NO BELT! Just very expensive AIR! Definitely not what I ordered! I raised this immediately with this so-called store and a couple of days later customer service informed me that they cannot make the refund because on their side everything is fine - the item was sent. Check mate, Greg! You don't have your belt, you don't have your money, and you wasted your time. "Thank you for shopping with us!" So, the message to potential customers of farfetch.com - go somewhere else! Don't allow to get yourself played like I did! Cheers!
Farfetch 1 star review on 12th June 2024
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Posted 5 months ago
Farfetch return is a nightmare. Last time when i order something here.
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Posted 5 months ago
Awful experience and customer service. They do not believe the customer and have zero customer service skills. They sell their goods via boutiques who seem to have the final say on everything. They accused me of returning trainers that were worn. When I disputed this they were rude and unprofessional. DO NOT BUY FROM THEM!
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Posted 5 months ago
Order a $900 necklace and the box arrived empty - completely disgusting would never ever shop with them ever again they are a shameful scamming company
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Posted 5 months ago
I wish I’d read reviews for this company before ordering a pair of expensive shoes and a Gucci belt. I returned the shoes in the same condition I’d received them, but the partner company refused the return as there were slight creases in the leather. I couldn’t even fit my foot into the shoe as they were too small so I didn’t even put them on or walk around in them. I put them straight back into the box as they’d come. Even after explaining that those shoes must have been returned before and to provide me with photos of the shoes before sending them to me, they refused my refund and sent the shoes back to me. I’d also returned a Gucci belt at the same time as it was too big for me. Again I tried it on and then put it straight back into the box. It’s been a month now and no status update for the belt. I guess I’m out $1000… I will never order from them again. No wonder this company is going down the toilet.
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Posted 5 months ago
Do not buy from Fafetched! I bought a size small which was extremely large so I returned it the following day with all tags attached and bought a size XS. They denied my return without providing a reason and then when I tried to contact customer service they told me that my case was closed without providing a reason. This is the worst customer service I have ever experienced.
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Posted 6 months ago
Don’t bother. Shop elsewhere. Rude. Patronising. Deceitful. Obstructive. Unhelpful. You will wait a lifetime for refunds. And. On top of that. They mis label clothing. Incorrect sizing. Eg. I’m 32W. Ordered 34W as wanted baggy. And the jeans don’t go past your knees!!!!!! Go figure.
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Posted 7 months ago
Terrible company. Paid for a bag on sale, but the company canceled the purchase without notifying us. Send the goods refuse to argue that they have everything works perfectly, but here with this bag error and they withdrew. But two bags are still available. Money is not returned. In the support or bots or just stupid employees unable to solve the problem that occurred through the company's fault
Farfetch 1 star review on 2nd April 2024
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Posted 7 months ago
Farfetch had fraud with me inr 217446 don't invest There are fraud Please be care ful
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Posted 7 months ago
Farfetch is rated 1.5 based on 278 reviews