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Farfetch Reviews

1.5 Rating 307 Reviews
F
Happiness Grade
F

Refund - Difficult

28.57%
Industry Average
Terrible supplier.. doing their best not to refund you for your legitimate returns. I will never shop from them again, never…
posted 2 days ago - Eso
I asked for a refund.
posted 3 weeks ago - Luchford
Now, I’m asking Farfetch to either help me return the package from Georgia at their expense or refund my money.
posted 4 weeks ago - Lasha abashidze
I am now of the opinion that do not intend to refund a purchase I have returned and they acknowledged and simply intend to steal my money.
posted 1 month ago - Shabir Hussain
Farfetch claimed they couldn't offer a replacement due to their marketplace model, even though the item was still available, and instead insisted on a full return for a refund.
posted 1 month ago - Myrto
The refund has been refused based on the fact that the sole had some scratches on it.
posted 2 months ago - Anonymous
Terrible customer service, I've never received a refund!!! I was charged twice for an order on two separate credit cards.
posted 3 months ago - Anna
They wiped my account after I made a large order and sending a faulty product, delayed everything in resolving the situation, which is still unresolved and I can still not see anything in my account, I still have no access to do anything with my purchases or track any returns, and still no response in how to receive my refund for a faulty item I paid good money for!! I would NOT recommend shopping here, I have zero trust now.
posted 3 months ago - Anonymous
After taking careful consideration of all accounts, we are unfortunately unable to issue a refund or replacement of the item on this occasion.
posted 4 months ago - Anonymous
That I had to return the shirt and get a refund then reorder the shirt.
posted 5 months ago - Gail G