Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“I places a order on June 26th and have been receiving updates from UPS (which is joke and worst shipping company ever) about when my package will be delivered. Both Fashion Nova and UPS need to do better when comes to servicing customer. I will not EVER order from Fashion Nova again and I will return all items because of this bad service.”

Helpful Report

Posted 4 years ago

“I placed an order in the 9th of June. It’s now 7th of July and it still has not arrived and I stopped receiving updates. I am due to fly away in 10 days and I worry it will not arrive on time which I’m furious about because I needed to take some of the outfits with me. I will never use them again.”

Helpful Report

Posted 4 years ago

“If I could give it minus 1000 stars I would , received belt that didn't look at all like pictures, like someone who did not know what they were doing sewed, it was completely lopsided, and had a hole in it, and they will only return your hard earned cash with garbage clothes, other clothes also had holes and made badly”

Helpful Report

Posted 4 years ago

“Bad quality, things always come broken or dirty.. contacted suport 3 times until they answered to say I had to complain within 7 days order arrive wich I did but they dont care. Better to burn money than to make a order from that place again..”

Helpful Report

Posted 4 years ago

“I should’ve researched this place more. My order still says ready for pick up. I’m not going to waste my time and just going straight to BBB. I have a billable rate and an hour on this would be 2 times more than product ordered. If it’s too good to be true; then it is...”

Helpful Report

Posted 4 years ago

“They’re to pricy and you don’t even get your moneys worth. The Material is 💩. And it’s not even true to size. Customer service is 💩too”

Helpful Report

Posted 4 years ago

“I ordered without recieving a confirmation..never shipped anything or recieved it and they took my money! Customer service never responds, i even went through better business bureau and NOTHING”

Helpful Report

Posted 4 years ago

“I’ve always ordered from them and I would receive it in 3 days tops. I’ve messaged customer service and normally they reply in hours they said 24 to 48 hours wtf. But it’s been a week and the more I see these reviews I’m freaking out. Y’all please go on Twitter and @ them and pop off like y’all are on here. They’re so quick to reply because it’s hurts them on their social media plat form and they can’t take it down like they would on Instagram lol.”

Helpful Report

Posted 4 years ago

“Didn’t know I was ordering jeans that’s rainbow brand not satisfied”

Helpful Report

Posted 4 years ago

“Terrible service!!! I tried to cancel the order or contact customer service to add a discount that some how disappear when I check out....but its impossible apparently if the coupon didn't go through then u could use it next time.....whattttt!!!!??? Plus no returns only store credit never ever I will order again!!!!!!!”

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Posted 4 years ago

“I placed an order on May 18,. To date, I have not received my order too bad !!!!!!!”

Helpful Report

Posted 4 years ago

“MAKE SURE YOU SELECT THE RIGHT SIZE!... I placed an order, literally after 2 minutes realized XS was the size and I need a LARGE. I know the Return/Exchange Policy but come on guys you haven't even processed the order you could have changed the size. So now I have to wait for my item to come in, generate a return label, send it back, wait to get credit then reorder the correct size. Ridiculous!!”

Helpful Report

Posted 4 years ago

“The jeans are for short girls only. I’m 5’8 and all there jeans expose my ankles. I inform fashion nova about this and they said this is impossible because there models are 5’10 which is a lie because there models are NOT 5’10. The jeans expose about 3-4 inches of ankle it’s very ugly and disappointing”

Helpful Report

Posted 4 years ago

“Wrong shipping code, lost in transit. I ordered a week ago, standard shipping, was advised it's on it's way, then was told it was delivered in the wrong city that for a date in "September 26th" we are in June. Not impressed.”

Helpful Report

Posted 4 years ago

“I placed an order with out receiving a confirmation email.. They deducted money from my credit card with no order confirmation!!! I’m disappointed AF.”

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Posted 4 years ago

“Discount policy is trash”

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Posted 4 years ago

“Never again! Ordered 6 items! Recieved only 3! Nobody answers from customer support. And out of 6 items they didnt send me two pairs of shoes and the most expensive dress in the order, but sent me stockings, lingerie and another dress. Ridiculous. BEWARE! U will be paying money for AIR and noone will contact you after to resolve the issue! What a disgrace! Dont order”

Helpful Report

Posted 4 years ago

“They get you excited about receiving your order when they let you know it's on the way and expected delivery date is within 3 or 4 days but in reality you don't get it until about two weeks later don't even bother checking the tracking history because it doesn't get updated.”

Helpful Report

Posted 4 years ago

“I tried reaching out and still trying about the incorrect credit they sent out for a return of some jeans that didn’t fit that I paid $46 and they sent out $2.01 ! I returned those since 05-26-20 and every email I get back they all say the same thing and after third email never responded back and I called and still couldn’t get in touch. Its disappointing because this is the first time I’ve had this kind of problem.”

Helpful Report

Posted 4 years ago

“I had a problem with a jacket and they paid me back and didn’t even ask my to shop the jacket back. The customer service was good considering it has such bad reviews. It took a few emails back and forth to sort it but I got there in end ....”

Helpful Report

Posted 4 years ago

Fashionnova is rated 2.0 based on 2,834 reviews