Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,835 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“Everything is in a very affordable price range with FN. My FN pile gets bigger and bulkier by the day. I always look forward to their items on sale and their new addition to the collections. There's always to look forward with this brand. Great services, too.”

Helpful Report

Posted 5 years ago

“This shop has the perfect items for me. It seems like all the jeans I've ordered were tailored just for me. The ease of ordering makes me want to add more to the bag. The delivery is fast, too. Great stuff, you rock!”

Helpful Report

Posted 5 years ago

“Ever since I started buying from FASHIONNOVA, I never looked at any other online shop after then. I mean, they got all I need, I'm sticking to this one. I've ordered two more tank tops yesterday, can't wait to get them. Great service team, by the way - really fast transactions.”

Helpful Report

Posted 5 years ago

“Everything from this brand seems to be well thought of and are products of hard work. The pieces seem to be made especially for the me. I love how FN had such a wide stock range. It's crazy and very impressive. The service is great, too.”

Helpful Report

Posted 5 years ago

“Just had a wonderful shopping experience with fashion nova last week. I'm so moving forward with this brand. The dresses are so trendy and hip. I wore the one I ordered last week at last night's dinner party. They all loved it.”

Helpful Report

Posted 5 years ago

“I'm breaking free from the stressful walks in boutiques and mall stores. I will be sticking with online shopping this time. Thankfully, FashionNOVA's got what I need. My go-to shop for months now. Great service, easy transactions, quality items. Love this shop!”

Helpful Report

Posted 5 years ago

“This brand truly speaks with who I am - from the hats, tops, and bottoms. I can always find something that suits my taste here. I'm an online shopper in FN for four months now and I'm satisfied with the fast delivery and quality items I get.”

Helpful Report

Posted 5 years ago

“It was my first time putting an order 2 weeks ago and I just have to say that I had such a wonderful time with fashion nova. The pieces are as promised and the transaction was very convenient. Right now I'm scrolling through the website for more finds. Thank you, fashion nova.”

Helpful Report

Posted 5 years ago

“Thank you for being my go-to shop. I don't know what to do without you. In all occasions I've been, I have always trusted your brand to get me through it. I fish compliments like I do it naturally. Glad I found you. You are awesome.”

Helpful Report

Posted 5 years ago

“I just received the three shorts I ordered on the weekend. They're all so lovely, I can't wait to wear them! Thanks, FASHION Nova.”

Helpful Report

Posted 5 years ago

“Sweaters are my definite favorites. I love every sweater this shop ever put out. The quality is so worth the price. The jeans are also of fantastic quality. And don't get me started on those leather shorts! So many good finds here.”

Helpful Report

Posted 5 years ago

“I just purchased two turtlenecks last weekend and I am so satisfied with their quality. It was my first time placing an order so I didn't expect much. FASHION NOVA exceeded my expectations - the delivery was fast and items are neatly packed. I'm one happy buyer.”

Helpful Report

Posted 5 years ago

“Great company with excellent customer care services. The branding is really good and the items are so nice and classy. Regardless of the season, fashionNOVA always have something good to offer. Plus a hassle-free transaction and delivery.”

Helpful Report

Posted 5 years ago

“I placed an order Saturday after noon, the order was delivered 2 days later. The shipping was amazing. When I opened my package, I noticed the pants were ripped. I took a few photos and went to bed. the very next day, I emailed support with photos and order number only to find out my item was no longer within warranty and they were not able to help me. They pretty much said: sorry but you must purchase another item" Way to treat a loyal customer. There go 30$ to someone else pocket and I have ripped merchandise on my hands. Thanks a lot Fashionova. #CustomerServiceOfTheYearA ward!”

Helpful Report

Posted 5 years ago

“Horrible quality . Not only that but My package contained DAMAGED ITEMS . The stocking were torn and there was one missing strap on the teddy. They never gave me credit back for torn item however customer service rep told me the code would be sent to my email. Still waiting for the code . Worthless”

Helpful Report

Posted 5 years ago

“I ordered a pair of pants and didn't recieve an order comfirmation, so I contacted help support . They did not help or show much support i answered the same questions four times just be ignored . Finally i did recieve my package , but i would have been less worried about it if thwy would of told me it was shipped out.”

Helpful Report

Posted 5 years ago

“I love FASHIONNOVA. It never takes long for purchases to be up and on its way. Love everything about this shop. The clothes, the prices, the staff & the service - very friendly and professional. Never sent anything back. I never had to.”

Helpful Report

Posted 5 years ago

“It's my first experience buying clothing online and it has been amazing so far. I was helped by the customer support at fashion nova and was given instructions on my purchases. How is that for service! In addition to the sweater, I ordered a pair of denim jeans that's a perfect fit and very forgiving, slimming my lumpy backside which is just what I hoped for. Have worn it for work and leisure and it works well for both. Amazing shop. All the best.”

Helpful Report

Posted 5 years ago

“My experience has been nothing short of wonderful.... easy to use site, beautiful clothing, quick postage and such easy returns. Few touches make it interesting and special. I had a fabulous experience with fashion nova, plus they deliver fast.”

Helpful Report

Posted 5 years ago

“I honestly don't know how you could make it any better - the service is incredible, the prices are reasonable, great range of clothes for all shapes, sizes and occasion - it's fantastic and I love it.”

Helpful Report

Posted 5 years ago

Fashionnova is rated 2.0 based on 2,835 reviews