Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,841 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,841 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered 9 items from Fashion Nova on Dec 16 and they gave me a delivery date of Dec 22. When I didn't get the delivery on Dec 22, I looked at the tracking and it said it was picked up from the facility on Dec 22 with a delivery date of Dec 27. This was ordered as a Christmas gift and this has been completely messed up. I've reached out several times to get this rectified and no response at all. Extremely disappointing!”

Helpful Report

Posted 11 months ago

“I ordered 3 pairs of earrings and 2 pairs was broken when arrived There's NO NUMBER to reach Fashion nova or LIVE CHAT so I had to email them and they take forever to respond and still haven't issued my credit I WROTE them multiple times still haven't reached back out I will not be ordering from them again The absolute worst customer service ever!!”

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Posted 1 year ago

“This is the third time ordering from them and shipment took extremely long,,, and tried to email them several times with absolutely no response!!”

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Posted 1 year ago

“Always professional caring and sincere. Recommend Fashion Nova for. Online purchases as they have been positive and helpful for many years now”

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Posted 1 year ago

“I’m willing to sue this company for keeping my money and force a store credit on me”

Helpful Report

Posted 1 year ago

“Been waiting for my package for 3 weeks”

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Posted 1 year ago

“Horrible business practice. They save your payment information unbeknownst to you. I had over $200 in store credit because they do not give refunds. I placed an order and instead of the gift card being used they charged my card. I immediately contacted them after. Which they pretty much said we can't help you.I ended up getting the items and most of the order was poor quality and faded. To return items you have to pay $8 for a shipping label. Only correspondence is through email. Scam scam scam. Beware!! Shop elsewhere”

Helpful Report

Posted 1 year ago

“when ever I need to return an item, they only give partial payment, the item ordered was $39.99 and they returned $28.32, when I emailed them they never gave a direct answer only that the item may have sold out, and that I should refer back to their return policy, the item is $49.99 now and the only way to contact them is through email or robot I should say”

Helpful Report

Posted 1 year ago

“Placed an order for a good amount of items which were "delivered" a week later than they were supposed to, except their own delivery company driver stole my package after taking the "delivered" picture. This company refuses to acknowledge the issue with their delivery company and won't refund my order nor ship the items back out to me to correct the issue!! Extremely disappointed in how they treat their customers. If I ran my company this way I'd be out of business.”

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Posted 1 year ago

“For a month my package is lost and nobody is responsible, the courier (Dai Post) can’t help anything at all. They don't even contact me back. My issue gets ignored. Fashion nova doesn’t have real customer service (they use robot only) so I can’t talk to anyone when I face the problem. I lost everything, my feeling, my timing and my money and I can do nothing about it. The worst experience of my life.”

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Posted 1 year ago

“For starters I normally domt write reviews but they really made me mad. First their sizes are so off some stuff runs to big some to small I even read the size guide matched my size and it still was to large. Secondly they make you pay for shipping if you have a return which is bs. Lastly they give you store credit and not your money back which is also bs don't shop here!”

Helpful Report

Posted 1 year ago

“They took 2 weeks to ship my parcel after I placed my order and I paid for express shipping but they shipped standard shipping, and I can only talk with AI discussing about this issue And my parcel is gonna take 3-4 weeks to be delivered (I asked post office) so the process is gonna be more than a month, I’m not sure if they ship by air or ship by boat. It’s worst experience in my life, when I receive my parcels (If they deliver) I’m gonna delete my Fashion Nova account immediately. I’m disgusted too much. 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽”

Helpful Report

Posted 1 year ago

“Fashion Nova is a complete scam- the owner of the site is A billionaire with no morales, just loves ripping people off and getting richer! I placed an almost $400 dollar order worth of clothing over 3 weeks ago. It was sent out and then started getting all these weird updates from there super scam shipping company "Lasership" things like the weather issues are causing delay- it was beautiful all week. There was no contact number so I kept emailing Fashion Nova- all of sudden while im sitting at home I get a text your package has been delivered... Obviously nothing was at my door and they scammed me! Trying to get my money back now as I filled a claim with Paypal.. What a total POS company”

Helpful Report

Posted 1 year ago

“My order have been delayed for an unreasonable time in arriving. They took long time before shipping my order, had to contact them on several occasions before shipping my order. Didn't get to use the clothes i order for my trip. This was the first and last time I buy from fashion nova. Horrible!!!”

Helpful Report

Posted 1 year ago

“THIS IS THE WORST experience I have had with a company. I made 2 orders purchases , the first order was delivered to the wrong address and after emailing them several times during which they suggested that I was not telling the truth even when the picture of the delivery door clearly isn’t my address. The told me I should go ask my neighbors as if I worked for fashion nova. The other order which was delivered at the right address is missing over 10 items . After numerous emails, they are refusing to take ownership for the error, I am still to date without merchandise that I paid for. I am truly disgusted by their lack of empathy and just disrespect way they conduct their business. This was my first time ordering from them and until they fix this I with no end give review of my distaste. WORST DELIVERY WORST CUSTOMER SERVICE POOR BUSINESS ETHICS”

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Posted 1 year ago

“This company is a scam. I was fraudulently charged for which I did not authorize”

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Posted 1 year ago

“I ordered a package with a total of $194. The carrier placed the package on the wrong porch and took a delivery photo. In the photo you can clearly see the address on the house as “317” which is nowhere near my shipping address. The carrier advised me by email that they notified fashion nova that the package was lost by the driver. Fashionova refused to reship or refund my order. They repeatedly told me “the order says delivered” but never addressed that it was delivered to the wrong address. They showed no concern or regard. 2 weeks later and past my trip, I still have no package and they refuse to replace or refund. The photo with the incorrect address is big as day when you track the package. They asked for a photo of my house showing the address (even though my shipping address was obviously not 317 from the start). I sent the photo 4 times just for them to still tell me that can’t help me. Ridiculous scammers. I will never ever order from them again. I’ve never dealt with a company so this ghetto or shiesty.”

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Posted 1 year ago

“Do not order from these if your in the uk! They lost my parcel and basically said nothing they can do I need to sort it! Even though cost me £11 for delivery!! I complained and they and they offered me store credit! Like I would ever shop again I want my money back!! Messaged on twitter for them to Publicly say oh they will get this sorted for me and to dm them. To be ghosted since and not had any replies! shame on the brand I want my money back!!”

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Posted 1 year ago

“don’t order from fashion nova, just go to SHEIN. charge you for everything and when you need to something back they charge you and only give you store credit not your money back. this place is horrible I see why they was sued more than once. I can see a third law suit come through. DON’T ORDER FROM FASHION NOVA.”

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Posted 1 year ago

“do not buy here!! If you want to return or exchange something, they do not refund your money, they only give you credit to buy something else and most of the clothes are defective, horrible quality Fashion nova bad company 👎”

Helpful Report

Posted 1 year ago

Fashionnova is rated 2.0 based on 2,841 reviews