Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I ordered from Fashion Nova on November 29th it’s now January 4 and I have not received any of my packages and not even an update from the delivery company OneLiveX. When I contacted Fashion Nova they told me to contact OneLiveX by email. The last thing I heard from OneLiveX was on 12/11 that my package has been delayed in Woodridge and is not yet with UDS.”

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Posted 3 years ago

“This is the worst customer service I’ve ever experienced. I ordered multiple items from fashion Nova back in November. They still haven’t been delivered and there is no tracking information. I will never spend my money with them again.”

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Posted 3 years ago

“My package is lost. The shipping company they use, you cannot even talk to anyone and it is only by email. Fashion Nova cannot even help at all either. It said my package was on the way 11/4/2020.”

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Posted 3 years ago

“My package been stuck in Woodbridge since December 11 can’t get in touch with no one about my package no reached out to me”

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Posted 3 years ago

“I ordered a pair of jeans on November 30th and they still haven't delivered. When I contacted them, they said the package had delayed and the date just keeps rescheduling every time I check. It's been over a month since I ordered, this is not acceptable.”

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Posted 3 years ago

“i live in the Caribeans and this is the first time i've ordered from Fashionnova and there's no disappointments i got everything i ordered and they're true to size and really good quality i'm inlove! 😍 only thing is they take so long to ship but worth it tho”

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Posted 3 years ago

“Shipment is stuck in one place since a month and no one is replying and they are telling me to contact dhl but it is fashionnova’s responsibility that I get the product.”

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Posted 3 years ago

““I am going to the BBB also. I ordered my daughters Christmas gifts from Fashion Nova on November 27th it’s now December 27th and I have not received any of my packages and not even an update from the delivery company OneLiveX. When I contacted Fashion Nova they told me to contact OneLiveX by email. The last thing I heard from OneLiveX was on 12/15 that my package has been delayed in Woodridge and is not yet with UDS. Now I put in my tracking number & that’s not even working anymore. I spent over $100 & I am not happy. I need answers right away.”

Helpful Report

Posted 3 years ago

“Package stuck in Wooddrige, IL since December 8th no way to figure out what’s going on or why I haven’t received it. Want a refund and never doing business with them again”

Helpful Report

Posted 3 years ago

“I placed two orders on Black Friday... whoever OneLiveX is have my package since Dec 11. Fashion Nova has clearly washed their hands as if we purchased from the Carrier. I am disputing these charges with my credit card company. Unfortunately some of my order was with a gift card so basically 100 gone down the drain. They will never get another order from me”

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Posted 3 years ago

“I ordered my stuff Nov 28th and I have yet to receive my order. Haven’t heard back from onelivex or fashion nova yet. But as I emailed them I probably won’t be ordering from them again because this is unacceptable. My stuff been in woodridge, IL since dec 11th. If I knew where the warehouse was I’d go there my damn self to get my stuff. They need to get rid of this carrier.”

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Posted 3 years ago

“I prayyyyyyy fashion nova look at these reviews cuz they never have to worry about me again Nd they can keep that lil ass $25 gift card first ordering Nd last”

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Posted 3 years ago

“I ordered on November 28th my package just like everyone else’s package is still in woodridge that’s crazy that all these packages just sitting in woodridge or are they? Fashion nova need to contact them to either ship the packages to the customers or send them back to fashion nova so they can be reshipped I understand fashion nova don’t want to lose money but we don’t either y’all took our money and we never got our package that’s not fair at all win for y’all but a lost for us!!!!”

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Posted 3 years ago

“I placed my order on dec 3!!!! I was supposed to receive some gifts for dec 24 and still nothing. This is horrible”

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Posted 3 years ago

“Soooo disappointed by fashionova and I really dnt know any company like that that does not have customer care,,no one to talk to and yet they took my money, this is unbelievable!!”

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Posted 3 years ago

“Order shipped 12/6/2020 and it is saying it is delayed and to contact OneliveX in IL. I have never had this issue before and I will not be ordering again. Can't get a hold of anyone at OneliveX to see what the issue is. I understand shipping is slow because of the pandemic but for a shipment to be "floating" out there in never never land with no explanation for almost a month. Unacceptable!”

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Posted 3 years ago

“Same story as everyone else. Ordered 4 items for Black Friday around November 23rd, now it’s been over a month and have yet to hear back. Have emailed various places through FN and onelivex and nothing. Can’t get ahold of anyone via customer service. Complete lack of care for their customers, clearly.”

Helpful Report

Posted 3 years ago

“The same as everyone else! I ordered from fashion nova on Black Friday and my package has been on IL since December 11th and still no response from fashion nova”

Helpful Report

Posted 3 years ago

“Same story all up and down the feed I see. I too ordered Fashion Nova for Black Friday and have yet to receive anything but the runaround. Package delayed in Woodridge since Dec 11. OneLiveX is horrible at responding so is Fashion Nova!.this is not how you guys do business. Your going to loose a valuable customer! Super Frustrating!!!”

Helpful Report

Posted 3 years ago

“Same story all up and down the feed I see. I too ordered Fashion Nova for Black Friday and have yet to receive anything but the runaround. Package delayed in Woodridge since Dec 11. I placed two orders one came by FedEx the one for this OneLiveX is MIA. I beginning to wonder if someone/people just got a hellacious new wardrobe and shut down”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews