FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,565 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

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FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent fast service”

Helpful Report

Posted 3 years ago

“Really helpful and quick response to my questions followed by a prompt delivery of what I needed. Thanks”

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Posted 3 years ago

“I still have not received the goods so i cannot give a review according to the tracking on XPD it is still at the depot”

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Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

“very good product,and fast delivery,easy to order online,”

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Posted 3 years ago

“Useless sevice. I purchased a garden pond kit which had certain items missing. I sent a list of those items and asked a few questions about the mixing of the resin etc. My questions were not answered but then I received an email asking which items were mising, obviously not read my detailed original email. Customer service appears to be very lacking.”

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Posted 3 years ago

“Very good service and prompt delivery service will definitely use again would prefer to speak on phone rather than email”

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Posted 3 years ago

“I still have not received my order after 9 days of despatch confirmation. Tried to contact the company, no one answered the phone, left a message, called back and said he would sort out my order. Another day, nothing happened so called again and left a message but this time no one bothered to call me back. So where is my order?”

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Posted 3 years ago

“Great pond kit had bit off problem no instructions thou”

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Posted 3 years ago

“Efficient service.”

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Posted 3 years ago

“Yet to use the product, the dispatch time was very prompt. The items received were well packed and organised. Rodney was helpful trying to get a redelivery following some conflicting issues with the delivery firm. The only let down is the delivery firm XDP.”

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Posted 3 years ago

“Was a little disappointed that hadn’t received all of my order”

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Posted 3 years ago

“not good I,m afraid, the pot was broken and had leaked out and no reply from them when I emailed them, and sent photos”

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Posted 3 years ago

“Got what I ordered promptly delivered.”

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Posted 3 years ago

Great stuff Stephen, thanks for reviewing. Feel free to share a picture or video of your project with us when it's finished. Hope to do business with you again soon. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Being a novice on fibre glass, some instructions would have helped maybe a leaflet,but apart from that good speedy service and it was In stock. Mike”

Helpful Report

Posted 3 years ago

Hi Mike, Thanks so much for your feedback. We'll take your suggestion onboard. Check out our Fiberglass how-to guides and blogs here for further instruction: https://www.fibreglassdirect.co.uk/blog We hope to do business with you again in the future. Best wishes, FibreGlassDirect.

Posted 3 years ago

“an email was dealt with fully by return and the order fulfilled really quickly. Product is excellent.”

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Posted 3 years ago

Thank you very much for your great feedback, we really appreciate it. Best wishes, FibreGlassDirect

Posted 3 years ago

“Great product roof looks first class you would of got 5 stars. But you were let down by your choice of delivery company. My materials sat in there warehouse for at least 3 days. Making 10 days from order to delivery”

Helpful Report

Posted 3 years ago

Hi Michael, Sincere apologies for the delay with your delivery. We have taken this feedback onboard and have been in touch with our delivery company about it also. We're glad that you are happy with your roof and hope to do business with you again in the future. Thanks and kind regards, FibreGlassDirect.

Posted 3 years ago

“Easy to access on line and identify what you require, quick delivery, excellent service,”

Helpful Report

Posted 3 years ago

Many thanks for your kind review! We really appreciate it. Hope to see you again in the future. Kind regards, FibreGlassDirect.

Posted 3 years ago

“Product was first class. Let down by your delivery carrier XDP my delivery sat in there warehouse for 3 days. Only chased up after I rang to see where my delivery was”

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Posted 3 years ago

“nice to be able to leave all the calculations to the suppliers only down side was as a kit form i expected all i would need to fiberglass but there were no instructions regarding resin mixes and flow coat mixing silly card/paper cups for measuring and no acetone cleaner for the price i would have expected a proper measuring bottle or syringe and an information leaflet to explain mixing hardener and resin / top coat”

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Posted 3 years ago

FibreGlassDirect is rated 4.5 based on 1,565 reviews