Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Stealers thats how I can describe this company. I made a payment for 2 dresses and never received a confirmation of orders. Try reaching out to them, but they said they could not see anything. I sent them my bank statement whereby it shows the debit on my account to them but they said they don't see anything. Poor customer service as it seems they are not interested and return my email for a 25% discount on next order. How could a company got money from you and say they don't see anything on their side. I'm still in contact with them hopefully either I get a refund or my items are being posted accordingly.”

Helpful Report

Posted 5 years ago

“Love to order from Fashion nova and I have being doing it for years. But the return process and costumer service when you call is horrible. And that was my first return ever. They are super rude and I would worry since even the big giants can fall. Btw it Took them 2 months to issue an e-gift even though I returned everything the next day I received my order with all tags attached and printed return slip. I have returned stuff to Europe and never had problems.”

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Posted 5 years ago

“Bought a shirt xl and came out looking like a size 3x”

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Posted 5 years ago

“Don’t waste your money, no free returns under $ 75 . The jeans didn’t fit me I wasted $50. The customer service at fashion Novak is horrible.”

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Posted 5 years ago

“Not happy with customer service 😔. If I had known that they do not have order cancellations I would have never ordered from them. Sometimes life happens and you have to cxl and order but I guess that doesn’t exist. I accepted my purchase and said I will ship everything back, I will wait but there is no refund 😔, the refund goes to store credit only. I could not believe this. So I guess I have to part ways with this company. I love it but I just can’t deal with that 😩.”

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Posted 5 years ago

“Never again would I purchase anything from them. They make returns really hard and they don’t even care to make it easiest for you either. Save your money and a headache and shop somewhere else!”

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Posted 5 years ago

“horrible customer service. you would think an ig brand that is as popular as FN would have good customer service and client relations. they don't care enough to check your items they send you to make sure that it is OK. and don't even think about contacting them after you purchase to adjust, make changes or get refunds. even if its their fault.”

Helpful Report

Posted 5 years ago

“I ordered a product almost a month ago and it never came. I had to buy another dress from amazon to arrive in time for an event. They have refused to refund me my money since they claim the delivery was successful, and now they have completely ignored me for almost a week.”

Helpful Report

Posted 5 years ago

“If you buy something , you have to pay to return it. I paid $8 to return $30 pants and besides that they give it to you in a “store credit” which I don’t want because they are not true to size. Also, items seem of poor quality. I would not recommend you buying. Save your time and money. I ordered twice the same product. All I wanted was to exchange and got charged for exchanging an item that I wanted for a smaller size.”

Helpful Report

Posted 5 years ago

“Great prices but why does my order always get lost. It says it is delivered but it's not. OnTrc keeps it or what? I hate going g through this. It's a headache.”

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Posted 5 years ago

“The quality of material is not the good one, but the delivery is really fast. They can do better.”

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Posted 5 years ago

“Out of 5 items only 2 fit. The charge for returning items is insane. My gift card for items returned was not applied to my order and the order was processed without my coupon code, or my gift card or authorization. I have sent two emails but will likely have to dispute with my bank because the company is impossible to deal with. Their shopping experience is an absolute nightmare”

Helpful Report

Posted 5 years ago

“Items was missing so I had to get a store credit NO REFUND! Customer service was rude and not sympathizing b/c of a mistake on their behalf! Will never order here again!!!”

Helpful Report

Posted 5 years ago

“They took my return and didn’t issue me a credit.”

Helpful Report

Posted 5 years ago

“I purchased a few things for the site a few months ago. I kept somethings and had to return some the “credit” was kind of fast a week tried purchasing something slashed in luck but this time waiting for s credit is taking forever!!!! Talked to 3 Duffy people 3 Different answers”

Helpful Report

Posted 5 years ago

“This company practices a Completely fraudulent business model. A fraudulent charge was placed on my account from this company (I.E. an online order I did not make) in the form of a significant amount. My financial institution instructed me to contact Fashion Nova directly to resolve the issue while the transaction was "pending." The company refused to void or even investigate the transaction , and I was hung up on twice while attempting to resolve the issue. Fashion Nova told me to "refuse the packages for a store credit." Fun fact, the packages are not even going to my address. Definitely a predatory company.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Order next day delivery (Extra $15) and it came 8 days later. Also got charged tariffs for over $60 on an order that was $120. Was not pleased and they did absolutely nothing in regards to it and blamed the shipping company.”

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Posted 5 years ago

“Never even got my order and they weren't going to refund me, it took about 5 months to get the issue solved.”

Helpful Report

Posted 5 years ago

“The shipping and clothing is always good.But I'm giving Fashionova a 1 star for their customer service rating.Its sad when you don't have a number to contact a business when you have issues..With emails, they really act like they don't care. And just say anything”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,835 reviews