Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

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“This place provides very crappy service. I ordered $150 with the item from this company and I never received it. First the claim was the shipping was delayed. Then 10 days later supposedly the item was left at my front door. When you can’t enter my building without a fob. Therefore they took it to someone else’s address and will not take responsibility for me not receiving my items. Horrible company did not order from fashion nova”

Helpful Report

Posted 3 years ago

“I paid extra for rush delivery. Wasn’t delivered on time. Sent to emails and haven’t heard back!”

Helpful Report

Posted 3 years ago

“My package was not delivered and Fashion Nova's staff is not helpful. They "do not take responsibility for items that are deemed delivered", even when it's not. It's a shame I'm not the only one who this happened to. Amazon would at least refund or send another one or at least have PROOF with picture that the package was delivered. Maybe FN should follow in their footsteps. With all the money spent and the low quality of their clothing, you'd think FN has enough profit to have better customer service.”

Helpful Report

Posted 3 years ago

“My order was said to be delivered to a "mail room". My condo community has an open unsecured mailbox area for which is accessible to all tenants and anyone who visits. My package was STOLEN, yet since the poor excuse for a delivery company (a private company chosen by Fashion Nova) marked it as delivered Fashion Nova has refused to refund or replace my items. I've been going back and forth with Fashion Nova investigation team and the delivery company since October 17, a day after the package was allegedly delivered. No one wants to take responsibility for the negligence. I will no longer be patronizing their establishment and I will encourage others to stay clear. They do not care about their customers concerns, but why should they. Especially after receiving the payment. The picture I am providing is the same picture I provided Fashion Nova. Let me know if this is a Mail Room?”

Helpful Report

Posted 3 years ago

“There clothes runs way too small. If you selling clothing for small waist thick thigh women especially jumpers please have elastic in waist so we can pull it over our thighs. Now I am a large size 12/13. Fashion nova large is way to small and xl can barely fit. Please resize your clothing appropriately. I still order but if it's too small I just pass it on. The return process is a hassle”

Helpful Report

Posted 3 years ago

“Fashion nova never delivered my items. Apparently, LSO their delivery service steals items and ur items never comes. Then, fashion nova makes u jump through hoops to get a refund from items that were stolen by the delivery service. I wrote to fashion nova and told them they needed to get rid of LSO and only then is when I got a refund. They could be a reputable clothing line if they ditch LAO delivery”

Helpful Report

Posted 3 years ago

“I honestly don't know why I even shop here. If you're an apple shaped plus size girl, you can forget ordering anything from this website. You have to PAY to return the stuff that doesn't fit. THEN you don't get your money back. You get store credit which is useless when NOTHING FITS.”

Helpful Report

Posted 3 years ago

“I ordered from Fashionoova, not Fashionova. There is a difference. All my clothes were too small and very cheap looking. My order was $95.68. I requested a refund and they told me they would only give me $40.00. That is highway robbery. I will never order from them again. #lessonlearned”

Helpful Report

Posted 3 years ago

“They steal your money now be careful. They stated to me in an email they received my return but refuse to give me back my money/credit for it. It’s been 3 weeks now and I still haven’t received anything. Just a warning for you all.”

Helpful Report

Posted 3 years ago

“Customer service extremely horrible.”

Helpful Report

Posted 3 years ago

“I've been waiting or my order since the 29/09 it is now the 3/11 and i have not had any tracking updates since the 21/10 and there is not estimated delivery date it just says TBD. Their help center sucks i;m not able to email them and none of their options relates to my problem. Shipping was advised to take 5-12 business days and its a very large order.”

Helpful Report

Posted 3 years ago

“Zero stars if I could. Been ordering from here of couple years. Never had I had issues with my packages not delivered but until now. The company they use for delivery is just awful. My packaged was marked delivered but it wasn't. I have camera at my front door. Then the next day a lady from a couple of blocks away says here's your package, I seen the guy just throw your 2 packages on the side of the street. If it was for her I would be out 200$. Don't order from fashion nova there's 50 /50 chance you'll not get your package. And to top it off fashion nova doesn't replace or refund for items marked delivered even if they weren't. Sadly I will no longer order from here.”

Helpful Report

Posted 3 years ago

“They never delivered my order and then wouldn’t refund my purchase”

Helpful Report

Posted 3 years ago

“I ordered and paid an extra $14.99 for rush shipping (next day) and still have not yet received my package this is day 5.”

Helpful Report

Posted 3 years ago

“Very disappointed with the customer service I received. Ordered over $200+ worth of clothing only to stop receiving updates on the 13th. Was told to contact the shipping company if I wanted to make a claim. Then I contacted the shipping company to only be told that I had to contact Fashion Nova! Very VERY unhappy with this as I STILL HAVE NOT received any sort of help/resolution. Have never had this problem with them before but I can gladly say that I will NOT be ordering from them again. Waste of money and time.”

Helpful Report

Posted 3 years ago

“Ive ordered from Fashion Nova so many times and never had an issue. I had a $200+ order and suddenly my package was "delivered" but nothing was delivered. I reached out to Fashion Nova and the tracking company (lashership) and apparently I cant get my money back or even a credit to reorder my lost items. I have never had this problem before. If you want customers to continue shopping with you, then maybe get a better shipping company or allow refunds or credits for missing items. Super annoying never shopping there again.”

Helpful Report

Posted 3 years ago

“Shipping takes a long time, estimated delivery date keeps changing, was suppose to receive package Four days ago.”

Helpful Report

Posted 3 years ago

“Cheap clothes that fit weird and fall apart after wearing them a few times. Very uncomfortable material and to return them it cost US money. Just more cheap fast fashion.”

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Posted 3 years ago

“Can’t get a refund”

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Posted 3 years ago

“Lost my whole order refused to have any contact information! The "online set up" doesn't work at all! They are horrible!!!!”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews