FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficent service, items exactly what i was looking for. Thank you.”

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Posted 3 years ago

“Good advice and quick delivery”

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Posted 3 years ago

“Great service on products and delivery”

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Posted 3 years ago

“Amazing company will be ordering a lot of stuff off them”

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Posted 3 years ago

“Excellent service, speedy delivery of all items ordered, will definitely use this company again.”

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Posted 3 years ago

“Sending a survey out when I haven't received my products as courier company has not delivered it three times is probably not going to get the best feedback.”

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Posted 3 years ago

“Excellent Product Excellent Service Can't recommend more highly”

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Posted 3 years ago

“Delivery was left by the door. Decent enough service, good quality products. The glass I've ordered came folded, I really hoped it'll arrive on a roll making things a lot easier, at least in my case. Also there could be an option to choose the amount of catalyst for the resin ordered in case of colder environments and conditions the resin has to cure in.”

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Posted 3 years ago

Many thanks for your review and your valuable feedback. Depending on the volume ordered for the glass matting, it can get quite expensive to ship the matting on a roll as opposed to folded for smaller quantities. It is, however, something that we will take on board! Also noted with regards to the catalyst. Thanks again for your feedback, we really appreciate it. Kind regards, FibreGlassDirect.

Posted 3 years ago

“It was the fastest product ever delivered to me, two to three working days and arrived on time, Exelent service thank you. I'm not pleased about the extra tax”

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Posted 3 years ago

Many thanks for your review, it is much appreciated by the team here at FibreGlassDirect. There shouldn't be any extra tax in relation to your order, only VAT at 20% which would always be charged and detailed on the checkout page. Great to see that your products were delivered so quickly. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Exactly what I ordered, quick efficient and fast delivery”

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Posted 3 years ago

Many thanks for your kind review! We hope to see you again in the future. Kind regards, FibreGlassDirect.

Posted 3 years ago

“excellent service with prompt delivery ..highly recommend”

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Posted 3 years ago

Many thanks for your kind review Philip, it is greatly appreciated by our team. Hope to see you again in the future! Kind regards, FibreGlassDirect.

Posted 3 years ago

“Excellent. Ordered and delivered within 2 days. Would definately use again.”

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Posted 3 years ago

Many thanks for your kind review, much appreciated by the team at FibreGlassDirect. Hope to see you again in the future! Kind regards, FibreGlassDirect.

Posted 3 years ago

“The description on the Web page was detailed for the pond kit, easy to select the correct size and arrived within 48 hours of ordering. Yet to apply due to the cold weather!”

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Posted 3 years ago

Hi Graham, many thanks for your kind review. Delighted that you were able to get the products and information you need for your pond. If you need any help with installation advice, don't hesitate to get in touch. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Excellent service, ordered them and the next day it was on a truck headed my way. Good quality materials, excellent price. Very happy.”

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Posted 3 years ago

Hi Craig, many thanks for your kind review. It is greatly appreciated by the team! Hope to see you again in the future! Kind regards, FibreGlassDirect.

Posted 3 years ago

“Got exactly what I ordered and delivered on time. Plenty advice too.”

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Posted 3 years ago

Hi Paul, many thanks for your kind review! Glad to see everything went ok with your order. Hope to see you again in the future! Kind regards, FibreGlassDirect.

Posted 3 years ago

“Excellent service with speedy response and delivery. product 10 out 0f 10”

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Posted 3 years ago

Many thanks for your kind review, much appreciated by the team at FibreGlassDirect! Hope to see you again in the future!

Posted 3 years ago

“All items delivered as ordered with good post order delivery information. Two problems though: Most of the 70m fibre glass roll is unusable as it is only about 15mm wide or less in places. The grey topcoat deliveed is labelled as 'budget topcoat'. What does this mean? What are the limitations of budget topcoat. Was not aware I had ordered budget stuff.”

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Posted 3 years ago

Hi Trevor, many thanks for your review. We really appreciate your comments. These have been passed back to our team. I can assure you that the product you received was the correct topcoat. This is an old naming convention that has to be updated. We have also raised the glass bandage quality concerns with our supplier. Thank you again for your feedback, it helps us to continuously improve and it is much appreciated. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Great service great products great prices. Amazing to get proper surfboard resin at a great price. Delivered promptly to your door. Strong laminates , clear glass jobs. A great all round resin. Thanks to Fiberglass Direct we are living the dream...”

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Posted 3 years ago

Hi Mark, many thanks for your kind review! Glad to see we're helping to make dreams come true! :) Hope to see you again in the future. Kind regards, FibreGlassDirect.

Posted 3 years ago

“The service was exceptional, very fast and when I phoned for the instructions, , Sean sent them immediately first class all around.”

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Posted 3 years ago

Hi Jeanette, many thanks for your kind review. It is greatly appreciated by Sean and the team. Hope to see you again in the future! Kind regards, FibreGlassDirect.

Posted 3 years ago

“Ordered from you 10days ago.driver couldn't find my address,second attempt i met the driver and was missing part of the order.they said would deliver yesterday around mid day.Still not received the rest of my order.”

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Posted 3 years ago

Hi Roger, thank you for your feedback. Your order was carded on Friday and it back out for delivery today. Many thanks for your patience whilst our carriers get this back out to you. I believe the team have been in touch this morning but if there any further issues, don't hesitate to get back in touch. Kind regards, FibreGlassDirect.

Posted 3 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews