Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is possibly the worst company known to man-kind! They forgot to ship me an item that I purchased. They only gave me a store credit back for the item the THEY forgot to ship and told me I needed to reorder it...hence I would have to pay a different sale price AND pay shipping unless I wanted to spend another $75. They only can be contacted via email (which I now understand because they have the worlds worst customer service and their phones would be ringing off the hook). They eventually told me that they would issue a refund for the item back to my card, which I never did receive after countless emails back and forth. It became such a headache that I just cut my losses and decided It was a lesson learned! NEVER shop Fashion Nova. EVER! If I could give them anything lower than 1 star, I would.”

Helpful Report

Posted 5 years ago

“Horrible customer service. They sent me an incorrect item and when I called to have the correct item shipped, that item was sold out and they only wanted to issue me a refund if I sent the incorrect item back. It’s unfortunate that they would allow a customer to pay for the shipping fee when it was their mistake that they sent me incorrect items that I did not order. Ridiculous.”

Helpful Report

Posted 5 years ago

“Never received my package Very bad service of shipping to Europe. I have never receive my package, as the shipping company Global Freight System first said me to pay 18 pounds more for the customs, but you just cant pay because their system doesnt work not online, not via bank, so the parcel couldnt be shipped. And the shipping company never ever respond neither on messages, neither on calls. And of course I cant refund my purchase. As said Fashion Nova they dont take responsibilities for shipping company, but the do have a responsibility to choose the right company. Worst service ever. Will never choose this fashion retailer again.”

Helpful Report

Posted 5 years ago

“This is by far the worst company ever. The size doesnt match order. Quality of the material??? Baaaad! Plastic looking non fitting clothesline. Cheap laces and once you pay, your money is gone🤐🤐🤐🤐”

Helpful Report

Posted 5 years ago

“Disgusting customer service, bad quality”

Helpful Report

Posted 5 years ago

“Disgusting horrible customer service”

Helpful Report

Posted 5 years ago

“I made 2 orders from the U.K and Fashion nova lied that they shipped and i should contact my courrier Yodel i have been in touch with yodel many times and they have told me fashion nova sent a pre shipment form only but not the actual order. its almost 2 months now like how the hell do you take people's money and lie about shipping their items when you didn't and when asked you keep lying some more? 2 orders really if it was one i would have said mistake but reading the reviews it seems us international customers are being scammed more and are seen as easy targets as we live far. My advice to anyone is STAY AWAY or if you have to shop use Paypal otherwise you will not get your items and they will never refund. Plus the customer service is terrible they just send generic emails with useless codes...WE WANT OUR ORDERS OR REFUNDS @FASHIONNOVA!”

Helpful Report

Posted 5 years ago

“RIP OFF MERCHANTS !!!! AVOID FASHION NOVA LIKE THE PLAGUE FOR YOUWILL GET SCAMMED!!! I ordered items almost 3 weeks ago. These fools did not have the decency to tell me tbe truth when I asked about my items. Oooh it's still in transit. Someone finally confirmed my items were lost in transit. Came time for the a refund. I got told i would be getting sore credit as they are a credit based company. I call BS!!!! if you are able top take payment via PayPal you should be able to refund the same way Fashion Nova, stop ripping your customers off. I will be pursuing a full refund you best believe it. AS I SAID DONT GET RIPPED OFF BY THESE SCAMMERS!!!!”

Helpful Report

Posted 5 years ago

“BEWARE EVERYBODY ORDERING FROM EUROPE! They have this new scam you pay shipping (while ordering) plus additional custom duties at your door when the package arrives. I ordered normal shipping but they automatically put express which I couldn’t change nor ask for since it’s more expensive. I had to pay 28 euros of customs duties in cash at my door, in addition to 19 euros for shipping. Almost the same amount my two outfits cost. And the clothes are made in China so beware! It’s cheap/poor quality! Fashionnova are a bunch of scammers, it’s a disgrace! I will never order from this website again.”

Helpful Report

Posted 5 years ago

“I have been shopping at Fashion Nova for years; long before all of the celebrity endorsements. Over the past year fashion nova has become very tacking, in the quality of their clothing and in their customer service. I have received dirty clothing, clothing with tears and strings hanging, and clothing that have not been sewn correctly. I have spent thousands of dollars with them, even turning other people on to them. However, at this point, I think it's time for me to take my business elsewhere.”

Helpful Report

Posted 5 years ago

“I will never order from fashion nova ever again I bought shoes from them the shoes were too small I was told by a fashion nova representative to return them and i wasnt getting a refund they were going to send me a coupon code and I could pick a bigger size shoe later to my surprise they are making me pay an extra shipping fee on top of the two shipping fees I've already paid I will never order from fashion nova ever again”

Helpful Report

Posted 5 years ago

“I ordered 3 dresses from fashion Nova and 1 of the dresses was ripped!!!! This is ridiculous!! It’s. A global company! & they are sending damaged items to their customers? Now they will issue credit but of course I don’t want the credit cause I’m not purchasing from this website again! They should refund our money back!!!!!”

Helpful Report

Posted 5 years ago

“I just want to start by saying I order from Fashion Nova a lot. I like their clothes but I have had some bad experiences. I once received to left boots, I emailed them and they asked me for pics. I sent them pics and never heard back from them. I still have two left boots I can't wear. They cost me 49.99, I believe. I also once received a bodysuit with a huge hole on the side, it cost me a little over 20 bucks. I didn't even bother to email them. I just ordered another and that one came in fine. The other issue I have, I noticed my orders take long to process than what they state on their website. They just sent me an email letting me know that the last order I placed is taking longer to process AGAIN. I usually order from at least twice a month. I think I am just going to stop! ORDER DELAYED Due to delays in our warehouse, we are still putting the finishing touches on your order. We’re as excited for you to receive your order as you are! While we don’t have an estimated ship date for you yet, we will be dispatching your order and sending you a tracking number ASAP. If you’d rather not wait any longer and would like to cancel your order for a refund or gift card, please click here and we will make every effort to cancel your order. Please note that we are unable ro cancel orders that are already in the process of being shipped. Of course, if you want to wait for your order, you don’t need to do anything. While we do not anticipate a significant delay, we will be monitoring your order - and if it doesn’t ship within 10 days of your original order date (and you don’t cancel prior to shipment), we will automatically cancel and issue a refund to your original form of payment.”

Helpful Report

Posted 5 years ago

“I received a email saying that 2 of my items weren't available. Did u put my cash back on my card”

Helpful Report

Posted 5 years ago

“I'm not leaving this brand until I exhaust my means to buy the items I want. They've got great delivery system and the ease of ordering online always make me go back for more.”

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Posted 5 years ago

“Whenever I thought fashion nova cannot add any more to their collection, they always generates more and surprises me with more pieces. New items are added every week and there's always something to add to bag. I love how easy everything can be processed. Great shop.”

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Posted 5 years ago

“The clothes are of high quality and the services are great. Shoutout to Jenny for recommending me this brand. It's very trendy and convenient.”

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Posted 5 years ago

“This brand is very particular with their style and fabrics used. The clothing is very comfortable and does not fade easily. The jean collection is my fave among all - they fit me like no other brand can. And I keep coming back for more.”

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Posted 5 years ago

“Deliveries from FN are always a pleasant surprise for me. I'm so pleased with the tops I purchased last week. It was a lovely fit and of very good quality. The items were fairly-priced, too. Your shop is a blessing. Thanks”

Helpful Report

Posted 5 years ago

“A place for myself - Fashion Nova. Finally, a place for fuller women like me in fabulous styles. I am happy with the services and the items are of high quality. Am extremely glad my parcel was delivered pronto. Thank you so much.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,835 reviews