Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive been shopping with them since 2016 and i have never had a problem!”

Helpful Report

Posted 4 years ago

“this company is scam they will stole your money i make order no refund sent”

Helpful Report

Posted 4 years ago

“I think this company's reviews could be better if they displayed the size the model is wearing or inform customers sizes run bigger or smaller than normally. They offer you a credit, upon returning items. If I paid with a credit card or gift card, I expect my money to be returned in that same form. You are forcing a customer to buy from you again, which I stoppes shopping there. I'm constantly returning stuff and sizes are jacked up.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Atrocious. Argumentative and refusing to give my money back even after reporting them to better businesses bureau. For months I been getting stupid automated messages whenever I try to reach out to them. None of them knows what's going on. I paid for items I never received. Their clothing quality is absolutely terrible and cheap. I will never do business with them again. Do not support this scamming company”

Helpful Report

Posted 4 years ago

“My clothes supposed to arrive on 10 August and now already 4 days after and I emailed several times and have not received feedback. I need my clothing for my birthday. No one seems to answer this issue”

Helpful Report

Posted 4 years ago

“Still haven't received my order, been 3 weeks and my formal is coming up! Never buying off Fashion Nova again”

Helpful Report

Posted 4 years ago

“I'm not happy. I placed order of items ranging from $19.99 -$44.99. I was given a 40% off coupon code in which I was so happy I used. 2 items seemed defective and 2 didn't fit well and I want to keep the rest. Well I cant return because of the price they ended up costing after the discount. Thats ridiculous. The coupon should come off of the total and I've emailed FN 2x and they won't even respond. VERY POOR CUSTOMER SERVICE....BB BUYER BEWARE!!!!!”

Helpful Report

Posted 4 years ago

“The items that I purchased from them are of good quality. The only thing is there delivery service...very unreliable. Be wary that it could take 3 full weeks to a month of waiting for your items.”

Helpful Report

Posted 4 years ago

“After seeing that Fashion Nova no longer ships to the Caribbean, I will no longer be shopping with them. It makes no sense ordering clothes, send them to my mom in the US whereas she has to pay to send them to the Caribbean. Then I have to pay at my local post office to receive them. Also, Fashion Nova is fastly becoming porn site and I'm not interested in their clothes anymore.”

Helpful Report

Posted 4 years ago

“I am leaving a review because I had a TERRIBLE experience shopping on Fashion Nova. This would be my first time shopping with them and let me just say I am very disappointed, to say the least. For the last 2 days, I was selecting items that I'd like to buy because there was a BIG sale and I was doing a clothing haul so this means I took 2 days out of MY TIME to look for clothes that I really wanted. Let me just tell you that I wasn't even able to make a purchase! I tried using the app and it was glitching/freezing! Then, I tried using the website and it was doing the same thing. I tried very hard to make the purchase and even called customer service to help with troubleshooting but this wasn't helpful. The lady gave me a bunch of tips and was nice enough to give me a 25% discount but I don't know if it's worth it if I can't even use it. :/ I'm very frustrated because I really wanted the items. I'm a plus size girl and it's hard to find clothes my size especially clothes that are "cheap". I would've gotten these clothes on sale but we all know that didn't happen. :( To anybody struggling to make a purchase using their shitty app/website, just know you aren't alone. This is very shocking coming from a well-renowned brand like Fashion Nova. I honestly think this is ridiculous...I guess they won't be getting my money.”

Helpful Report

Posted 4 years ago

“Fashion nova is trash Fashion nova is trash ! Never received my package, yet it says status was fulfilled. They tried to give a gift card less the value I paid for. Trash trash trash !!! Will NEVER order from there again.”

Helpful Report

Posted 4 years ago

“I wouldn’t recommend this site to everyone after I order from them several times just to use my credit. The first time I ordered 6 items and only one was worth keeping for the price, the rest of the items were the poorest quality you could find and smell extremely like mold. I returned it BUT they DON’T want to return your money, they “only give you a gift card”. The second time I ordered just to expend the $204 they kept. I ordered 5 items ended up keeping 2 items. Again I ordered 4 items for the last time I thought, I just pay the shipping through Amazon-pay as I didn’t want to give them my credit card again. And, Do you know what they did? They charged the whole amount to Amazon. I immediately call them and after waiting for around 45 minutes I spoke to a guy who said: “Sorry to hear that but we can’t reverse it, but if I order the same items it will show as a double order then we will cancel an order and we will refund it to Amazon.” IT NEVER HAPPENED! They are beyond dishonest!!! I still have credit but they reduced $17 from it and of course when I called they hung up after 40minutes. I ordered one more time just to finish those $50 and they send me to pair of bikinis that are NOT AS IT WAS DESCRIBED. Absolutely thrash and I got a receipt saying “FINAL SALE.” Ya think? Obviously, they are very aware of what’s going on. Therefore I can’t return it. There are more reasons you should consider before purchasing from Fashion Nova: 1- While Fashion Nova does not work with factories directly BUT, its clothes have been made in sweatshops that paid sewers as little as $2.77 an hour and owed workers $3.8 million in back wages, the paper reported, citing federal documents and other sources. 2- They removed their negative reviews from their website. 3- They filter their bad ratings from the web. 4- Fashion Nova declined to comment about their company was based in China BUT the retailer recently said that it works with about 1,000 vendors, mostly in Los Angeles and China, who together manufacture enough products for it to release 600 to 900 new items per week. Where do you think they will get away paying $2.77/hour? Not here in LA. Do not support a company that is dishonest, violates human rights, and takes advantage of the ones that have no voice. If you have doubts just Google them is all there.”

Helpful Report

Posted 4 years ago

“My packaged was supposed to Arrive August 10th and I hasn’t arrived yet . I emailed them 5-6 times asking them questions and trying to see what’s going on . I ordered my clothes 2 weeks before hand because I knew I needed it way before my birthday . Tomorrow is my birthday and now I have nothing to wear”

Helpful Report

Posted 4 years ago

“After shopping filling up my cart to over $200 ready to check out, Fashion Nova tells me they have no shipping methods for me..not even standard. I’m tired of being disappointed by them and I’m over supporting them! Sometimes I’ll pay for express shipping and place my order in the right time frame, but my package won’t come overnight and I DONT get a refund !”

Helpful Report

Posted 4 years ago

“I ordered $200 worth of clothes and boots. So the day i recieved my package i got everything but my boots which were worth $50. I emailed them 4 times and still havent recieved my boots or refund/store credit. i wanna cry so bad!!!”

Helpful Report

Posted 4 years ago

“Says my package was delivered last night never came was never any delivery truck and no customer service that will pick up the phone so I have no package nor my money now what, never again will I order from here”

Helpful Report

Posted 4 years ago

“My order was refunded without me initiating it, placed another order using the gift card + more of my own money because the Discount Code was no longer valid. It has been 3 weeks even after using the AU$24 Express Shipping and Customer Service either doesn’t answer or sends me the automated reply. AU$650 GONE.”

Helpful Report

Posted 4 years ago

“Your clothing is so cheap and looks nothing like the pictures, the sizes are way off and the fact that you give store credit and not the money back shows how greedy this company is and how much u don’t care about your customers!”

Helpful Report

Posted 4 years ago

“Not even one star wore customer service. They stole money from me. I never got my package and never got the money. I am gonna keep posting telling all my friends who use to shop with u guys to stop. Worse company ever.”

Helpful Report

Posted 4 years ago

“I’ve never had a problem with fashion nova I’ve gotten all my stuff correct sizes so I’m satisfied thanks fashion nova🙂🥰”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews