Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UPDATE!!! So I ordered 11/28/2020 with the black friday sale. My package was supposed to been delivered 12/08/2020 fashion nova really sucked with the updates. So I called UDS and they said my package wasn't with them yet to call fashion nova and OFCOURSE they shut down their call center due to “covid” 🙄 12/13/2020 I looked on the fashion nova website again and noticed a little more information which was to basically contact onelivex. I emailed (onelivemedia.com) and they instantly replied back to me saying if the email I sent was regarding my package that my package would be sent before or on the holiday. I used my tracking number on the UDS site and my package was out for delivery. I just received my package a hour ago and I love everything in it. I always shop with fashion nova and they’re always quick to deliver my package I think it was just this black friday sale. Fashion nova needs to be better equipped and prepared when they do sales like 90% off.”

Helpful Report

Posted 3 years ago

“UPDATE!!! So I ordered 11/28/2020 and my package was supposed to come 12/08/2020 for my birthday which is today 12/15 but it was stuck at woodridge,IL. Today (12/15) I got my package I was able to track it through UDS once they received it from fashion nova. Ofcourse I had to contact onelivex and they instantly emailed me back saying my package would be here before or on the holiday. This is onelivex email: onelivemedia.com. Don't pay attention to fashion nova tracking because they are all off. Contact UDS and if they say they haven't got your package email onelivex. Best of luck ladies and gents I think we all learned a lesson here.”

Helpful Report

Posted 3 years ago

“I ordered my items on Black Friday! Still nothing! Says it’s delayed in Woodridge, ILL. I have never had a shipping issue with FN”

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Posted 3 years ago

“I will never shop with fashion nova again my package at onelivex you can’t contact them and fashion nova is saying it nothing they can do!”

Helpful Report

Posted 3 years ago

“Where in Woodbridge IL is my package!? I contacted fashion nova & oneliveX they are no help.”

Helpful Report

Posted 3 years ago

“I just want my money back at this point!!!!”

Helpful Report

Posted 3 years ago

“My package like many others has not been delivered. It has been listed as being in Woodridge, IL for over a week. No luck with reaching out to Fashion Nova.”

Helpful Report

Posted 3 years ago

“I ordered my order on 11/27 then on 11/29 I got an email saying my order will be delayed by 24-48 longer than usual. 12/2 I gotten another email stating my package has shipped and it’s on its way! On 12/7 I received an emailing stating my package will be delivered the next day on 12/8 . My package never came and when I go to track my order it says that my package has been delayed in Woodridge, IL. And to contact OneLiveX . There isn’t no number for me to contact them but I did contact fashion Nova about this on December 10th. My birthday was yesterday (12/14) and I was planning to wear what I ordered but couldn’t because it got delayed.”

Helpful Report

Posted 3 years ago

“WHY IS MY PACKAGE STUCK IN WOODRIDGE, IL?!?!?!? I have been waiting on this package. Since cyber monday.”

Helpful Report

Posted 3 years ago

“I'm a loyal customer!! I order Christmas gift for my daughter on 11/26/2020. Received my normal email that my order was shipped on 11/28/2020 ! Never received my order!! I have sent several claims regarding this issue. I even contacted United Delivery Service, who reports they never received the order and I should contact OneLiveX!! This is a JOKE right??? THIS IS UNACCEPTABLE!!! Now My daughter has nothing for Christmas!!! I really cant believe this!!!”

Helpful Report

Posted 3 years ago

“Did any of you guys have the number to OneliveX cause im boutta call to go pick up my package. Its been over two weeks and nothing. I haven’t even received an email nothing🙄”

Helpful Report

Posted 3 years ago

“I ordered on 11/26 and I got an email on 11/28 stating that my package was shipped. I later got an email on 12/2 stating that my package was to be delivered the following Wednesday. I haven’t gotten any updates since then. Now I checked and it says my package is stuck in woodridge Illinois and it is delayed that I should reach out to onelivex about my package. I called their phone number and they said that I need to email fashion nova escalations and onelivex support which I did and have still not gotten any response. Fashion Nova get it together or you will lose many customers. My hubby also ordered and his purchase was delayed as well. Resend packages if they are lost.”

Helpful Report

Posted 3 years ago

“I ordered 3 weeks ago and still don’t have an explanation for where my package is. I ordered this with enough time before moving. Now I don’t know when I will receive my items, they take your money and send standard template messages when you open a case. Refund me or ship my items. Never ordering from them again.”

Helpful Report

Posted 3 years ago

“I Never Got My Package And It’s Been 2 weeks”

Helpful Report

Posted 3 years ago

“I order from Fashion Nova weekly and I’ve never encountered the issues I am having now with shipping. My orders have been delayed in Woodridge, IL for weeks now. I have emailed UDS tracking whom stayed they don’t have the package and to contact Fashion Nova. I contacted Fashion Nova and I got a generic message about their shipping policies. I won’t be ordering from Fashion Nova anymore if they can’t get their shipping issues together. This is ridiculous it’s been over 3 weeks and I don’t have my items. I also paid for expedited shipping which was a waste of money. This is truly unacceptable!!!!!”

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Posted 3 years ago

“If you want what you payed for to ever arrive, then don’t order anything from these stupid f*cks because it won’t.”

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Posted 3 years ago

“I ordered $250 worth of clothes and i have not received it. Same thing with most of the ppl on here. NOOOOO PACKAGE and at onelivex. This is ridiculous.”

Helpful Report

Posted 3 years ago

“You guys sucks I’m never gonna buy from you. My order was supposed to arrive December 8 . Its stuck in Woodridge, IL. I wish you were honest and just say my order will be delayed then lying . Nova help sucks . I’m so disappointed. I’ve been buying from you guys for years. Never again. You get zero stars for terrible customer service!!!”

Helpful Report

Posted 3 years ago

“I ordered jeans on the 5th of November and I still havent got them 6 weeks later. I've contacted them, they have said it's coming and gave me an expired code for my next order. I have tried multiple times emailing them but no more replies.”

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Posted 3 years ago

“Terrible service 😡 more than 2 weeks delay”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews