Fashionnova Reviews

Name: Fashionnova
Rating: 1.98

2.0 Rating 2,856 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Something needs to be done about this sorry....... company. They are stealing our hard earned money and giving us pool customer service. They use lazerahip and they sux just as bad. Stop using covid-19 excuses for poor service.”

Helpful Report

Posted 3 years ago

“Why do you guys use lso now? They are HORRIBLE! They always say things are unable to be delivered but thats a lie. They dupped you guys into this bad contact where the customers are frustrated with no product. Please go back to a normal shipping company!”

Helpful Report

Posted 3 years ago

“Fashion Nova sucks just as bad as the horrible shipping company Lasership that they use. Lasership showed my package as delivered and signed for with some fraudulent initials. Door camera shows that no one came on my property all day and certainly didn’t deliver any package. Immediately put in for an investigation with Fashion Nova and Lasership and both said if package shows as “Delivered” no further action can be taken. I won’t do any business with Fashion Nova ever again and Lasership lives up to all the negative reviews they have!!”

Helpful Report

Posted 3 years ago

“Shipping your products through LaserShip knowing they have a 1 star review on the BBB is not good business. Unacceptable!! You shouldn't have to wait a month for a package.”

Helpful Report

Posted 3 years ago

“Fashion nova trash and for them to be making so much money but use a weak shipping company that tracking numbers never work I’m so confused…. Throw the whole fashion nova and LSO shipping away”

Helpful Report

Posted 3 years ago

“I won’t order From them again. Order is still waiting to be shipped and it was placed well over a week ago. I can’t even cancel it right now. I’m debating if I should just dispute the charges with my credit card company: I’m very disappointed.”

Helpful Report

Posted 3 years ago

“I never care to write reviews but l am so f%$#@ annoyed and frustrated with FASHION NOVA. l placed my order with them and only received 4 items out of 10 items. l have been trying to reach out but no luck. l feel like this is a scam. very disappointed no customer care at all. It sucks to be scammed by a company like fashion nova. will never buy from them ever :(”

Helpful Report

Posted 3 years ago

“I bought some items from Fasion Nova and the items were returned to them and they would not refund my money after they received their items back and had the Nerve to say they will send me a gift card for the amount i paid .Now listen I did not use a gift card to pay for these items why would you think it is ok to send me a gift card for the amount i paid for with credit card.So guess what i will not be ordering nothing else from you .....i am taken my business elsewhere bunch of SCAMMERS>>>>>>If I can rate them a -0 i would..never got a refund by the way or a gift card”

Helpful Report

Posted 3 years ago

“I haven't received my package from Fashion Nova!! I paid 120.00 and never received my package. It was supposed to be for my daughter birthday, and now she won't be able to get now because we don't have it. I am in the process to file a lawsuit against Fashion Nova. I will be starting it very soon.”

Helpful Report

Posted 3 years ago

“I purchased clothing items on November 26th which I also paid for express delivery it was supposed to be delivered December 1rst which was unknowingly canceled for no reason and I never received an email as to why they finally reached out after my many emails stating they will reship my items on December 14th which I know It won't come I lost out on $144.92 I reported them to bbb and I hope the news station gets my story about business that commit robbery to their customers I will no longer shop here please people go else where and shop with a better and trusted business fashion nova needs to be shut down for good scamming peons what they are good at never again”

Helpful Report

Posted 3 years ago

“As so many others who’s packages shipped with Lasership, I’m having all sorts of issues receiving my package. I placed my order on 11/14, and I haven’t even gotten an update since 11/19. On top of that there’s no way to get in contact with Fashion Nova. I tried calling, emailing, and using the “help center” that they offer, all to no avail.”

Helpful Report

Posted 3 years ago

“They are doing business with a shipping carrier called “LaserShip” that have HORRIBLE reviews (1 star) and are about to receive another negative review. Obviously Fashion Nova doesn’t care about the customers; no team member seen the negative reviews??? Nobody is receiving their packages especially in my city! How is the tracking information showing “Delivered” when I was outside at the time of delivery. Of course Fashion Nova policy is NO REFUNDS well they DEFINITELY should consider it. Obviously the shipping carrier are hiring thieves!!! Fashion Nova asked me to fill out a form and note if I want my items to be reship or to just receive a gift card. No way I want my items reship, I just want my money back. I will never order from them again and definitely informing people I know that like the fashion on Fashion Nova.”

Helpful Report

Posted 3 years ago

“I wish I could give less than one star. That the Worst company, I bought and returned a dress, without my consent, they told me I would get my refund in a gift card and I was supposed to receive the cord in a second. It been weeks and never received it. And they are unreachable. All this company does is steal money from people.”

Helpful Report

Posted 3 years ago

“Well I have a cart full of items. Something told me read the reviews! Glad i did. I will not being buying anything from Nova. Just sad to tske folks hard earned money and not deliver. I hope BBB shuts them down.”

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER! Made me pay for my own shipping return (£65) then tried to offer me a gift card because they don't offer refunds ? FASHION NOVA are scammers! They have left me £197 out of pocket!”

Helpful Report

Posted 3 years ago

“Never received refund. Customer service wont respond. I’ll never purchase from them again”

Helpful Report

Posted 3 years ago

“Double charged me aid $120! .Reached out to them and they refused to give me a refund. I do not recommend Fashion nova to anyone. THE SERVICE IS HORRIBLE !!!!!! SHEIN is much better.. Give you refunds and MUCH BETTER CUSTOMER SERVICE. Fashion Nova does not even take the time to response.. AUTO REPLY no phone lines either...”

Helpful Report

Posted 3 years ago

“Didn’t receive my order. Paid $145! .Reached out to them and they refused to give me a refund. I do not recommend Fashion nova to anyone. THE SERVICE IS HORRIBLE !!!!!!”

Helpful Report

Posted 3 years ago

“Celina Williams IS NOT LYING! I just reported them to the BBB because they raised their original prices to make it look like they were really half off during the sale; I went through an entire receipt to compare and the online original price of each blouse I’d purchased was double the l price shown on my receipt, to make it look like it was actually on sale. I cannot believe no one noticed this. I remember recently looking at their site and thinking “was this really that price before?! There’s no way” which prompted me to check my receipt”

Helpful Report

Posted 3 years ago

“I am having the worst experience with fashion nova. I placed an order almost a month ago. They claimed the order will be delivered in 10 days👏🏾 I am still waiting. I tracked my parcel it has been in Johannesburg for the passed two weeks🤦🏾‍♀️”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,856 reviews