Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FN's size charts make it possible for its customers to get their orders at the sizes they’re comfortable with. It’s accurate and they always get my size right.”

Helpful Report

Posted 5 years ago

“I give Fashion Nova one star for the quick shipping & low prices. I bought a couple simple items of clothing: a white long sleeve v neck onesie, a black long sleeve shirt, and a pair of mid rise ankle jeans. When I unpacked the clothes I was immediately disappointed. The white onesie top was thin and the stitching was frayed with loose strings poking out of the sleeves and neck of the shirt. The black top was probably the most satisfactory and it still felt incredibly cheap and was rather ill fitting. The jeans were made of a really rough and scratchy denim that has yet to soften after multiple washes, and the rips look cheap and ugly. I have worn the white top once and don't intend to do so again as it was practically see through. the jeans are itchy and not worth the money I spent on them. overall, I am really disappointed. I ordered simple staple items and they couldn't even get those right, so I certainly won't be ordering again. I would rather spend a little extra money and get something that is wearable, than go for a bargain and receive garbage. I would not recommend for anything but single use throwaway clothes that don't need to be worn for extended periods of time. also, it is very difficult to get a gauge on the actual shapes and cuts of clothing when every single model is shaped like Kim Kardashian. There were really only extremely curvaceous models or plus sized models and next to no representation for anyone in-between. If you are of average build, good luck trying to gauge how their clothes will look on you through the pictures they provide.”

Helpful Report

Posted 5 years ago

“FN’s eye and face palette are perfect for girls like me who is always on the go. I also travel a lot due to the nature of my work, so this handy palette is very useful in maintaining freshness.”

Helpful Report

Posted 5 years ago

“I like using makeup to make me look pretty but not be obvious about it. I like to look natural, so fashion nova’s nude palette is perfect for the kind of look I always go for.”

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Posted 5 years ago

“Fashion Nova has excellent customer service. Their helpful and quick responses make me feel like a real valued customer. They assist you until they know you’re satisfied.”

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Posted 5 years ago

“Worst customer service ever!!!! They are the ones who made the mistakes with my sizes, they a paid $22 to send back my return, because they need the tracking number as proof that you did send it. And almost a month later still nothing! I contacted and sent all the proof I have and yet they tell they don't have it!!! It's not worth it.”

Helpful Report

Posted 5 years ago

“I bought the neon joggers I had my eyes on on fashionnova’s activewear collection. The neon makes me feel like I’m fresh and stylish and it motivates me to keep on exercising.”

Helpful Report

Posted 5 years ago

“Fashionnova has one of the fastest delivery services I have ever seen so far. Next day deliveries actually come through the next day, Deliveries don’t typically take a week, and delays don’t exist.”

Helpful Report

Posted 5 years ago

“I’m a runner and I love fashionnova’s windbreaker lounge set. I run around different terrain for hours every day and the lounge set doesn’t look like it’s ruined at all.”

Helpful Report

Posted 5 years ago

“I received an order from you guys.The order that you guys sent had three pairs of jeans and the jeans were all 1X. could only fit one pair of the jeans.I confided in fashion nova to send me pants that were 1X like the other 1X pants I have from you guys that fit me fine. Fashion nova, the supplier, sent me,the customer, pants that are not the same size but say the same sizes on the jeans. I was told that you guys have different design jeans,so the sizes may vary after the fact from a representative. I stayed on the phone going back and forth with a representative,that was telling me,the customer, that I basically have to be okay with the situation and there’s nothing that can be done about it. Then on top of that,you guys are going to hopefully reimburse me on a gift card 7-10 business days after you receive my package that took me $18 to send to you guys. I was not in the wrong in the situation and I feel like you guys should be reimbursing my shipping both ways whenever you guys decide to reimburse me. I think what really has me upset is how you guys customer service handled the situation. Your customers are who support your company and if they’re not happy then you didn’t do your job. Also, when I called customer service the lady kept ignoring me complaint and kept making me try to accept what she was saying and she kept repeating herself and rushed me off the phone.”

Helpful Report

Posted 5 years ago

“Thanks to fashion nova’s efficient delivery service, I expect every single one of my orders to be quick orders. I’m never disappointed. That’s how reliable Fashionnova is.”

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Posted 5 years ago

“Fashion Nova has helped me acquire perfect, clear skin. I haven’t had an acne breakout in months, my pores are smaller, and my skin looks brighter and more moisturized.”

Helpful Report

Posted 5 years ago

“Fashion Nova’s customer service is great in that they’re able to address every concern I present them with and their answers are always very assuring, They also make sure to make me feel like I shouldn’t hesitate to ask them about anything.”

Helpful Report

Posted 5 years ago

“FN’s blazer dress is multipurpose. I can wear it on casual days but I can also wear it in my workplace where it blends so well. It’s very appropriate and it functions the way it’s supposed to: to give you a warm, subtle, cutesy look.”

Helpful Report

Posted 5 years ago

“I’m proud to be a future mom and I appreciate how fashion nova has clothes that aren’t ashamed of flaunting my baby bump. I can’t believe a fashion store has chic styles for pregnant women.”

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Posted 5 years ago

“FN’s No baggage eye masks are very effective. I’ve been working nights, and overtime is no stranger to me. Not to mention all the Netflix binges I do on weekends. I thought the bags under my eyes would be permanent until these eye masks made them vanish.”

Helpful Report

Posted 5 years ago

“Overnight shipping is real with fashionnova. I’ve heard so many shops telling me they can ship overnight but end up arriving the day after they are expected, Fashionnova delivers both their promises and your items.”

Helpful Report

Posted 5 years ago

“The dusty mauve I bought from fashion nova looks so elegant on me and I love the color especially because it brings out my skin color nicely. Fashion Nova does not kid around with quality.”

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Posted 5 years ago

“I’m trying on dresses and pants I bought from fashionnova for the very first time and I have realized how scary accurate their chart accuracy is. They all fit nicely on me and everything is properly tight or loose that’s perfect for my proportion.”

Helpful Report

Posted 5 years ago

“I noticed that Fashion NOVA always delivers their packages on time. Their transport is always timely and so far, in my experience, they’ve been consistently on time with my orders.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,835 reviews