Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I actually like one item i ordered but the others had issues. I could not walk in the first dress I ordered because of the design but the second dress was ok. The third dress had a defect which I had to fix myself and I had to pay an extra charge for my package to be left at another location. I am not please with this because I was not told of this extra charge. So now I am stuck with a couple items from this company that I cannot wear and it makes no sense to return them due to the shipping cost I would have to pay again.”

Helpful Report

Posted 4 years ago

“I placed an order since September 11th selected express shipping 2-3 business days. On Tuesday sent an email and the support responses and said that it’s still processing and when they ship it it will send an email to me. Mind you processing days is 2 days according to their site(tomorrow will make it a week) AND when the support responded back to me she said they would email me to some email address that isn’t even mine. So I still don’t know what is going on with my order.”

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Posted 4 years ago

“Missing a $200 package. I was excited to get the email saying it had been delivered but it was no where to be found. The company recommended checking with neighbors, friends or porch and still no where to be found. Sent an email about not seeing the order anywhere and no response. It’s past the 3-4 wait that is also recommended without a response which is super convenient considering you have to file a dispute within 10 days. If I could give a half star I would, such a bummer.”

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Posted 4 years ago

“This is the first time I had an issue with my package being missed. I don’t know if my package was ever delivered, it say it did but still haven’t received it. Don’t know if my neighbor took it or the delivery person drop it wrong apt door. No follow up who was the person to drop my package or who was responsible. Fashion Nova just decided to void my claim with no evidence or prove that it was delivered by who, where package was left and last person to handle my package. Very disappointed about the system and technology fashion Nova provide for ONLINE shopper.”

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Posted 4 years ago

“I received my order and 3 items were missing out of the bag! I sure do hope they respond to my emails quickly. And, with all of these bad reviews and people not getting their packages. I see a lawsuit waiting to happen!!!’”

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Posted 4 years ago

“Trash as hell”

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Posted 4 years ago

“Well I purchase an order and it was literally almost $300 and I accidentally picked the wrong shipment called customer service to have it shipped right away was willing to pay an extra fee and was denied of it and was told that they Couldn’t change the shipment is what I was told because it’s already been processed poor customer service horrible staff and I do not recommend anyone to purchase anything from them”

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Posted 4 years ago

“Also they never refund my money when I return the dress !!!”

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Posted 4 years ago

“I have ordered from fashion nova last year and years before . But it has been around a year they became really bad . Customer service is terrible they will never answer you just wasting time . Also if you are in UK do not order you have to pay for delivery from US to UK plus UK to your house ! And it’s £18 ... not worth it Waste of money . The worst is fashion nova don’t communicate .only automatic emails.”

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Posted 4 years ago

“I placed my order and the day it was delivered or the tracking stated delivered,it never showed to my address,I contacted them several times and they ended up not caring about the problem.Word to the wise,if you order from them be prepared no matter what;they are always right,not the customer.They suck!”

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Posted 4 years ago

“I will never order from you guys again I spent 134.94 and never received my package. You guys or crooked. People they are scammers. Don't waste your money”

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Posted 4 years ago

“I ordered 4 shirts and 2 pairs of jeans from FashionNova. They came, but the sizes were WAY off and my shirts looked like dresses. I then return my shirts and order them again but in different sizes, but they havent been delivered yet. (and I ordered them like a week ago)...”

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Posted 4 years ago

“I’m so angry I ordered my package 14 days ago. The tracking is a joke. It was supposed to be here on day6 & day 9, then it hasn’t moved I’ve called I’ve email multiple times you cannot get through to nobody on the phone,finally got through for me to be on hold for 25 minutes for an operator to answer and say oh no one can answer the phone & disconnect me. I reached out to the company that supposed to be shipping from they don’t know what’s going on either. DO NOT ORDER FROM HERE! it’s a joke. Celebrities make it look good, it’s so much endorsing of celebrities that make it look good for other people but nobody gets there stuff. WASTE SOO ANGRY. How could they make so much money and have such a crappy system?”

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Posted 4 years ago

“let’s start by saying if i could give you 0stars i would but they make you put a star.🙄 this is by far the worst online store ever. they took a week to give me a tracking number and when they did it was the wrong tracking number and the wrong delivery service . like damn you had one job and you can’t do that right. i will never order from them again. period!”

Helpful Report

Posted 4 years ago

“I paid for express shipping and I still have not received my order. On their website is said that I was going to get it by Wednesday, September 9th and still not even an email telling me the order was process. I called several times and their customer service was the worst. I get an email telling me the order is late but will still arrive as the promise date. I still don’t know the promise date. Worst customer service, shopping policies and overall worst shopping company.”

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Posted 4 years ago

“Tracker says delivered but I have yet to receive my orders. It’s been more than 2 weeks they also love to not reply to your concerns. Stay away from this scamming company. They’ve already been sued by the FTC this year for misleading advertising shipping and not giving refunds other than in store gift cards.”

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Posted 4 years ago

“I do not receive my order, and they do not care about my experience, i wrote them many emails and never get anything back...”

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Posted 4 years ago

“My daughter bought something by mistake from fashionnova when I tried to cancel the order moments after the company refused and said that they were only willing to give me store credit. Stay away, they’ll take your money any way they can get it.”

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Posted 4 years ago

“The worst customer service!!!!!”

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Posted 4 years ago

“SPEND YOUR MONEY LITERALLY ANYWHERE ELSE. I ordered 3 pairs of shorts from Fashion Nova. Received an email stating my package was delivered about a week later. I checked all over my property and didn’t find anything. I waited 3 days to see if it would show up, as instructed by the company, before reaching out to customer care. When it didn't, I send an email to customer care explaining the issue. Nobody responds. A few days later, I call customer care and am told the issue needs to be resolved by a separate department, and that this will take "up to 10 business days." 15 business days go by and still no word from anyone. Call customer care again. I’m told that the issue "has already been resolved" (despite nobody contacting me, of course) and that I can't get a refund since the shipping company is claiming they delivered the package, but that they're going to re-send a replacement package with two of the items and give me store credit for the third, which is now out of stock. I ask if they can send it to a different address this time to avoid the possibility of it going lost again. They tell me no, I can't change my shipping address. Uhhh Okay... So, the shipping company they use is called Ontrac, and it's total garbage. This time, they at least delivered my package, but they delivered it to the house two doors down from me for reasons I will never understand. Thankfully, the shorts all fit. Super cheap quality, but I was expecting that for the price. I use my store credit to buy a pair of leggings that were part of a matching set, and a pair of joggers. (quick fun fact: I'd originally had two pairs of joggers in my cart, but got a warning note on one during check-out that the dye included cadmium and lead, which are known to cause cancer. Very exciting!) Third time is the charm, right? Wrong. The leggings and joggers are actually delivered to my house this time, which was nice, but they neither of them fit, despite ordering a size larger than what I regularly am. Not only this, but they are EXTREMELY short and come up to almost my knees. I'm taller than average and most pants tend to run a little small on me, but this was just absurd. I've accidentally ordered pants from Asian clothing outlets that fit better than this. Seriously, Fashion Nova? So now, I'm out about $27 on pants that don't fit. Great, whatever. I'll just return them. Surely that shouldn't be a hassle, right? Wrong again! I go the website to view their return policy. This is what I discover: 1.) You have to pay for the shipping costs of your return, which is $7.99...yeah, even if you had NO CONTROL over the circumstances that lead to your need to request a return, it's still a flat rate of $7.99. Oh, your item is defective? Too bad, $7.99. Fashion Nova sent you the wrong items? $7.99, sweetie! 2.) You will under NO CIRCUMSTANCES receive any of your money back, and instead will be refunded in the form of an e-gift card. 3.) Items must be "unworn" and still be in their original packaging...yes, you read that correctly. If you had the AUDACITY to TRY ON an item of clothing you BOUGHT WITH YOUR OWN DAMN MONEY, only to discover it wasn't true to size...well, tough luck buddy. Fashion Nova ain't returning your money. You should have known better. Oh, and here's another fun one: I also learned during this excruciatingly inane process that the leggings I ordered were part of a matching set, and that if I returned them without the corresponding piece, which I did not purchase, I would not receive a refund. .... In what universe does it make sense to have a return policy that EXCLUDES individual items that are part of a matching set, while simultaneously ALLOWING customers to buy matching set items individually? Have I entered the Twilight Zone???? Did someone slip LSD into my morning coffee????? Am I high???????? I'm so done with this company. I'm out almost $30, but honestly, it's just not even worth it to me to deal with their bullsh*t anymore. I'm just spreading the word at this point in hopes that someone will read it and won't go through what I did. Everything from start to finish was so poorly handled, and their return policy is so blatantly criminal it’s almost laughable. Avoid like the plague.”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews