FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem ordering and the materials arrived on time”

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Posted 4 years ago

“Simple to order, delivered earlier than quoted and exactly what I expected”

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Posted 4 years ago

Hi Brian, many thanks for taking the time to leave us a review. We really appreciate it. Hope to deal with you again in the future! Kind regards, FibreGlassDirect.

Posted 4 years ago

“Very fast delivery! Very good price. Thanks very much. Look forward to dealing with you again.”

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Posted 4 years ago

Hi Fionn, wow, thank you so much for your kind review. Much appreciated! Kind regards, FibreGlassDirect.

Posted 4 years ago

“Fibreglass Direct is an excellent company to deal with. Unfortunately their delivery company is taking Covid precautions to a ridiculous level, to the point of being mocking. We all have brains, lets use them. Including the infant that came up with the delivery strategy.”

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Posted 4 years ago

Hi Stephen, many thanks for taking the time to leave us feedback. We really do appreciate it. I have noted your comments to review with our delivery partner. Many thanks again. Kind regards, FibreGlassDirect.

Posted 4 years ago

“I understand delays due to COVID but waited over a week since was told was dispatched with all items only to chase up and get told we will dispatch today as did not have all items in stock. Hopefully this is just a one off bad experience and lack of communication”

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Posted 4 years ago

Hi Andy, we're really sorry for the delay in getting your order to you. This is definitely something that is out of the ordinary for us and we really do appreciate your feedback. It's something that I will pass back to the team. Hopefully, we can exceed your expectations on the next occasion. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Great service fast dispatch good communication”

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Posted 4 years ago

Hi Barry, many thanks for your kind review. We really appreciate it! Kind regards, FibreGlassDirect.

Posted 4 years ago

“A very good company, I buy online today and collect the goods in half an hour, I recommend FibreGlassDirect to everyone”

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Posted 4 years ago

Hi Andrzej, many thanks for your kind review! We were delighted to be able to assist. Kind regards, FibreGlassDirect.

Posted 4 years ago

“SORRY BUT CANT REVIEW AS NOTHING RECIEVED YET :-( update . order received today all present and correct. :-) ;-”

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Posted 4 years ago

“Good service, fast delivery. Product very good.”

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Posted 4 years ago

“Five stars, quick , great product”

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Posted 4 years ago

“Good product Excellent service”

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Posted 4 years ago

Thank you Charles, we appreciate your kind feedback! We hope to work with you again in the future. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Order has been damaged in transit. Also no fibreglass matting included in order. Please call me 07870117423”

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Posted 4 years ago

“Easy site with good info, fast delivery, all looks good.”

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Posted 4 years ago

Hi Martin, many thanks for taking the time to leave us a great review. We really appreciate it. Kind regards, FibreGlassDirect.

Posted 4 years ago

“These guys were very helpful with lots of free advice. Highly recommend using them.”

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Posted 4 years ago

“Easy to follow Web site Easy tracking and delivery”

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Posted 4 years ago

“A Brilliant Company. Very helpful and provide an excellent service. Quick delivery and the cut to size service is an excellent added bonus. The only negative comment I could make is that I had to request my offcuts (which I didn't know at first) which was almost a full sheet. However once I had discussed this everything was sorted out very quickly and painlessly. I would highly recommend Fibre Grid to everybody and will only be buying my flooring from them.”

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Posted 4 years ago

“Whilst I am very happy with fibreglass direct, I am very disappointed with the delivery service being used. Pallet line were great, delivered day after despatch. XPD are rubbish, picked up the day after which was Wednesday, I received a text on Monday morning to say delivery would be in afternoon. No show and tracking still shows no update from then. Waited in for 2 whole days now, no reply from my enquiry, so no idea when or off it is going to arrive. Cowboys. I won’t order from here again if they still use XPD”

Helpful Report

Posted 4 years ago

Hi Keith, many thanks for taking the time to leave us some feedback on the experience you had. We really do appreciate it. I'm ever so sorry that the delivery did not come as stated and it is something that we will be taking up with our delivery partners. Unfortunately, our couriers have been under increased pressure during COVID but nonetheless we completely understand your frustrations and will be taking this up with them. Many thanks for your patience. Kind regards, FibreGlassDirect.

Posted 4 years ago

“Great customer service, I placed a order then realised I needed more, made a call and they advised me how to add to the order so as not to incur a second shipping cost. All arrived in in time and in good order Thanks”

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Posted 4 years ago

Hi Alun, many thanks for your kind review. Much appreciated! Kind regards, FibreGlassDirect.

Posted 4 years ago

“Excellent service and quick delivery was only waitin a few days even with covid 19 .will defitenly use this website again”

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Posted 4 years ago

Hi Denise, what a lovely review. Thank you so much, we really appreciate it. Kind regards, FibreGlassDirect Team.

Posted 4 years ago

“All went well until the order didn’t arrive. Please advise urgently when the order will arrive. We are unable to track because the App depose this recognize the consignment number”

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Posted 4 years ago

Hi Roy, Many thanks for your review. I'm sorry to see we only made it to 3 stars! We're always happy to track orders for our customers. As per our website, orders are taking 5-6 working days to get delivered during this pandemic. Part of your order was scheduled for delivery today which is still in the timeframe for our delivery schedule. I've gone to the couriers to confirm an exact time for you and will drop you an email as soon as I hear back. Kind regards, Karen

Posted 4 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews